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Reviews of Cassa Hotel NY 45th Street

3 out of 5
Cassa Hotel NY 45th Street
70 West 45th St., New York, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 485 out of 1002 reviews" "
Rating 8 - Good. 359 out of 1002 reviews" "
Rating 6 - Okay. 98 out of 1002 reviews" "
Rating 4 - Poor. 31 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Joseph

Disliked: Property conditions & facilities
Hotel not open, but hotels.com still booking
Hotels.com allowed me to book... but the hotel is closed. My credit card was charged too.
Stayed 1 night in May 2021

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
like a communication is a very bad thing in business. in this hotel is typically one of them. there's no indication of the hotel officially being closed since last year. the hotel is still attempting to collect payments from customers and they're not open overall very disappointing the complete insult I honestly think that hotels.com should never do any business with them ever again
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I WILL NEVER USE EXPEDIA AGAIN , the HOTEL DOES NOT EXIST!!!!
Stayed 3 nights in May 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was permanently CLOSED. Doors were chained and sign they closed permanently on 5/23. Plz remove them from your inventory ASAP!!!
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was closed never got to check in
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities
Stayed 2 nights in May 2021

2/10 Terrible

rafik

Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel closed without warning
Hotel was closed since March, yet allow me to place a reservation and show up to a chained up hotel. Nowhere on the site or location on Google does it say it is closed.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is closed
Stayed 1 night in Apr 2021

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was a mess and I saw a cockroach. I called down to no answer. Would like a refund!
Stayed 1 night in Mar 2020
Response from Cassa Hotel on Mar 28, 2020
Dear Justin, Our hotel is closed as of 3/23/20. When was your stay? Did you stay at the residencies?

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Cassa Hotel on Mar 25, 2020
Thank you for your rating.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Hotel Management on Mar 20, 2020
Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. On behalf of our entire staff at Cassa Hotel New York 45th Street, we hope you give us another opportunity. Warm Regards,

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good and Bad
Positive: Great location, big bathroom, clean room and friendly staff. Negative: No refrigerator/minibar (removed), safe was not locked to the wall - easily removed from the room.
Stayed 5 nights in Mar 2020
Response from Hotel Management on Mar 20, 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Hotel Management on Mar 20, 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards,

10/10 Excellent

Gladys, Gulf Breeze, FL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location walking distance to all the city’s attractions and restaurants. Hotel and room very clean and staff very helpful and friendly.
Stayed 2 nights in Mar 2020
Response from Hotel Management on Mar 20, 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Hotel Management on Mar 20, 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They were nice hotel as clean and new. Great location
Stayed 4 nights in Mar 2020
Response from Hotel Management on Mar 20, 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020
Response from Hotel Management on Mar 16, 2020
Thank you for taking time to rate us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and hotel. One of the two elevators was out of order. That was the only problem
Stayed 3 nights in Mar 2020
Response from Hotel Management on Mar 16, 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2020
Response from Cassa Hotel on Mar 14, 2020
Thank you for your rating. Sincerely, Cassa Hotel NY 45th Street

8/10 Good

Daniel, Ottawa, Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location was wonderful. Lobby was small but stylish, with very friendly staff. Room was adequate with hallways a little drab. Service was fantastic, and offset any shortcomings. I’d stay here again, but was hoping for a little more luxury.
Stayed 3 nights in Mar 2020
Response from Hotel Management on Mar 12, 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Hotel Management on Mar 12, 2020
Thank you for taking time to rate us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband & I decided to stay in the city since we were going to see a Broadway Play. The hotel staff were very polite & professional. Overall the room was clean, the bed was comfortable and we were pleased.
Stayed 1 night in Mar 2020
Response from Hotel Management on Mar 9, 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Only one elevator was working and that was ok...until they took the other one over for a private party and you couldn't use the one that worked and was never told. Had to walk down 19 levels. Almost missed our show. Carpets were clean but worn out.
Stayed 3 nights in Mar 2020
Response from Hotel Management on Mar 9, 2020
We appreciate you taking the time to share your feedback with us. We're disappointed to know that you did not enjoy your stay with us. Please accept our sincere apologies for the elevator issue. The private event was on the residence side of the building which they didn't provide any information to us prior to the event. We care about the comfort of our guests; your concerns have been addressed with the appropriate members of our team, so we may improve moving forward. We hope you can give us another opportunity to serve you in the future. Please contact us directly if you decide to come back. Warm Regards, Guest Services Management

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Would never recommend.
Arrived to a friendly staff but after that it went downhill. Got to my room and it was absolutely the smallest room I’ve ever stayed in. The room was barely cleaned there was old bobby pins and tissues on the side of the bed from the previous occupants. The sheets had a musty smell and someone else’s mascara on the pillow. Showers were dirty and paint peeling everywhere. Half of the the plugs didn’t work. My favorite part is when I was leaving for my 6am flight the elevators were all broken and I had to walk down 8 floors with 4 pieces of luggage. With barely an apology. Would NEVER recommend this place to anyone. I’m not sure how it has the ratings that it does. Very disappointing.
Stayed 4 nights in Mar 2020
Response from Hotel Management on Mar 8, 2020
We appreciate you taking the time to share your feedback with us. We're disappointed to know that you did not enjoy your stay with us. Please accept our sincere apologies for not meeting your expectations. We care about the comfort of our guests; your concerns have been addressed with the appropriate members of our team, so we may improve moving forward. We hope you can give us another opportunity to serve you in the future. Please contact us directly if you decide to come back. Warm Regards, Guest Services Management

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Hotel Management on Mar 8, 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020
Response from Hotel Management on Mar 5, 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

6/10 Okay

Verified traveler

Stayed 3 nights in Feb 2020
Response from Team Cassa on Mar 3, 2020
Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. On behalf of our entire staff at Cassa Hotel New York 45th Street.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous except for elevators.
Your staff was super friendly and accommodating, wouldn’t hesitate to stay again. Only thing that really needs attention are the elevators, we had to walk down 14 flights because two out of two were not working, thankfully one was working when we came back for the night!
Stayed 1 night in Feb 2020
Response from Team Cassa on Mar 3, 2020
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. I have also addressed your concerns regarding the information presented, we sincerely apologize for the inconvenience of this issue, and rest assured we are working diligently to perfect our hotel to ensure this does not happen again. On behalf of our entire staff at Cassa Hotel New York 45th Street. We thank you for your patronage and hope to see you again when your travels bring you back to the city! Sincerely, Omar Lewis Assistant Front Office Manager

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean room. The hotel was within walking distance to the Javits.
Stayed 4 nights in Feb 2020
Response from Hotel Management on Mar 2, 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hotel Management on Mar 1, 2020
Thank you for taking time to rate us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

8/10 Good

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hotel Management on Mar 1, 2020
Thank you for taking time to rate us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our recent stay at the Cassa Hotel. The front desk staff was fabulous, especially Stephanie. Very friendly and helpful. The room was a nice size for NYC. The location was the best part, so close to Times Square and lots of fabulous restaurants. We will definitely stay there again.
Stayed 3 nights in Feb 2020
Response from Hotel Management on Feb 28, 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

6/10 Okay

JoeS., Keene NH

Liked: Cleanliness, staff & service
I liked the hotel overall (first time there) but found the elevator service very annoying. Only one in service and quite slow. An additional quibble is that upon arrival, room not ready, I asked about a restroom and was sent downstairs, only to be told the restaurant was closed and I couldn't use the facilities. The young woman eventually relented, but not very willingly. On the other hand, the staff at the front desk were very accommodating.
Stayed 1 night in Feb 2020
Response from Hotel Management on Feb 28, 2020
We appreciate you taking the time to share your feedback with us. We're disappointed to know that you did not enjoy your stay with us. Please accept our sincere apologies for not meeting your expectations. We care about the comfort of our guests; your concerns have been addressed with the appropriate members of our team, so we may improve moving forward. We hope you can give us another opportunity to serve you in the future. Please contact us directly if you decide to come back. Warm Regards, Guest Services Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice location, with fair pricing for the area. A little older, some updates may be required. Tough to control the heat/air, and the bathtub was strangely tall. Staff were pleasant, and helpful. Gym was serviceable.
Stayed 2 nights in Feb 2020
Response from Hotel Management on Feb 28, 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 Excellent

Verified traveler

Stayed 4 nights in Feb 2020
Response from Hotel Management on Feb 27, 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms, great staff, great location.
Beautiful comfy rooms in a perfect location!! I loved staying here.
Stayed 3 nights in Feb 2020
Response from Hotel Management on Feb 27, 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hotel Management on Feb 27, 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Team Cassa on Feb 27, 2020
Thank you for taking the time to complete our guest satisfaction survey

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020
Response from Hotel Management on Feb 25, 2020
Thank you for taking time to rate us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 Excellent

Tyre, Annapolis, MD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cassa is a cute hotel tucked away from the hustle and bustle of Times Square, but super close. Great price, clean, and awesome stay. We would stay again and again!
Stayed 1 night in Feb 2020
Response from Hotel Management on Feb 24, 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2020
Response from Hotel Management on Feb 24, 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Hotel Management on Feb 23, 2020
Thank you for taking time to rate us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location that was close to all of our planned activities. Room was beautiful and clean. We will be back!
Stayed 1 night in Feb 2020
Response from Hotel Management on Feb 23, 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020
Response from Hotel Management on Feb 22, 2020
Thank you for taking time to rate us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020
Response from Hotel Management on Feb 21, 2020
Thank you for taking time to rate us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

4/10 Poor

FNluv, Los Angeles

Business traveler
Disliked: Amenities, property conditions & facilities
This hotel was super mediocre and frankly kind of creepy. I got really seedy vibes and the sense that it was brand new and plastered over something else.
Stayed 1 night in Feb 2020
Response from Hotel Management on Feb 20, 2020
We appreciate you taking the time to share your feedback with us. We're disappointed to know that you did not enjoy your stay with us. Please accept our sincere apologies for not meeting your expectations. We care about the comfort of our guests; your concerns have been addressed with the appropriate members of our team, so we may improve moving forward. We hope you can give us another opportunity to serve you in the future. Please contact us directly if you decide to come back. Warm Regards, Guest Services Management

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020
Response from Hotel Management on Feb 20, 2020
Thank you for taking time to rate us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards

2/10 Terrible

iyce, new york

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the facility was dirty and unmaintained I got charged 35 dollars for a facility for the gym that I didn't use and their policy is they charge you for the 35 for the gym whether you use it or not. In addition the view wasn't great. The bathroom was not as clean as it should and the ceiling had water bubbles and mold in the ceiling waste of time and money. But the only thing the was good was the beds. the beds were the best part super comfy clean and comfortable. You will get a great nights sleep nd that's about it!
Stayed 1 night in Feb 2020
Response from Hotel Management on Feb 20, 2020
We appreciate you taking the time to share your feedback with us. We're disappointed to know that you did not enjoy your stay with us. Please accept our sincere apologies for not meeting your expectations. We care about the comfort of our guests; your concerns have been addressed with the appropriate members of our team, so we may improve moving forward. We hope you can give us another opportunity to serve you in the future. Please contact us directly if you decide to come back. Warm Regards, Guest Services Management

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Loved our stay here. Room was perfect size for me and my young son! Rooms were clean. Shower was hot and powerful. Staff could not have been nicer or more helpful
Stayed 2 nights in Feb 2020
Response from Hotel Management on Feb 20, 2020
Thank you for taking time to review us. It was a pleasure to serve you. We hope to see you again soon. Warm Regards