Dear Gordon,Thank you for returning to stay with us and for sharing your experience! We're thrilled to hear that you enjoyed our great location and found our staff friendly and helpful.We look forward to welcoming you back next time you're in Bristol. If you need anything or have any special requests for your next visit, please feel free to let us know.Take care and see you soon!Kind regards,

Dear Lijun,We appreciate your fantastic 5/5 rating! Thank you for taking the time to share your experience with us.We're thrilled that you had a great stay. Looking forward to hosting you again!Kind regards,

Dear Guest,Thank you very much for your feedback.We are so glad you have had a great time with us. It is fantastic you found the central location comfortable for you and our team members to be so friendly and committed. We are looking forward to welcome you back in the not so distant future.Have a wonderful day.Warm regards,

Thank you for taking the time to leave us a review. We apologize for any inconvenience caused by the size of our carpark and the décor in the bedroom. We appreciate your feedback and will take it into consideration as we work to improve our facilities. We are pleased to hear that you found our staff to be excellent, and we will be sure to pass along your kind words to them. We hope you will consider giving us another chance in the future. Thank you for choosing to stay with us.

Dear Marilyn,Thank you for sharing your feedback! We're glad to hear you found our location convenient for the Bristol Hippodrome and enjoyed our good breakfast and comfortable rooms. We apologize for any disappointment regarding the room outlook and will strive to improve in this aspect. We appreciate your review and hope to welcome you back again soon!

Thank you for your positive feedback! We're glad to hear that you enjoyed our wide rooms, prime location, convenience, and friendly staff. We strive to provide excellent service to all of our guests and we're happy to know that we met your expectations. We hope to welcome you back again in the future!

Hi, Lewis.Thank you very much for your review.Kind regards,

Hi!We sincerely apologize for the inconvenience you experienced during your stay, particularly with the HVAC unit and the service delays. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of our standards in this instance. We appreciate your feedback as it helps us to improve and address these issues promptly. Rest assured, we will look into the HVAC problem immediately and take steps to ensure our staffing levels are optimized during peak times to provide the swift and efficient service you deserve. We hope you will give us another chance to provide you with the high-quality experience you should expect from us.Kind regards,

Hi!Thank you for taking the time to share your feedback . We're sorry to hear that your experience did not fully meet your expectations. We're committed to providing our guests with the best possible stay, and we would appreciate the opportunity to learn more about any specific areas where we could have improved. Your satisfaction is important to us, and we hope to have the chance to welcome you back in the future for a more positive experience. Please don't hesitate to reach out to our management team with any further comments or suggestions.Kind regards,

Thank you for your review and for rating your experience with us as 8/10. We are pleased to hear that you had a positive stay overall, but we recognize that there is always room for improvement. If there are specific aspects of your stay that you felt could have been enhanced, we would love to hear from you. Your feedback is invaluable in helping us to refine our services and ensure that future stays are even more satisfying. We look forward to the opportunity to welcome you back and aim for a 10/10 experience next time.

Hi, Norman!Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you faced during your stay, especially on such a special occasion like New Year's Eve.We regret to hear about the issues with the leaking toilet and creaky floorboards in your room. Your comfort is our top priority, and we understand that these issues significantly impacted your stay. Regarding the missing bubbles and the double charge for parking, we deeply regret any confusion or oversight. As I see from the billing my colleagues promptly removed the charges and sorted out the issue.We hope to see you in the future and provide you the better experience.Kind regards,

Dear Jacob,Thank you so much for your positive review! We're delighted to hear that you enjoyed our great location, good service, and the attentive and helpful reception staff. It's wonderful to know that your room met your expectations in terms of cleanliness and presentation.We appreciate your kind words and look forward to the pleasure of hosting you again in the future.Kind regards,

Dear Nicola,We're delighted to hear that you found our central location convenient for exploring Bristol, with easy access to markets, shopping, and places of interest. Thank you for taking the time to share your positive experience!Kind regards,

Dear John,Thank you for taking the time to share your thoughts with us. We appreciate your feedback and would love to learn more about your experience to better understand how we can enhance it. If you have any specific suggestions or concerns, please feel free to share them with us. Your input is invaluable in our ongoing efforts to provide the best possible service.We hope to have the opportunity to welcome you back and surpass your expectations in the future.Kind regards,

Dear Denise,Thank you for your positive feedback! We apologize for any inconvenience caused by road closures. We appreciate your understanding and hope to welcome you back soon.Kind regards,

Dear David,Thank you for sharing your experience. We're thrilled to hear you found our hotel comfortable and well-located. We appreciate your feedback on our restaurant and will use it to enhance our offerings. We hope to welcome you back and provide an even more enjoyable stay.Kind regards,

Dear Simon,Thank you for taking the time to leave a review about your recent experience with us. We truly appreciate your feedback as it helps us improve our services.We're sorry to hear that your experience fell short of expectations, and we apologize for any inconvenience you may have encountered. We take your feedback seriously, and we will use it to address the areas that need improvement.Our team is committed to providing the best possible service, and we hope to have the opportunity to make your next visit a more pleasant one. Please feel free to reach out if you have any specific suggestions or concerns you'd like to share.Thank you for your understanding, and we look forward to the chance to better serve you in the future.

Dear Cathryn,Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with us. Our team works hard to provide the best service possible, and it's always encouraging to receive positive feedback. If you ever have any more feedback or if there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you again in the future!Kind regards,

Dear Andrew,thank you so much for your kind words and positive review! We're thrilled to hear that you had a great experience at the hotel. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.Kind regards,

Dear Richard,Thank you for taking the time to leave a rating. We appreciate your feedback and are always looking for ways to improve our services. If you have any specific suggestions or comments to help us enhance your experience, please feel free to share them. Your input is valuable to us.Kind regards,

Dear Jessica,Thank you for taking the time to leave a rating. We appreciate your feedback and are always looking for ways to improve our services. If you have any specific suggestions or comments to help us enhance your experience, please feel free to share them. Your input is valuable to us.Kind regards,

Thank you for your feedback. We appreciate your input regarding the location of our hotel. Being centrally located allows our guests to have easy access to various attractions and amenities in the area. However, we apologize for any inconvenience caused by the city center's restrictions on motorized traffic, which can make driving around challenging.Regarding the issues you encountered in your room, we apologize for any inconvenience caused by the loose shower panel and the poorly adjusted door closer. We strive to maintain high standards in our accommodations, and we will address these issues to ensure a better experience for our guests.We understand your frustration with parking. As the city center restricts motorized traffic, our parking lot is located a short walk away. We apologize for any inconvenience this may have caused, especially if you had to drop off or pick up bags. We will take your feedback into consideration as we continue to improve our services.Thank you again for sharing your review, and we hope to have the opportunity to provide you with an improved experience on a future visit.

Thank you very much! We are thrilled to hear that your experience at our hotel was exceptional. We strive to provide the best possible service and it's rewarding to know that we met your expectations. We appreciate your review and hope to welcome you back soon for another amazing stay.Regards,

Thank you very much for your review! We are delighted to hear that you had a positive experience during your stay at our hotel. We pride ourselves in providing exceptional service and ensuring our guests have a comfortable and enjoyable stay. We appreciate your feedback and will continue to strive for excellence. We hope to welcome you back soon!Regards,

Thank you for your positive feedback! We appreciate your kind words about the spacious room and delightful breakfast. We are glad you enjoyed your stay in the city center.Regards,

Thank you for the outstanding review! We greatly appreciate the perfect score and your kind words. It's always gratifying to know that our efforts have made your stay enjoyable. We look forward to welcoming you back again soon.Regards,

Thank you for your feedback. We apologize for any inconvenience caused our restaurant not offering lunch. We do set a welcome corner from noon where we provide cookies and fruits for our arriving guests. We understand that waiting for check-in can be tiring, and we apologize for any confusion regarding the availability of lunchtime service.Regarding the locked toilet doors, we have implemented this practice to ensure the privacy and exclusivity of our guests. However, our reception staff is more than happy to open the doors for you if you need to use the facilities before check-in.We understand your comment about the pricing. The location of our establishment, being central and close to amenities, does factor into the cost. We strive to provide our guests with a comfortable and convenient experience, and we believe our rates reflect the value we provide.Once again, we apologize for the inconvenience you faced during your stay and appreciate your feedback. We will take this into consideration to improve our services moving forward. If there is anything else we can assist you with, please do not hesitate to reach out to us. Regards,

Dear Lloyd, Thank you for your feedback. We appreciate your honesty and apologize if we fell short of your expectations. . Please feel free to reach out to us directly if you have any further concerns or suggestions.Regards,

Thank you for your kind words and positive feedback! We're delighted to hear that our staff, particularly those in the restaurant, were friendly and provided excellent service during your stay. It's also wonderful to know that you found our room facilities to be satisfactory. We appreciate your support and look forward to welcoming you back on your next visit!

Dear Thomas,Thank you for your review! We're thrilled to hear that our staff was professional and helpful during your stay. Our team works hard to provide exceptional service to all our guests. We're also glad that you found our hotel clean and well-appointed. We take pride in maintaining high standards of cleanliness and ensuring our facilities are well-equipped. Being in a central location is a bonus as it offers easy access to various attractions and amenities. We appreciate your feedback and hope to welcome you back in the near future!

Dear Jack,Thank you for taking the time to leave a review of our hotel. We appreciate your honest feedback and are sorry to hear that your experience was not completely satisfactory. We take guest feedback seriously as it allows us to continually improve and provide better service.We would like to apologize for any inconveniences you may have encountered during your stay. If you would like to provide more specific details about your experience, it would be greatly appreciated, as it will help us address any issues directly.We strive to provide a comfortable and enjoyable experience for all our guests, and we would like to assure you that we continually work towards enhancing our facilities and services. We hope that you give us another opportunity to exceed your expectations in the future.Once again, we appreciate your feedback and sincerely apologize for any shortcomings you may have experienced. It is our goal to ensure that every guest has a memorable stay with us, and we hope to have the chance to welcome you back in the future.

Dear Emma,reply to this hotel review ''Easy check in and staff were really friendly''icona di pizzaGPT, una fetta di pizzaThank you for your positive review! We're thrilled to hear that you had an easy check-in experience and that our staff were friendly. We strive to provide exceptional service to all our guests, and your feedback lets us know we're on the right track. We hope to welcome you back to our hotel soon!

Dear SarahThank you for sharing your feedback with us, we appreciate it! We are thrilled to hear that you had a positive experience during your stay with us. If there's anything specific you particularly enjoyed or any suggestions for improvement, please do let us know. We hope to have the pleasure of welcoming you back in the future!

Dear Bradley,Thank you so much for taking the time to write such a glowing review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Our team works diligently to provide exceptional service and create a memorable stay for all our guests, and we are delighted that we achieved that with you.It's wonderful to know that our facilities, amenities, and overall atmosphere met your expectations. We pride ourselves on offering top-notch accommodations and ensuring our guests have everything they need for a comfortable stay. We would love to welcome you back to our hotel on your next visit to Bristol. Please do not hesitate to reach out to us if there is anything we can assist you with in the future. Thank you again for choosing our hotel and sharing your review

Dear Lucy,Thank you for taking the time to leave a review of our hotel. We appreciate your honest feedback and are sorry to hear that your experience was not completely satisfactory. We take guest feedback seriously as it allows us to continually improve and provide better service.We would like to apologize for any inconveniences you may have encountered during your stay. If you would like to provide more specific details about your experience, it would be greatly appreciated, as it will help us address any issues directly.We strive to provide a comfortable and enjoyable experience for all our guests, and we would like to assure you that we continually work towards enhancing our facilities and services. We hope that you give us another opportunity to exceed your expectations in the future.Once again, we appreciate your feedback and sincerely apologize for any shortcomings you may have experienced. It is our goal to ensure that every guest has a memorable stay with us, and we hope to have the chance to welcome you back in the future.

Dear CarolineThank you for sharing your feedback with us, we appreciate it! We are thrilled to hear that you had a positive experience during your stay with us. If there's anything specific you particularly enjoyed or any suggestions for improvement, please do let us know. We hope to have the pleasure of welcoming you back in the future!

Dear SarabThank you for sharing your feedback with us, we appreciate it! We are thrilled to hear that you had a positive experience during your stay with us. If there's anything specific you particularly enjoyed or any suggestions for improvement, please do let us know. We hope to have the pleasure of welcoming you back in the future!

Dear MartinThank you for sharing your positive experience at our hotel! We're thrilled to know that you found your room on the 7th floor spacious, clean, and with a comfy bed. Our team takes pride in providing a comfortable and enjoyable stay for our guests.We're glad to hear that our location worked well for you, offering convenient access to the waterfront and a variety of bars and restaurants nearby. We hope you had a chance to explore and enjoy the vibrant atmosphere of our surrounding area.Once again, thank you for choosing our hotel and for sharing your kind feedback. We look forward to welcoming you back for another outstanding stay in the future!

Dear Roger, We deeply apologize for the inconvenience caused by the fire alarm going off during your stay. We understand the frustration it may have caused, especially if the night staff was unsure of how to respond or provide accurate information. Rest assured, we will address this issue and provide the necessary training to ensure the staff is well-prepared to handle such situations. We appreciate your feedback, and please know that we are committed to improving our services and facilities to offer a better experience for our guests.Regards, Front office

Dear Guest,Thank you for your review. We appreciate your feedback and value your opinion. If there is anything specific you would like to address or areas where we can improve, please let us know. We hope to have the opportunity to serve you again in the future and provide you with a more enjoyable experience.

Dear Amanda,Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you faced during check-in. We understand that waiting for an extended period can be frustrating, especially when you were on crutches. This is not the level of service we aim to provide, and we will ensure that our check-in staff receive further training to improve their efficiency and professionalism.We are glad to hear that the general cleanliness of the hotel met your expectations and that you found the hotel to be quiet during your stay. We appreciate your feedback on the breakfast, and we will take it into consideration to enhance our offerings in the future.Once again, we apologize for the inconvenience during your check-in process and appreciate your patience. We truly value your feedback and hope to have the opportunity to provide you with a better experience in the future.Kind regardsFront Office

Dear Guest,Thank you for taking the time to share your experience with us. We're sorry to hear that our parking arrangement did not meet your expectations. We understand that as a single female traveler, having adjacent or onsite parking is a significant factor in choosing a hotel.We apologize for any inconvenience caused by the 6-minute walk to the nearby NCP carpark. We agree that it would have been better if the parking was closer to the hotel for added convenience. Regarding your concerns about security, we assure you that the NCP carpark meets standard industry security measures. However, we understand that the lack of manned security may have made you feel uncomfortable.Your feedback is valuable to us, and we will definitely take it into consideration as we continuously strive to improve our services. We hope you'll give us another chance in the future, and if there's anything else we can assist you with, please let us know.Kind regardsFront Office

Dear Neil,Thank you for taking the time to leave a review, your feedback is very valuable to us! It is great that you enjoyed your stay with us and we hope to welcome you again in the future!Kind regardsFront Office

Dear Hellmut,Thank you for sharing your feedback with us, we appreciate it! We are thrilled to hear that you had a positive experience during your stay with us. If there's anything specific you particularly enjoyed or any suggestions for improvement, please do let us know. We hope to have the pleasure of welcoming you back in the future!Kind regardsFront Office

Dear DavidThank you for sharing your feedback with us, we appreciate it! We are thrilled to hear that you had a positive experience during your stay with us. If there's anything specific you particularly enjoyed or any suggestions for improvement, please do let us know. We hope to have the pleasure of welcoming you back in the future!Kind regards

Dear Hugh,Thank you for your review giving us a rating of 4 out of 5. We appreciate you taking the time to share your experience with us. If there is anything specific you enjoyed or any areas where we can improve, please let us know. We value your feedback and hope to have the opportunity to welcome you back in the future.Kind regards

Dear Nicola,Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your recent stay, especially considering your previous positive experiences with our hotel. We understand that the malfunctioning air conditioning was an inconvenience and we apologize for any inconvenience caused.We regret any miscommunication or inconvenience that may have occurred during the relocation process. Our team should have ensured a smooth transition to a better room with properly functioning air conditioning. Additionally, we empathize with your disappointment regarding the room conditions. The issues you mentioned are not up to our usual standards, and we apologize for falling short on this occasion.Regarding the wait time at the reception desk, we apologize for any frustration caused. We understand waiting for assistance can be frustrating, and we will take steps to ensure expedited service in the future.We appreciate your feedback about the breakfast and are glad to hear that it met your expectations. We strive to offer a wide variety of options to cater to all our guests' preferences.Once again, we apologize for the inconveniences you faced during your stay. We appreciate your loyalty as a repeat guest and truly value your feedback. We assure you that we will address the issues you mentioned promptly to improve our guests' experiences. We hope to have the opportunity to restore your faith in our hotel during future visits.Kind regardsFront Office

Dear Allan,Thank you for sharing your feedback with us, we appreciate it! We are thrilled to hear that you had a positive experience during your stay with us. If there's anything specific you particularly enjoyed or any suggestions for improvement, please do let us know. We hope to have the pleasure of welcoming you back in the future!Kind regards

Thank you for your review. We're glad to hear that our location is convenient. We hope you enjoyed exploring the city and had a great time during your stay!Regards, Front office

Dear Lynne,Thank you for sharing your feedback with us, we appreciate it! We are thrilled to hear that you had a positive experience during your stay with us. If there's anything specific you particularly enjoyed or any suggestions for improvement, please do let us know. We hope to have the pleasure of welcoming you back in the future!Kind regardsFront Office