Home away from home
Posted Feb 22, 2016
My husband and I and our little one year old wanted to do a long weekend break. I was conscious of travelling with my daughter as I have never 'gone away' with my little one when she was younger.
We were visiting Bath, Bristol and Cardiff and this apartment was reasonably placed (and priced).
-The location was in a quiet residential area
-There's a large tesco extra less than a mile away
- The apartment was clean to a good standard
- They had the essentials in the apartment like iron, pots and pans, liquid, working tv! And a dvd player with a few dvds (we left two for future guests)
- quite spacious (2 bedroom ground floor
-My confirmation email stated that check-in is 3pm. We arrived at the apartments at 4.10pm and our key was not available. When I rang them the lady I spoke to seemed to suggest that they were in there. (Why would I lie?) She said she would follow up with her colleague.I then went on to state that it's gone 4pm so there really isn't any excuse as to why the key shouldn't have been there. crying baby in the car, tired and hungry isnt a good combo.. 10 min later a lady pops out of the apartment and has left my key in the safe box. Now nt too much concern but on the day we we checking out. We had a very stern looking cleaning lady saying that it's gone 10am (check out time) and we were hurried out of the door.. (meaning in the rush i left my phone inside the apt!) So we had to go back and get it! Not a pleasant end to an otherwise 'nice' stay
Comment from Hotel Management
Mar 23, 2016 by Samuel, Hotel Management
Thanks for the review Forida, apologies that the key was not in the safe when you arrived, on our busiest days sometimes we can be slightly late to Orchard Gate and we always try and ask for an arrival time to avoid this.
In regards to check out, again apologies that you were rushed out.
Thanks for the Dvds!