Ratings based on 283 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
for Couplesby A verified traveler from Schweiz
Traumhafte Lage am Long bay beachPosted Nov 6, 2015
Pros: Die einmalige Lage
Cons: Das Servicepersonal im Restaurant wäre zu verbessern
Location: Direkt am Strand der derzeit aber ziemliche Brandung hat u man weder Schnorcheln noch schwimmen kann Ohne Auto kann man nichts unternehmen
Das Hotel liegt traumhaft am langen Strand, leider kann aber ohne Auto nichts unternommen werden.Die Strassen sind extrem steil u z.T.in sehr schlechtem Zustand. Das Personal an der Rezeption war sehr aufmerksam u beflissen im Gegensatz zum Servicepersonal. Die Speisekarte des Restaurants ist klein u wechselt nur nach mehreren Tagen. Das Zimmer war sauber u hatte einen herrlichen Blick aufs Meer,
for Couplesby A verified traveler
BVI Paradise!Posted Nov 4, 2015
Pros: The location is fantastic. Steps, like 8 steps, to a pristine sugary sand beach with crystal clear waves. Service second to none.
Cons: They are topped out! Excellent. Request the second level if you want a stellar view!
Location: Sailing, shopping, snorkeling, scuba, dining (but why leave their wonderful bar and restaurant?).
Amazing location and unparalleled service! From the welcoming reception to departure, the staff absolutely pampers and is genuinely glad to have you as a guest. Casual and friendly when needed, 5 star professional when wanted. I left there knowing the name of every staff member who attended to me. They earned that through their excellent service.
for Couplesby Julia
Posted Aug 16, 2015 on Hotels
for Couplesby Josephine
Posted Jul 31, 2015 on Hotels
for Everyoneby A verified traveler
Great hotel near the beach.Posted Jul 24, 2015
My only complaints are limited dining menus, and the bed was a bit too firm for my liking, but otherwise it was an amazing overall experience with the most incredible picturesque views. The beach was great for snorkeling too.
for Everyoneby A verified traveler from Florida
Right on a private beach. Gorgeous.Posted Jul 21, 2015
Even though Expedia did an awful job with our flights there (way over priced and over crowded), this hotel (we picked it) was a wonderful hotel, with great staff & private beach.
for Couplesby Greg from Los Angeles
Great hotelPosted Jun 24, 2015 on Hotels
This is a great hotel. We stayed in one of the stilted bungalows right on the beach. The rooms were comfortable and very relaxing. The staff was very friendly and attended to our needs quickly and efficiently. Our one small complaint, was that when checking in we were asked to fill in a questionnaire asking what brought us to the hotel. We answered that it was our honeymoon and nothing was done to celebrate that fact. It was weird that they asked and did not do anything for us (I know poor us at a beautiful hotel in the British Virgin Islands). Maybe it was for their own internal census and how to best advertise the hotel, but it rubbed us a bit the wrong way. Again, it is small complaint about an otherwise great hotel.
for Couplesby jennifer from San antonio texas
Posted Jun 22, 2015 on Hotels
Great place, great beach, everyone very friendly . Of coarse everywhere u go out of country the beds are not comfortable but other than a good mattresses there is no need for improvement
for Everyoneby A verified traveler
Posted Jun 16, 2015
Beautiful location, very friendly staff. We always enjoy our time staying there. We like that the resort has separate buildings with great view to the ocean.
for Everyoneby A verified traveler from Connecticut
Beach paradisePosted Jun 1, 2015
Pros: The staff was attentive and accommodating, always willing to assist. The reception area and cleaning were exceptional
Cons: Room # 408 could use a face lift, but overall had a wonderful experience. VERY CLEAN
Location: Go to Tropical Fusion next door for dinner, Rent a car, go to Smugglers Cove
I was a bit skeptical in booking a site unseen hotel, especially with some of the mixed reviews I read. However as soon as I passed by some of the other hotels I was considering and then saw the beautiful view, I knew I made the right choice! The ladies at the reception area were as pleasant and accommodating as can be, we also received nightly calls from the front desk making sure everything was okay and if we needed anything. Now some of the negative reviews I read were really non-sense, especially the complaints about the pool. If you are going on vacation for a pool, you may want to consider another destination. The turquoise beautiful water is just steps away! Yes it was small, it looks like a large hot tub, but seriously we never thought of staying by the pool, and it’s really a quaint pool area with outside lights. Now, I do have to say that our room was dated and it could use some updating, it was still comfortable and clean. Room service was prompt and we always had fresh towels daily. I can’t wait to go back and book again next year ! The view was specular, and we even had our own hammock if we choose. And lastly, regarding the complaints that the water was rocky… how is that the Hotels fault?? And really, walk down the beach a minute or two either way and you can enter without the rocks… For the amount of negative comments I read I wonder if their next trip should be Disney World. I LOVE THIS PLACE.