Ratings based on 800 Verified Reviews

4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lovely hotel, friendly staff, great location

Posted Nov 21, 2017
Enjoyed our stay at the Casablanca. Would recommend it. It's close to times square but away from the noise. Very friendly and helpful staff. Lovely rooms and facilities.
5 out of 5
Recommended
for Everyone
by A verified traveler

Superb.

Posted Nov 18, 2017
Pros: free breakfast and free wine and cheese.
Cons: nothing. everything fine. older furnitures but that is what the theme is all about.
Location: Very nice location. Close to subways, restaurants, and theaters.
Friendly staff. Very good customer service from day 1.
Comment from Hotel Management
Nov 20, 2017 by Kim, Hotel Management
Thank you! We are so happy you chose the Casablanca and enjoyed your stay. We hope to have the pleasure of welcoming you back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Times Square.

Posted Nov 5, 2017
Great location and really nice staff.Breakfast and wine and cheese included which we appreciated. The room was quiet but very dark and we found the aircon very noisy but too hot to not have it on. No bench space at all in the bathroom.
Comment from Hotel Management
Nov 8, 2017 by Kimberly, Hotel Management
Thank you so much for your review. Please let us know about the noise next time; we would be happy to try and resolve it for you. We hope to have the pleasure of welcoming you back soon.
5 out of 5
Recommended
for Couples
by A verified traveler from Telford, Shropshire

Perfect

Posted Nov 3, 2017
Pros: Helpfulness of staff the best aspect but there was nothing not to like!
Location: Broadway, restaurants, Rockefeller Centre, subway stations to access all the sites.
The location is excellent. Right next to Times Square. Staff amazing! Helpful. Looked after my 78 year old mother wonderfully. Nice breakfast. Coffee and tea available all day. Wine and cheese and nibbles in the evening. Great for adults.
Comment from Hotel Management
Nov 6, 2017 by Kimberly, Hotel Management
Thank you so much. We are thrilled to hear about your stay. We hope to have the pleasure of welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Hartlepool, England

The Casablanca Hotel cannot be beaten

Posted Oct 30, 2017
Pros: All of the staff's attitude towards guests.The position of the Hotel yards away from Times Square and the MTL New York metro/subway,Right on Broardway
Cons: what , if anything, could be improved ?????????????????????? cant think of anything,apart from one of the staff giving me the winning lottery numbers.
Location: 147, West 43rd Street, just off Broadway/Times Square. Right in the hart of Midtown Manhattan, theatre land, restaurants, madame tussards, ripleys
The Casablanca Hotel has got to be the Best in New York in our opinion, we have stayed here 6 times now the staff welcome you as friends as well as guests, they will go the extra mile to do anything they can for you,
Comment from Hotel Management
Nov 1, 2017 by Kimberly, Hotel Management
Thank you so much. We are thrilled to hear how happy you were at the Casablanca!
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Posted Oct 17, 2017
Homey. Close to Time Square but quiet. Will return
Comment from Hotel Management
Nov 8, 2017 by Kimberly, Hotel Management
Thank you! We look forward to having you back!
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent location, nice room

Posted Oct 9, 2017
Pros: Mainly the location and the fact that I was able to check-in late morning (has phoned in advance).
Cons: Rick's Cafe was disappointing. Library atmosphere and quality of coffee and pastries/cookies left a lot to be desired.
Location: Top location at a stone's throw from Times Square.
Overall good experience. Good locaton, room decor was fine. I had requiested an early check-in which the hotel was managed to provide.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Lived up to reviews

Posted Oct 8, 2017
Pros: Location near Times Square, friendly helpful staff and room that was much bigger than we expected given that we had booked the "petite room" option.
Cons: We expected a small bed, as advertised, however, the room was big enough to fit in a bigger bed which would have made it even better.
Location: Just a few yards from the lights on Times Square near loads of Restaurants, shops & theatres - expensive area to eat out though!
We booked this hotel primarily on location and reviews of previous guests and we were not disappointed. It is just off Times Square but our room was at the back meaning it had no view from the small window but also very little noise. As previous visitors have commented the staff were all excellent, genuinely helpful and friendly but never over the top.
Comment from Hotel Management
Nov 8, 2017 by Kimberly, Hotel Management
Thank you so much. We are so happy you chose the Casablanca for your visit to NYC. We do have other room types with king size beds for your next stay. We look forward to welcoming you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Ideal location just off Times Square.

Posted Sep 28, 2017
Pros: Friendly, very helpful staff. Great atmosphere. Good breakfast provided as part of the deal.
Cons: Air conditioning in our room was very noisy.
Location: Fantastic location just off Times Square and hence all the Broadway theatres are within a five minute strolll. Great Italian restaurant next door.
The Casablanca is a good Hotel, with staff who are all so friendly and helpful. The atmosphere is very relaxing and a buffet breakfast, which is great, is served in the lounge area on the second floor. In addition, pastries and coffee are available all day as well as fresh fruit and cheese and wine are served from 5p.m. until 8 p.m. every night. The rooms are spotlessly clean. We had booked a deluxe room with a queen-sized bed but our room was more basic as the Hotel was full and a deluxe room was not available. However, you spend so little time in your bedroom when you are in New York that this was not a big issue. We would stay at the Casablanca again-we really liked the Hotel.
Comment from Hotel Management
Nov 8, 2017 by Kimberly, Hotel Management
Thank you so much. We are so happy to hear that you enjoyed your stay at the Casablanca. We look forward to welcoming you back!
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Times Square New York

Posted Sep 27, 2017
Pros: The location was brilliant
Cons: Better sound proofing on the windows and replace individual A/C units with one main one so as to remove the noise of the unit from within the rooms
Location: Couldn't get nearer to Times Square. As for things to do?..... Hey come on this is New York don't need me to tell whats there :-)
Very good hotel. Clean good facilities and nice touch with the complimentary breakfast and cheese and wine gatherings in the early evening. There are free coffees and pastries available all day. Very close to Times Square and all other places of interest. Problem being near Times Square is that if you have a room on the front its very noisy. We had a room on the top floor at the front and you could hear everything!! Added problem is that each room has its own A/C unit sitting on the window ledge in the room and this is VERY noisy we ended up having to turn off the A/C at night and put the ceiling fan on instead just so we could sleep. Overall a good hotel but the negatives I mentioned would probably stop me going there again unless they corrected them.