Ratings based on 251 Verified Reviews

4.0 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Dorset

Close to Bristol airport

Posted Oct 6, 2017
Pros: Excellent service from restaurant staff especially AJ.
Cons: Bathroom lighting could be improved for men shaving.
Location: Good quiet location, country house location in pleasant grounds.
Very enjoyable overnight stay would certainly revisit
4 out of 5
Recommended
for Everyone
by A verified traveler from swansea

Good for airport

Posted Sep 19, 2017
Good. Onlt there for 6hours Staff helpful. Room adequate for short stay
4 out of 5
Recommended
for Everyone
by A verified traveler from Cornwall

Nice hotel.

Posted Sep 8, 2017
The hotel is welcoming in a rural area close for commuting to Bristol airport. The staff are friendly and efficient. The rooms are clean with good facilities. The food is sourced locally and well presented.
Comment from Hotel Management
Sep 16, 2017 by GM, Hotel Management
Thanks Gary. Hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in beautiful surroundings

Posted Sep 5, 2017
Cons: Breakfast coffee!
It was excellent in beautiful settings. My 4 is due to the fact that my coffee was Luke warm at breakfast. That is a bit harsh I know but was the ONLY disappointment.
Comment from Hotel Management
Sep 18, 2017 by GM, Hotel Management
We aim to serve coffee at 76 C. This is in line with recommendations for freshly ground coffee. Some guests prefer piping hot coffee, and if so requested, we can provide it.
2 out of 5
by A verified traveler from Gloucestershire

Ok for early airport runs not much else

Posted Aug 31, 2017
Cons: Location of guests according to stay, those not on airport runs in a different part.
Location: Stayed to visit Pony and Trap which was excellent.
Nice enough but sleepless night due to the comings and goings of all the airport runs. Daytime peaceful retreat turns into noisy nightmare at night.
Comment from Hotel Management
Sep 18, 2017 by GM, Hotel Management
Dear Fae, We have just opened a manor wing specifically aimed a business guests or non-airport guests. The rooms are gently restored 1850 manor rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2017
Lovely hotel and staff helpful and accommodating.Nice grounds.
Comment from Hotel Management
Sep 16, 2017 by GM, Hotel Management
Thank you very much
4 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore

Most enjoyable

Posted Aug 26, 2017
Pros: Peaceful with friendly staff
I only stayed 1 night prior to flight. Would have liked to have stayed longer.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lecanto, Florida USA

Superbly convenient to airport

Posted Aug 19, 2017
Pros: Almost everything
Cons: Price
Location: N/A
It made all the difference having an airport shuttle 24/7 - although I do think the extra cost should be borne by the hotel as an amenity.
Comment from Hotel Management
Sep 18, 2017 by GM, Hotel Management
If you use our stay, park and fly package, transfers and breakfasts are included.
3 out of 5
by A verified traveler from from Cambridgeshire

The photo and the realities

Posted Aug 11, 2017
First, there was the disappointment of having motel-styled accommodation after the allure of the manor house in the photo. Then there was the lighting in the wet-room that could not be switched off. -- Then, the pervasive smell of drains that the staff said they were not aware of, -- Then the room-move that didn't resolve that problem of drainage smell. The friendliness of staff and good dining compensated, but my problems returned after I checked out and found I had been overcharged: it took four days and numerous phone calls to get a refund.
Comment from Hotel Management
Sep 16, 2017 by GM, Hotel Management
We do have modern rooms as well as manor rooms. Our manor rooms are in the old 1850-manor and have been gently restored. All drains have been checked cleaned and are on a cleaning schedule.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Aug 5, 2017
Lovely stop close to airport. Lovely stop in the country.
Comment from Hotel Management
Sep 16, 2017 by GM, Hotel Management
Thank you.