Ratings based on 772 Verified Reviews

4.3 out of 5
94% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from New Zealand

Staff attitude spoils stay

Posted Jul 25, 2017
Pros: Pool / location /
Cons: Customer service approach to people
The staff were not customer focused, made it HARD to want to come back to what is really a lovely spot. Upset the whole holiday really tbh. Their attitude towards customers was atrocious.
Comment from Hotel Management
Sep 7, 2017 by Craig , Hotel Management
Thank you for sharing your experience Hulda, we pride ourselves on treating our guests with the highest courtesy. Would you please contact me at Bel Air directly in regards to your comments.
5 out of 5
Recommended
for Families
by A verified traveler from Auckland

GC Weekend

Posted Jul 16, 2017
Pros: Location
Cons: Everything was excellent
Location: Lots of restaurants and bars close by. Shopping at Pacific Fair across the road.
Great property to stay at with plenty of restaurants and shopping facilities within walking distance.
Comment from Hotel Management
Jul 24, 2017 by Craig, Hotel Management
We are very pleased that you enjoyed your stay, thank your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Close to beach and amenities

Posted Jun 26, 2017 on Wotif
We find the staff welcoming, friendly and helpful and the resort is always well presented. When we visit the Gold Coast we at the Bel Air in a self-contained unit which are always clean and comfortable and close to all amenities. You can either walk to go shopping, to the beach, to restaurants, cinemas and the casino, or catch the G20 up to Surfers and beyond. We really do enjoy our little mini breaks at Bel Air every couple of months and cant find any fault at all.
Comment from Hotel Management
Jul 24, 2017 by Craig , Hotel Management
Fantastic to hear we are meeting your needs Alison. We are looking forward to welcoming you again.
4 out of 5
by Raymond

Happy holidays

Posted Jun 5, 2017 on Hotels
We enjoyed it very much,locality was great to all things. Staff wonderful, very friendly. However it was a bit disappointing that the Bath room little supplies weren't replenished each day. It is just something that is expected of a Resort that size. But over all it was a wonderful relaxing holiday.
Comment from Hotel Management
Jul 24, 2017 by Mark, Hotel Management
Thank you Raymond, it is fantastic to hear you enjoyed your stay with us. The bathroom supplies are very popular and are replenished in our weekly housekeeping service, they are also available for purchase from reception. We hope you think of us next time you are looking for a relaxing holiday.
5 out of 5
by Eddy

Recommended

Posted May 23, 2017 on Hotels
Great locale, friendly staff,good security
5 out of 5
Recommended
for Everyone
by A verified traveler from Toowoomba

Nice hotel close to beach, shopping and eateries

Posted May 22, 2017 on Wotif
We had a lovely time at Bel Air. Thanks for the hospitality.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2017 on Wotif
had a great time at the blue festival, prime location,was a great stay
5 out of 5
Recommended
for Families
by A verified traveler

Sunset&Sunrise

Posted May 18, 2017 on Wotif
Cons: Better service making sure everything working order for the next guests and it doesn't take seven days to fix the problem
We had three couples., unfortunately the room confirgation ended up being one queen bed, one King bed and a children room with a double bunk which my husband had trouble sleeping in., and a king single. We had asked for three bedrooms to cater for three couples. On our first day we were told the dish washer would be repaired ( we hadn't come to dishes all week) and ended up with no dishwasher excuse each time the service man technicians were working on it.And they had left us a note when we made enquiries even when we left still wasn't fixed. We come away on holiday not to do dishes apart from that great place handy to everything
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Apartment close to beach and casino

Posted Apr 27, 2017 on Wotif
Pros: Gym was ok, pool area nice, great sized rooms and comfortable, location great, parking for guests.
Cons: shower pressure!!!
Location: beach a few blocks away - easy walk. across the road from casino.
We didn't realise we were getting an apartment, which was a nice surprise. Having so much space and a laundry was great. The shower pressure was horrible though and just felt like someone poring water on you out of a water bottle! This was very frustrating and resulted to baths in the end! The reception closed a little too early, but maybe that it is because it seemed to be more apartment style?? Not sure.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to beach

Posted Apr 24, 2017 on Lastminute
Pros: The outdoor pool was great for a relax. Security access to hotel and amenities made you feel safe.
Location: Love Broadbeach, plenty to do, beautiful beach.
Close to beach, restaurants and shopping centre. Hotel staff very friendly and helpful. They ran an Easter Egg hunt which was great for the kids but probably needed an age limit as the older kids seemed to dominate the hunt and the littlies missed out. The apartment was nice but very basic and a little dated although it was clean and tidy.