Desk, free WiFi, bed sheets
Check availability

Reviews of Super 8 by Wyndham Abingdon VA

2 out of 5
Super 8 by Wyndham Abingdon VA
298 Towne Center Dr, Abingdon, VA

Reviews

6.8
Rating 10 - Excellent. 164 out of 762 reviews" "
Rating 8 - Good. 231 out of 762 reviews" "
Rating 6 - Okay. 179 out of 762 reviews" "
Rating 4 - Poor. 114 out of 762 reviews" "
Rating 2 - Terrible. 74 out of 762 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dieter, Germantown

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Chelsey

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 25, 2024
Dear Chelsey, Thank you so much for your review. We are delighted to hear that you had a positive experience with us at the Super8 in Abingdon, VA. We hope you'll visit us again soon.

2/10 Terrible

mark

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not making this up. We had a bad experience last year and thought we would try your brand again. Front entrance did not have a self opening door. Hard to pull handle and handle luggage at same time. Handicap room was outside main entrance. Door would not open. Constant red lite. Clerk said battery was dead and did not know how to change battery. Gave us another room that smelled. TV did not work. Had to move stand to plug in. Travelling with drugs that had to be kept cool. Fridge was not plugged in. Went to call front desk, line was dead. Had to find cord and plug it in. The towel that was drapped over bathtub was soaking wet. A/C was on when entering room. Turned on heat, but kept cycling on and off. Not condusive to sleeping. Will not be choosing Super Eights again. I guess you get what you pay for. Are there not basic standards for housekeeping, like making sure everything works. I hope you reply to this email. Can you offer gift cards to any of your other brands?
Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Dear Mark, We're sorry to hear that your experience at our hotel was less than favorable. We strive to do all that we can to keep our guests happy and are apologetic that we didn't meet your expectations. We sincerely hope that you will give us another chance in the future

6/10 Okay

Georgina

Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Dear Georgina, Thank you so much for your review. We are delighted to hear that you had a positive experience with us at the Super8 in Abingdon, VA. We hope you'll visit us again soon.

4/10 Poor

Jenna

Traveled with partner
Disliked: Cleanliness, amenities
The top part of the fitted sheet and mattress pad kept coming off when sleeping, it did not fit right. There were a few little blood stains in the bathroom. The fan in the bathroom was broke looked like tissues or something were pushed into,the middle of it. It was very noisy, starting at about 3:30 in the morning we kept hearing what sounded like the water for a shower turning on and off for like an hour and a half so it was hard to sleep. The front desk woman was very nice.
Stayed 3 nights in Dec 2023
Response from GM on Dec 18, 2023
Dear Jenna , We appreciate your time for posting a review. We are so happy that you find our staff nice. However, we apologize if the condition of the room failed to meet your expectations. We value your business, and we hope to welcome you again with a more satisfying visit.

2/10 Terrible

Joseph

Stayed 3 nights in Dec 2023
Response from GM on Feb 1, 2024
Dear Joseph, We're sorry to hear that your experience at our hotel was less than favorable. We strive to do all that we can to keep our guests happy and are apologetic that we didn't meet your expectations. We sincerely hope that you will give us another chance in the future.

6/10 Okay

Brian

Traveled with family and small children, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff that we dealt with were extremely freindly and very helpfull The roomlpoked like someone went o the dumps and grabbed 3 different sets of cabinets and just threw them up on the wall the refrigerator was disgusting at best the windows were sealed shut with metal duct tape to try and prevent the cold from comming in
Stayed 2 nights in Nov 2023
Response from GM on Dec 9, 2023
Dear Brian , We appreciate your time for posting a review. We are so happy that you find our staff nice. However, we apologize if the condition of the room failed to meet your expectations. We value your business and we hope to welcome you again with a more satisfying visit

6/10 Okay

Jon

Traveled with partner
Well, to be fair, you get what you pay for. We weren’t expecting a 5 star place. Bad -floors in the bathrooms were… ick. -no coffee maker. -the linens and pillows were clean, but just felt 20 years old. -The bed felt hard, but I’m a sissy. -Bathroom door was broken. Good -staff was awesome. -had a Microwave/fridge. -Shower pressure was fantastic and plenty of hot water. -Bathtub was real clean.
Stayed 1 night in Nov 2023
Response from GM on Nov 19, 2023
Dear Jon, We appreciate your time for posting a review. We are so happy that you find our staff nice. However, we apologize if the condition of the room failed to meet your expectations. We value your business and we hope to welcome you again with a more satisfying visit.

2/10 Terrible

Ethel

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Check in was fine but i called for late checkout and they hung up on me
Stayed 2 nights in Nov 2023
Response from GM on Nov 13, 2023
Dear Ethel, We're sorry to hear that your experience at our hotel was less than favorable. We strive to do all that we can to keep our guests happy and are apologetic that we didn't meet your expectations. We sincerely hope that you will give us another chance in the future

8/10 Good

Brandon, Kershaw

Liked: Staff & service
They have everything you need for an overnight stay. Friendly staff and clean rooms. It’s also nice that a waffle maker was available for breakfast. 😃
Stayed 1 night in Oct 2023
Response from GM on Nov 2, 2023
Dear Brandon, Thank you so much for your review. We are delighted to hear that you had a positive experience with us at the Super8 in Abingdon, VA. We hope you'll visit us again soon.

10/10 Excellent

malcolm

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Nov 2, 2023
Dear Malcolm, Thank you so much for your review. We are delighted to hear that you had a positive experience with us at the Super8 in Abingdon, VA. We hope you'll visit us again soon.

6/10 Okay

Donnie

Stayed 2 nights in Oct 2023
Response from GM on Oct 31, 2023
Dear Donnie, Thank you so much for your review. We are delighted to hear that you had a positive experience with us at the Super8 in Abingdon, VA. We hope you'll visit us again soon.

4/10 Poor

Carl

Disliked: Cleanliness, property conditions & facilities
window didn't shut and cobwebs around window. Floor was dirty. Breakfast could have at least had cereal.
Stayed 1 night in Oct 2023
Response from GM on Oct 29, 2023
Dear Carl, We're sorry to hear that your experience at our hotel was less than favorable. We strive to do all that we can to keep our guests happy and are apologetic that we didn't meet your expectations. We sincerely hope that you will give us another chance in the future

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely nice. Housekeeping ran after me to give me a shirt I’d forgotten. Waffle breakfast was a winner.
Stayed 2 nights in Oct 2023
Response from GM on Oct 22, 2023
Dear Justin, Thank you so much for your review. We are delighted to hear that you had a positive experience with us at the Super8 in Abingdon, VA. We hope you'll visit us again soon.

4/10 Poor

Bob

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pillow without pillow case, vinyl floor had not been cleaned. Walls were dirty.
Stayed 2 nights in Oct 2023
Response from GM on Oct 21, 2023
Dear Bob, We're sorry to hear that your experience at our hotel was less than favorable. We strive to do all that we can to keep our guests happy and are apologetic that we didn't meet your expectations. We sincerely hope that you will give us another chance in the future.

8/10 Good

April

Stayed 1 night in Oct 2023
Response from GM on Oct 22, 2023
Dear April, Thank you so much for your review. We are delighted to hear that you had a positive experience with us at the Super8 in Abingdon, VA. We hope you'll visit us again soon.

2/10 Terrible

Abdulwahed

Stayed 3 nights in Oct 2023
Response from GM on Nov 10, 2023
Dear Abdulwahed, We're sorry to hear that your experience at our hotel was less than favorable. We strive to do all that we can to keep our guests happy and are apologetic that we didn't meet your expectations. We sincerely hope that you will give us another chance in the future.

10/10 Excellent

Reinhard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean lodging, like the good old days.
Fine place to stay for a few nights. Not fancy, just a normal, old-style motel. Clean and everything works.
Stayed 4 nights in Oct 2023
Response from GM on Oct 20, 2023
Dear Reinhard, Thank you so much for your review. We are delighted to hear that you had a positive experience with us at the Super8 in Abingdon, VA. We hope you'll visit us again soon.

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great
Stayed 1 night in Sep 2023
Response from GM on Oct 12, 2023
Dear William,Thank you so much for your review. We are delighted to hear that you had a positive experience with us at the Super8 in Abingdon, VA. We hope you'll visit us again soon.

4/10 Poor

Belinda

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GM on Oct 9, 2023
Dear Belinda, We're sorry to hear that your experience at our hotel was less than favorable. We strive to do all that we can to keep our guests happy and are apologetic that we didn't meet your expectations. We sincerely hope that you will give us another chance in the future

2/10 Terrible

Bev

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here. We were traveling with friends who arrived first and had to change their reservation due to blood stains on the walls, stains on the couch, and dirt and bugs in the bed. Hotel staff was not understanding or accommodating to issue a refund. We are currently contacting Super 8 Corporate and our bank to dispute the charges.
Stayed 1 night in Oct 2023
Response from GM on Oct 9, 2023
Dear Bev, We're sorry to hear that your experience at our hotel was less than favorable. We strive to do all that we can to keep our guests happy and are apologetic that we didn't meet your expectations. We sincerely hope that you will give us another chance in the future

4/10 Poor

Prudence

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 8, 2023
Dear Prudence, We're sorry to hear that your experience at our hotel was less than favorable. We strive to do all that we can to keep our guests happy and are apologetic that we didn't meet your expectations. We sincerely hope that you will give us another chance in the future.

8/10 Good

Judith

Stayed 7 nights in Sep 2023
Response from GM on Oct 29, 2023
Dear Judith, Thank you so much for your review. We are delighted to hear that you had a positive experience with us at the Super8 in Abingdon, VA. We hope you'll visit us again soon

4/10 Poor

Barbara

Disliked: Staff & service, room comfort
Would not recommend.
The floors in the room were dirty. Had to ask for additional tiolet paper and towels. Hallways smelled moldy.
Stayed 3 nights in Sep 2023
Response from GM on Oct 6, 2023
Dear Barbara, We're sorry to hear that your experience at our hotel was less than favorable. We strive to do all that we can to keep our guests happy and are apologetic that we didn't meet your expectations. We sincerely hope that you will give us another chance in the future.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 3 nights in Sep 2023
Response from GM on Oct 3, 2023
Dear Michele, Thank you so much for your review. We are delighted to hear that you had a positive experience with us at the Super8 in Abingdon, VA. We hope you'll visit us again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay
Comfortable and clean, nice stores and restaurants nearby. Staff was friendly and professional.
Stayed 1 night in Sep 2023
Response from GM on Oct 3, 2023
Dear Richard, Thank you so much for your review. We are delighted to hear that you had a positive experience with us at the Super8 in Abingdon, VA. We hope you'll visit us again soon.

10/10 Excellent

Salvador

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Sep 2023
Response from Management Team on Sep 27, 2023
Dear Salvador, Thank you so much for your review. We are delighted to hear that you had a positive experience with us at the Super8 in Abingdon, VA. We hope you'll visit us again soon.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Clean rooms, clean bath and nice breakfast.
Stayed 1 night in Sep 2023
Response from Management Team on Sep 23, 2023
Dear Richard,Thank you so much for your review. We are delighted to hear that you had a positive experience with us at the Super8 in Abingdon, VA. We hope you'll visit us again soon.

4/10 Poor

melissa

Traveled with family
Disliked: Cleanliness, staff & service
Over $400 for 2 nights was ridiculous! The room at best was worth $70. It was dirty, the bathroom was dirty, there were other issues as well. Wouldn’t not recommend this hotel! Wish I could post the pics I took to back my complaints up
Stayed 2 nights in Sep 2023
Response from Karen on Sep 21, 2023
We're sorry to hear that your experience at our hotel was less than favorable. We strive to do all that we can to keep our guests happy and are apologetic that we didn't meet your expectations. We sincerely hope that you will give us another chance in the future

4/10 Poor

Patrick

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
floors were very sticky, lamp didn't work, no clock, window VERY dirty, didn' like at all!
Stayed 2 nights in Sep 2023
Response from Karen on Sep 21, 2023
We're sorry to hear that your experience at our hotel was less than favorable. We strive to do all that we can to keep our guests happy and are apologetic that we didn't meet your expectations. We sincerely hope that you will give us another chance in the future

2/10 Terrible

Tamra

Disliked: Cleanliness, staff & service, property conditions & facilities
Mold in the bathroom, ceiling and ice machine I will never stay at a Super 8 again??
Stayed 2 nights in Sep 2023
Response from Karen on Sep 21, 2023
We're sorry to hear that your experience at our hotel was less than favorable. We strive to do all that we can to keep our guests happy and are apologetic that we didn't meet your expectations. We sincerely hope that you will give us another chance in the future

4/10 Poor

Jennifer

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
First and foremost the lady who checked us in was not a bit friendly. She wrote down the wrong room number on our key so it wouldnt work. I go straight back down to tell her, and he response was "when did u check in?", like what? She lost my paperwork in 3 minutes so i had to sign more! We intitially booked 2 nights but left on the first morning. Beds were really uncomfortable and the water in the sink was brown! Will not be staying at that particular super 8 ever again.
Stayed 2 nights in Sep 2023
Response from GM on Sep 9, 2023
We're sorry to hear that your experience at our hotel was less than favorable. We strive to do all that we can to keep our guests happy and are apologetic that we didn't meet your expectations. We sincerely hope that you will give us another chance in the future. Management Team

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing bad was the facr that they Accidentally put me in the computer in the wrong room. Someone walked in on me and the shower.
Stayed 2 nights in Sep 2023
Response from GM on Sep 9, 2023
Thank you so much for your review. We are delighted to hear that you had a positive experience with us at the Super8 in Abingdon, VA. We hope you'll visit us again soon

2/10 Terrible

Rachel

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
The air conditioner was broken and from the looks of it, this is not a surprise, and the staff did not seem surprised, but provided no solutions. There was no screen so we couldn't open the window. It was not warm outside but it was definitely around 80 degrees in our room. We requested a fan which sort of helped.
Stayed 1 night in Sep 2023
Response from Karen on Sep 7, 2023
Dear RachelWe're sorry to hear that your experience at our hotel was less than favorable. We strive to do all that we can to keep our guests happy and are apologetic that we didn't meet your expectations. We sincerely hope that you will give us another chance in the future. Management Team

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very good stay for the price !
The lady at the front desk hardly spoke and seemed to be confused or dis-oriented. She didn't seem like she wanted to be there. Room was clean, bed was comfortable and the bathroom was very clean. Tub drain worked as it should and plenty of hot water.
Stayed 1 night in Aug 2023
Response from Karen on Sep 7, 2023
Dear Alan,Thank you so much for your review. We are delighted to hear that you had a positive experience with us at the Super8 in Abingdon, VA. We hope you'll visit us again soon.Management Team

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff
Stayed 3 nights in Sep 2023
Response from Karen on Sep 5, 2023
Thank you for your review! We are pleased that you had a great experience at our hotel. Management Team

6/10 Okay

Jeffrey

Stayed 1 night in Sep 2023
Response from Karen on Sep 5, 2023
I’m sorry to hear that your experience at our hotel was less than favorable. We strive to do all that we can to keep our guests happy. We do hope that you will give us another opportunity. Thank youManagement Team

6/10 Okay

Eva

Stayed 3 nights in Aug 2023
Response from karen on Aug 26, 2023
Dear Eva,Thank you very much for your review of your recent stay at our hotel.Karen Jones/General Manager

4/10 Poor

Eddie

Disliked: Amenities, property conditions & facilities
On check in I was informed that no hot water was available for my stay. Parking lot had broken glass at severe places. Beer bottles or cars broken into. Could not tell for sure. Filling a little unsafe.
Stayed 1 night in Aug 2023
Response from Karen on Aug 26, 2023
Dear Eddie,Thank you very much for your review of your recent stay at our hotel. I do apologize for the no hot water situation and glass in the parking lot, we have since corrected the problem. I sincerely hope that if you are ever in our area that you will reconsider staying with us again. Thank youKaren Jones/General Manager

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Karen on Aug 26, 2023
Dear James, Thank you very much for your review of your recent stay at our hotel. We strive to meet and exceed guests expectations.Karen Jones/General Manager

6/10 Okay

Fady

Little bit pricey for the services and the location
Stayed 1 night in Jul 2023
Response from KAren on Aug 26, 2023
Thank you for your feedback. We are always trying to improve and apologize for not meeting your expectations. We hope that you will give us another chance in the future.Karen Jones/General Manager

8/10 Good

Beverly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except there was not many choices for breakfast.
Stayed 1 night in Aug 2023
Response from Karen on Aug 26, 2023
Thank you for your feedback. We are always trying to improve and apologize for not meeting your expectations. We hope that you will give us another chance in the future.Karen Jones/General Manager

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
After hVing a horrible check in at the Red Roof Inn, one exit down, we were so VERY HAPPY to have our check in by Amanda be all we hoped for. The Red Roor prompted us a wheelchair accessible room and i would not have been able to enter the bathroom at all. Amanda made the promise that she was able to keep. I prefer a roll in shower but she advised that she could only accommodate with a bath bench. I am an amputee of my leg so of course I can not get up and walk. After not only did the other place not have a room that would work for me, they refused to cancel the reservation ans would not refund my prepayment. Needless to say we were very frustrated. When we arrived ar our Super 8 reservation we were greeted by Amanda, who offered an apology for our treatment, which was not her place but she felt someone needed to show show some compation. Everything she had promised on the phone she delivered. We were both very happy with every aspect of our stay including our room, the property and most of all our service. We are buy a home a couple of states away and will need to make several trips back and forth so needless to say we will be a loyal customer to our Super 8 on each trip.please feel welcome to share this review with the owner of this property as they should know how we feel about their motel and their amazing employee. Again i will say Thank You .Linda Price
Stayed 1 night in Aug 2023
Response from GM on Aug 4, 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Super8. Abingdon, VA. We hope you'll visit us again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean and quiet
Stayed 2 nights in Jul 2023
Response from GM on Aug 4, 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Super8. Abingdon, VA. We hope you'll visit us again soon.

10/10 Excellent

Noe, Lancaster

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front night receptionist was super nice, accommodate all of our needs.
Stayed 1 night in Jul 2023
Response from Karen on Aug 26, 2023
Thank you so much for your 5 star review. We strive daily to make every guest feel like family and make their stay a memorable experience. We look forward to your return visit.Karen Jones/General Manager

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff the windows are a little dated but other than that a really nice stay I would stay again.
Stayed 2 nights in Jul 2023
Response from GM on Aug 4, 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Super8. Abingdon, VA. We hope you'll visit us again soon.

4/10 Poor

Robert

Liked: Room comfort
Disliked: Property conditions & facilities
^ people at the inn and I was placed on the tird floor with no elevator. Toilet plugged up and the phone didn't work. Had to go back downstairs to check on the wifi password because his printing was poor.
Stayed 1 night in Jul 2023
Response from Karen on Aug 26, 2023
Thank you for your feedback. We are always trying to improve and apologize for not meeting your expectations. We hope that you will give us another chance in the future.Karen Jones/General Manager

10/10 Excellent

Timothy

Stayed 2 nights in Jul 2023
Response from Karen on Aug 26, 2023
Thank you so much for your 5 star review. We strive daily to make every guest feel like family and make their stay a memorable experience. We look forward to your return visit.Karen Jones/General Manager

2/10 Terrible

Clarissa

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The girl at the front desk checked me in without ever speaking a word to me. She was very rude and obviously had better things to do. The room also smelled like someone who hadn’t showered in a year.
Stayed 1 night in Jul 2023
Response from karen on Aug 26, 2023
Thank you for your feedback. We are always trying to improve and apologize for not meeting your expectations. We hope that you will give us another chance in the future.Karen Jones/General Manager

2/10 Terrible

Tariq

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is dirty, poorly maintained.
Stayed 1 night in Jul 2023
Response from karen on Aug 26, 2023
Thank you for your feedback. We are always trying to improve and apologize for not meeting your expectations. We hope that you will give us another chance in the future.Karen Jones/General Manager