Decent hotel for the money
Posted Jun 26, 2016 on Hotels
It's an older hotel, and it's one of those you get what you pay for deals. It's certainly not the Grand Hyatt, but it's a suitable hotel for an overnight or extended travel stay if you're looking to save some money. The only problem my family had with it is that it IS NOT very handicap wheelchair accessible. I have a son with a wheelchair. It is a three story hotel with no elevator. There are ground level rooms, and on the front entrance there are five steps to contend with, and three steps at the rear entrance. With my son they weren't terrible to navigate, but if you have someone in your party in a wheelchair you need to be aware of it.
When we checked in we did not know it didn't have an elevator as we had booked the room on hotels.com back in April. The lady at the night desk was very nice in moving us from a 3rd floor room to a ground floor room. That weekend happened to be the weekend of the Thunder Valley Nationals drag racing in Bristol, so moving to another hotel was not going to happen. The night lady worked her magic and we got a good nights sleep, and headed off the next morning. The free continental breakfast was pretty good also.
Comment from Hotel Management
Jul 3, 2016 by Darrell, Hotel Management
I am very glad to know that the staff took care of you. Yes, we have very limited number of handicapped rooms, which has no stairs at all. Unfortunately, your room was not reserved for handicapped room. Not sure what happened between Hotels.com and us, but I will definitely look into this, so that it doesn't happen again, and unfortunately our other handicapped rooms were all taken too. Hope, you will consider staying with us in the near future.