Ratings based on 271 Verified Reviews

4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from somerset

Nice hotel would recommend

Posted Feb 14, 2017
Very nice hotel. Great location. Liked the room. Staff very helpful. Have stayed here before. Will use this hotel again. Ideal location for Bristol Hippodrome. Impressed with facilities close by. Shame breakfast not included in the price.
Comment from Hotel Management
Feb 14, 2017 by Iain, Hotel Management
Thanks for your review Tracy, glad you had a nice stay and I trust you enjoyed the show at the Bristol Hippodrome Theatre. See you again soon, kindest regards, Iain France - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and comfortable

Posted Feb 12, 2017
Just one little thing that otherwise would b a perfect 5 ( littlecnoise from next door ) believe it was a conference room so it's all good ;)
Comment from Hotel Management
Feb 13, 2017 by Iain, Hotel Management
Many thanks for your feedback, glad to hear you had a comfortable stay. See you again soon, Kindest regards, Iain France - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Stockport

Central to Bristol centre

Posted Feb 6, 2017
Car parking at hotel £10 a night took the dog another £10 a night but the food staff and accommodation were excellent especially the breakfast with wonderful sausages cooked to perfection not like some places where they are left under the grill. A very satisfying stay and will return.
Comment from Hotel Management
Feb 13, 2017 by Iain, Hotel Management
Many thanks for posting your review Richard, happy to hear that you enjoyed your stay with your pet dog. See you again soon, kindest regards, Iain France - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice place to stay

Posted Jan 28, 2017
upon arrival staff were very friendly and helpful even giving my little boy and free yo-yo and head phone which little touches like that make a difference,we had food in the restaurant which really was outstanding and the kids meal talk about value for money it was huge,and the breakfast didn't disappointed either all with very attentive staff,I would definitely recommend this hotel for sure.
Comment from Hotel Management
Feb 13, 2017 by Iain, Hotel Management
Glad you had a nice stay and appreciate your feedback, regards, Iain France - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jan 20, 2017
Was just what we needed for one night. Good clean hotel. Comfortable. Good staff. Good bar.
Comment from Hotel Management
Feb 13, 2017 by Iain, Hotel Management
Happy to learn you enjoyed your stay Clive, kindest regards, Iain France - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lovely hotel great location

Posted Jan 3, 2017
We were not expecting too much as the price was so good. We were in for a big surprise. The position of the hotel is perfect for everything in the city centre and the shopping areas and very easy to get to and park. The staff were extremely polite and helpful. The room was perfect for the three of us with lots of room even with two double beds. The whole hotel was extremely clean and very well decorated to make you feel very comfortable when returning after a show. The breakfast was excellent value and the fact that kids eat free a real bonus. Another very nice touch was the games that were put out for the kids. This kept them occupied whilst parents had a hard earned drink and also kept them quiet! Well done Novotel Bristol. We will certainly be back and tell all our friends.
Comment from Hotel Management
Feb 13, 2017 by Iain, Hotel Management
Thanks for your feedback and happy to learn that you found the hotel to be lovely, see you again soon, kindest regards, Iain France - General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to city great walking shops restaurants 😊

Posted Dec 28, 2016
I really loved the location, sofa bed bed stains & dirty spoons & coffee cup tray old dried stains. Got housekeeping to change tray but did not clean seat. 😡 Hotel foyer very impressive & Lisa reception really helpful & professional 👍Also secure parking a BIG PLUS £10.00 24HRS Unbeatable. ..👍
Comment from Hotel Management
Feb 16, 2017 by Iain, Hotel Management
Thank you for your review, glad to hear that overall you had a good stay and in particular found the team to be helpful. Kindest regards, Iain France - General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Good hotel, conveniently located

Posted Dec 27, 2016
As you would expect from a big chain hotel: clean, quiet, friendly staff. The room was big and reasonably comfortable. Wifi in the room is free but very slow.
Comment from Hotel Management
Feb 13, 2017 by Iain, Hotel Management
Thanks for your comments Pat, happy to hear you had a good stay, see you again soon, kindest regards, Iain France - General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from wales

Nice hotel near to Bristol city centrr

Posted Dec 24, 2016
This was a lovely hotel. The staff were extremely helpful and very friendly. The rooms were clean and very comfortable. I had room service for breakfast. It was lovely,on time and there was no extra charge. The bar area was lovely and comfortable and again the staff were friendly and helpful. I would highly recommend this hotel.
Comment from Hotel Management
Feb 13, 2017 by Iain, Hotel Management
Thank Lisa for posting your review, glad to hear you had a nice stay, kindest regards, Iain France - General Manager
2 out of 5
by A verified traveler from chichester

Bad condition, run down room, poor staff

Posted Nov 27, 2016
Pros: Location
Cons: Everything else
Location: 10 minutes walk from Temple Meads station and close to Bristol Bridge and city centre
Arrived early and adamentently told check in wasn't until 2pm. That's fine but would have been nice for reception staff to even pretend to be a little more accommodating. When I did check in, given a disabled room that quite frankly was in the poorest condition I've seen for a 4* hotel. Stains on the carpet, bathroom was dirty and sink was so low I had to shave in the bedroom. Water pressure was awful for the over-bath shower that again was something from the 1980s. Location of the hotel is great and buffet breakfast ok but lots of competition in Bristol so stay well clear of this one. Usually stay in lots of Novotel's but this will be the last time I do so!