Ratings based on 365 Verified Reviews

4.3 out of 5
94% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland NZ

Good hotel. Close to transport hub and shopping

Posted Oct 13, 2017
On site cafe was good. Room was clean. Staff helpful and pleasant. No hassles at any time. Made good use of the free wifi.
Comment from Hotel Management
Oct 16, 2017 by RebeccaT, Hotel Management
Hi Linda Thanks for your review and your lovely comments. We hope to welcome you back again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Comfy bed for a Mother's Away weekend

Posted Oct 11, 2017
Staff very friendly, attentive and responsive. Café downstairs great for brekky. Close to Pacific Fair shopping and restaurants, bars and casino. Felt comfortable staying there, room had basic functionality but we were only there to sleep.
Comment from Hotel Management
Oct 13, 2017 by RebeccaT, Hotel Management
Hi June, we are thrilled you chose Neptune for your mothers weekend getaway and appreciate you taking the time to post a review. We look forward to having you stay with us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kalgoorlie, Western Australia

Close to everything

Posted Oct 11, 2017 on Wotif
Reason I chose to stay at Neptune was the location, close to the beach, major shopping centre and with the casino just down the road. Surprised at just how nice it was there and with the Hard Grind cafe on premises had the best experience I could ask for.
Comment from Hotel Management
Oct 13, 2017 by RebeccaT, Hotel Management
Hi Dale, thanks for such a lovely review. We couldn't agree more about our location and the cafe - you just can't beat it. We look forward to welcoming you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane QLD

Nice hotel walking distance from Broadbeach Mall

Posted Oct 9, 2017 on Wotif
Pros: Prosimity to restaurants, beach and shopping.
Cons: Twin beds are too small. I wish they use king singles instead of standard.
Location: Close to all amenities: Casino, shopping, dining and beach.
This hotel is a short stroll to Broadbeach Mall and the beach. Close to restaurants and shopping. Star Casino is accross the road and a short walk.
Comment from Hotel Management
Oct 13, 2017 by RebeccaT, Hotel Management
Hi Glenn Thanks for taking the time to post your review. Most of our apartments have king singles. There are probably only two apartments that still have standard size single beds but we are slowly getting them all upgraded - we appreciate your feedback though. We hope to welcome you back on your next visit to the coast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location overall

Posted Sep 29, 2017 on Wotif
It was a great several days in the Gold Coast. The room was very clean and suited our needs. The staff was helpful with all our needs. Highly recommended!
Comment from Hotel Management
Oct 7, 2017 by RebeccaT, Hotel Management
Hi, thanks for such a lovely review. We hope to welcome you back along with family and friends.
4 out of 5
Recommended
for Everyone
by A verified traveler from brisbane

Perfect spot for a girls getaway

Posted Sep 11, 2017
4 ladies looking for a show at the Star Casino, shopping at Pacific Fair, good food, the beach, a good price for accommodation and a place to relax. Thanks Neptune - you delivered. So convenient to walk everywhere. Easy, free, multiple underground carparks. Lovely cafe to eat breakie or lunch on the ground floor. Friendly staff. Clean rooms with comfy beds. Suggest a bin in the bathroom and wished we had booked 2 bathrooms - too many ladies for one toilet! Thanks Neptune. We'll be back.
Comment from Hotel Management
Sep 16, 2017 by RebeccaT, Hotel Management
Hi Holly, thanks for such a great review. It was lovely to have you all stay with us and hope to see you all again for your next girls weekend!
4 out of 5
Recommended
for Everyone
by A verified traveler from Albury. N S W

Good location ,walking distance to all we needed

Posted Sep 10, 2017
Pros: A well kept Resort . Friendly and helpful staff, great coffee shop on ground floor . Free parking is always appreciated.
We were looking for a 2 day stay in the Broadbeach area and the Neptune looked a central place .Yes it was, Easy walk to Pacific Fair and to the Oasis Resturant's as well Great coffee shop on ground floor! Great central pick. A healthy stroll to the beach .
Comment from Hotel Management
Sep 16, 2017 by RebeccaT, Hotel Management
Hi Geoff, thanks for taking the time to review Neptune and listing all our positive aspects. We look forward to having you back again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Neptune resort, Broadbeach

Posted Sep 3, 2017 on Wotif
Pros: Central to everything
Location: Walking distance to beach, town, buses, trams and Pacific Fair mall.
Great place to stay. Central to everything in Broadbeach. Resort staff are v friendly and approachable. They will do their best to accommodate your needs. Recommend this accommodation. I will be back. Downside is because it's on a main street, there is some traffic noise. Nothing a city dweller doesn't live with.
Comment from Hotel Management
Sep 9, 2017 by RebeccaT, Hotel Management
Hi, thank you for taking the time to review our resort and your lovely comments. We look forward to welcoming you back again soon.
4 out of 5
by A verified traveler

Posted Aug 12, 2017 on Hotels
Lovely Staff. Clean and well situated. The unit we were in was a little dated but comfortable and had everything we needed.
Comment from Hotel Management
Aug 21, 2017 by Lesley, Hotel Management
Hi, thanks for taking the time to review our resort. We hope to welcome you back again in the future.
5 out of 5
by Leigh

Great location

Posted Aug 5, 2017 on Hotels
Thank you, beautiful view, wonderful room. Great location, very helpful staff. Thank you for making our anniversary stay special!
Comment from Hotel Management
Aug 11, 2017 by Lesley, Hotel Management
Hi Leigh, thanks for your lovely comments. We are thrilled we could make your anniversary special. We look forward to welcoming you back again soon.