Ratings based on 263 Verified Reviews

4.2 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2017
Exceeded all our expectations. Very clean and comfortable and fab location
Comment from Hotel Management
Jun 1, 2017 by Tessara & Benjamin , Hotel Management
Thank you for staying with us at Aruba Surf Resort, we hope to welcome you back to Aruba Surf soon.
2 out of 5
by A verified traveler from Brisbane, Queensland

Did anyone think about it?

Posted Apr 27, 2017
Smelled like it was recently painted. Couldn't open the kitchen draws properly because the fridge was too large and stuck out in to the way. Had the microwave on top of the fridge and couldn't open it unless the freezer door was opened aswell. Would have taken up more of the inadequate bench space to move the microwave to the counter but would have been more practical. I'm 5'8" and was still a bit difficult to reach and use the microwave.
Comment from Hotel Management
Jun 1, 2017 by Tessara & Benjamin , Hotel Management
Hello Amras, Thank you for your feedback, we would definitely like to ensure apartments are practical to use. If you would please advise our staff which apartment you stayed in so we can address this it would be most appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveler from Crewe, UK

Great location, lots of space!

Posted Apr 19, 2017
We arrived in the middle of the night but just used the out of hours phone to get access to our apartment. I was very surprised at how big it was! Great space for our 1 year old to run around in, huge balcony area! Shower was really good and it was extremely handy having a washer and dryer to use. Kitchen facilities were that of a normal apartment not just one for holidaying. The only slight slight negative was that the black sofa we had in the living area is definitely ready for a change, every time you sat on it bits of the coating would come of when you stood up and would be stuck to your skin for ages. I had to really really scrub at our daughter to get it off. Other than that tiny negative overall we had a great stay, they are in an excellent location, lovely and quiet but near to all the main bits in broadbeach. Staff were very friendly and great communication. Thanks very much!
Comment from Hotel Management
Apr 28, 2017 by Tessara & Benjamin , Hotel Management
Hi Laura, Thank you for your review, its fantastic to hear you had such a wonderful holiday and made use of all the apartment facilities. Thank you for bringing the couch cushions to our attention, we are having these re-upholstered shortly. We hope to see you again for another wonderful stay.
4 out of 5
by A verified traveler

Posted Apr 17, 2017 on Hotels
Great location. The rooms are a little tired and need some maintenance.
Comment from Hotel Management
Apr 28, 2017 by Denise, Hotel Management
Thank you for writing a review, great to hear you enjoyed the location. Thank you for your comments regarding the room, we will take these on board to improve guest experience. Thank you, Tessara & Benjamin
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Best value on the coast

Posted Apr 3, 2017 on Lastminute
Our family stayed in a one bedroom apartment which was in great condition, comfortable, well appointed and spacious. There was basics to cook and a dishwasher. A nice balcony with a view and visiting lorakeets. The staff and management are just amazing, always friendly and very eager to help. The grounds are well maintained, we loved the pool and spa which were both clean. The complex is well located, very quiet and peaceful but close to the shopping centre, cafés and pratten park with one of the best kids playgrounds I've seen and the beach. We extended our stay and will be back again for sure. Good value!
Comment from Hotel Management
Apr 28, 2017 by Tessara & Benjamin , Hotel Management
Hi Matthew, Thank you for staying with us, we love to hear that you had a lovely stay and that we were able to assist. We look forward to seeing you again next time.
3 out of 5
by A verified traveler from Melbourne

Great location, nice grounds, barely adequate room

Posted Apr 2, 2017
Pros: Location and pool.
Cons: Furnishings.
Location: Excellent location within easy walking distance of Broadbeach shops, Pacific Fair and the beach. Quiet.
Great location. The grounds were well maintained and the pool was great. However, our one bedroom apartment, whilst clean, could not have been furnished more cheaply and with less flair. The bed and furniture were uncomfortable and everything else was cheap and depressing looking.
Comment from Hotel Management
Apr 28, 2017 by Tessara & Benjamin , Hotel Management
Hi Jon, Thank you for your review, great to hear you had a peaceful stay and were able to walk everywhere you needed. Thank you for your comments regarding the furnishings, we will take this into account to improve guest experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from Country Victoria

Budget accommodation in a great location

Posted Mar 30, 2017 on Wotif
Budget friendly in a great location close to public transport links, shops and beach. Accommodation ok - apartment had everything we required -my only grumble is .... would have liked a more comfortable mattress.
Comment from Hotel Management
Apr 28, 2017 by Tessara & Benjamin , Hotel Management
Hi Katrina, Thank you for your review, great to hear you found the location convenient. Thank you for your comments regarding the mattress, we will take this into consideration to improve guest experience. We hope to see you again in Broadbeach.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2017
Situated in a good location. Easy walks to shopping malls. Room was clean and cosy
Comment from Hotel Management
Mar 23, 2017 by Tessara & Benjamin, Hotel Management
Thank you for reviewing Aruba Surf Resort, we're happy to know you found your apartment clean and cosy. We hope to see you again in Broadbeach.
4 out of 5
Recommended
for Everyone
by A verified traveler from nsw

Great location

Posted Mar 14, 2017 on Wotif
A really great location easy walking to everything. Only negative no lift to top floors so very tiring and hard to lug luggage up four flights of stairs. Would stay again but only if a bottom floor room was available.
Comment from Hotel Management
Mar 23, 2017 by Tessara & Benjamin, Hotel Management
Hi Jules, Thank you for your review, great to know the location made for a convenient holiday. Next time you stay please request a ground floor room should this make your stay more comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Close to major places

Posted Mar 7, 2017
Great area close to food Transport easy walking Beach is close Great area for all ages
Comment from Hotel Management
Mar 23, 2017 by Tessara & Benjamin, Hotel Management
Hi Diane, Thank you for your review, fantastic to hear you had a good stay with easy access to everything the Gold Coast has to offer.