Would never stay here again
Posted Oct 30, 2016
I hate to give bad reviews; I really do. But I also feel a need to be honest for the sake of other travelers spending their hard-earned money without being excessively critical...just honest.
The staff were very friendly. I had a long drive from Ontario to take my son back home to Bristol and was dead tired. I arrived at the hotel late and the staff was still up to check me into my room. When I say I arrived late, I mean it was around 10PM. When I left at 6AM the next morning, I noticed there was a note on the counter saying they would be back at 9AM. Now, if I had arrived and hadn't been able to check into my room, I would have been livid. If you're going to run a hotel, it's my opinion you need to let the guests in whenever they arrive. I know I've been delayed by traffic and unexpected conditions before myself.
The room was overpriced for its condition and lacked what I deem to be essentials for the price I paid. After driving all day and a very quick dinner, I was thirsty and there were NO CUPS at all in the room. No cups, no ice bucket, no coffee maker, no hair dryer. The towels were thin and one was stained...in my book a big no-no--it looked to me to be a blood stain. I didn't use it, needless to say.
The TV was passable, worked okay, but the front light in the entrance was out. The two things I require, though--cleanliness and comfort--are what I took issue with. There were several hairs, for me a deal breaker for future stays.