Ratings based on 1,314 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel

Posted Jul 29, 2017
Walking distance to Time Square. Staff were helpful
Comment from Hotel Management
Jul 29, 2017 by Operations Manager, Hotel Management
Dear Anonymous, Thank you for selecting the Courtyard New York Manhattan/Times Square for your recent visit and for sharing your comments online. Our team was very pleased to learn that you enjoyed your stay, found the room to be comfortable and the staff to be friendly and professional. Thank you for being our guest and we look forward to seeing you in the future! Sincerely, Jessenia Rodriguez Operations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Great location but elevators are crazy slow

Posted Jul 19, 2017
Pros: Location, room was nice, spacious for New York
Cons: Elevator service
Location: Very close to many Broadway shows
The elevators are very slow and a little frustrating. An elevator broke on late Friday or early Sat. and was not fixed by Monday. I am certain that maintenance could have been called to service the elevator and I made that request. It made the elevator process even more time consuming each time we went up to our room. Additionally, I was surprised when I arrived at 2pm (check in is 3) but yet rooms were not available. The staff member (who was not very friendly) said she would call my cell when a room was available but did not.
Comment from Hotel Management
Jul 21, 2017 by operations manager, Hotel Management
We regret that when you arrived rooms were unavailable, and we are sorry for the frustration this undoubtedly caused. We also would like to apologize for problems with the elevator. Your comments were shared with our engineering department, and the problem has since been corrected. We know apologies will not make up for the inconvenience, but we truly are sorry. Thank you for your feedback, which is greatly appreciated. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area. Jessenia Rodriguez Operations Manager
3 out of 5
by A verified traveler from GEORGIA

CLOSE TO THE HEARTBEAT OF THE CITY

Posted Jul 15, 2017
Pros: LOCATION, LOCATION, LOCATION
Location: THE LOCATION WAS GREAT AND ACCESSIBLE TO THE SUBWAY.
ARRIVED LATE FIRST NIGHT AND DID NOT GET THE ROOM WITH A VIEW THAT I PAID DEARLY FOR. HAD TO REPACK AND MOVE TO SECOND ROOM ON DAY TWO . NO REFUND WAS OFFERED BUT THEY DID MOVE US WHILE WE TOURED THE CITY.
Comment from Hotel Management
Jul 18, 2017 by Operations Manager, Hotel Management
Dear LEE, thank you for taking the time to share a review and for being our guest. We are terribly sorry for the difficulty that you had checking into the room you requested. We truly care about each guest that comes through our doors so we apologize that your room was not available till the next day. Your concerns have been brought to the attention of our team in order to take appropriate action to make sure these issues are not repeated. We hope you will give us another chance and stay with us again. Jessenia Rodriguez Operations Manager
3 out of 5
by A verified traveler

The hotel was not well prepared.

Posted Jul 14, 2017
Pros: Concierge service was very good.
Cons: Install another 3 elevators.
Location: Location was good.
They did not provide enough towels in the room at the start for the four of us so we immediately had to ask for towels. There are not enough elevators to service all the floors and you would wait for 5 minutes or more to get an elevator, and there were no stairs to the lobby. The shower only had a half sheet of glass installed as the shower door so water sprayed out the back half of the shower onto the floor. The drain in the shower was broken. The cleaning staff left an open food container in our room and we had to throw it out. They did not come to clean our room until we were coming back from afternoon activities so we stayed out later than normal just so they would have time to clean our room until the last day and they showed up at 9am wanting to clean our room
Comment from Hotel Management
Jul 17, 2017 by Manager, Hotel Management
Dear Valued Guest, We appreciate you choosing us for your lodging needs. It is never our intention to disappoint a guest in any way, so we are very sorry that you had some issues during your stay. We review all comments with our team, whether good or bad, so that we can learn how to better serve our guests. Your concerns have been shared with the management team to take immediate action so this does not happen again. Thank you for visiting with us and we hope to have the opportunity to welcome you back soon. Jessenia Rodriguez Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Great location!

Posted Jul 10, 2017
This hotel is great if you want to be near Times Square. Just a few blocks away but far enough that you can't hear the hustle and bustle of it. The front desk staff and concierge were very friendly. There's a nice little restaurant that you can grab coffee and breakfast from. We didn't use it but looked very nice. The room was spacious for a NYC hotel. We had a double queen and had plenty of space. The room also had a small refrigerator as well which wasn't shown on-line. Room was always cleaned nicely and timely. Only issue was cronic elevator issues. At one point 2 of the 3 were down so long wait times.
Comment from Hotel Management
Jul 11, 2017 by Operations Manager, Hotel Management
Dear Sara, thank you for staying at the Courtyard New York Manhattan/Times Square. We are delighted to read you liked our excellent location and your well-appointed room. However, we are sorry for the wait time issue you experienced with our elevators. Thanks again for being our guest, and hope to see you soon. Jessenia Rodriguez, Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Right by times square

Posted Jul 6, 2017
It was perfect because it was affordable, clean, and a two minute walk to times square. Next to plenty of restaurants and a store right next door.
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Dear Shun, thank you for choosing the Courtyard New York Manhattan/Times Square. We are delighted to read you liked our excellent location and the value we offer. Thanks again for being our guest, and we hope to see you soon. Jessenia Rodriguez, Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and nice

Posted Jun 29, 2017
Very nice except bathroom door was a huge sliding door that didn't seal well, so not much privacy and was SO heavy to open/close. Otherwise good experience.
Comment from Hotel Management
Jun 30, 2017 by Operations Manager, Hotel Management
Dear Guest, thank you for being our guest at the Courtyard New York Manhattan/Times Square and for letting us know you enjoyed your time with us. Your feedback is of utmost value to us as it will help us to improve. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Jessenia Rodriguez, Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from C

Nice location

Posted Jun 27, 2017
Nice location. 2 blocks from Time Square. Very short walk distances to the theater district. Staff were very helpful and nice.
Comment from Hotel Management
Jun 29, 2017 by Operations Manager, Hotel Management
Dear Lucy, thanks so much for the wonderful review. We are pleased everything went great during your visit and that our outstanding hospitality and excellent location made it even better. We look forward to seeing you back at the Courtyard New York Manhattan/Times Square. Jessenia Rodriguez, Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from WAY UP NORTH IN THE MIDWEST

HAPPY 50TH FOR ME!

Posted Jun 27, 2017
Pros: LOCATION LOCATION LOCATION..............and LAUNDRY ROOM............WITH DECENT PRICE TO WASH & DRY!
Cons: It would have been nice to be able to purchase a shot or two or three or four at a hotel bar, but Croton is only steps away so I was ALL GOOD!
Location: OMG..........really.........are you kidding me............where do I start.........Okay, Croton's for drinks, DR on same block, Bryant Park !
The hotel stay was great; perfect location for my trip plans-shopping, eating, and seeing sights of Downtown Manhattan! My mother who is very familiar with the CITY, and I enjoyed the hotel accommodations, especially the laundry as we do not like to travel with dirty clothing! The hotel is located in the perfect location; DR on the corner and Croton a door or two away, and Bryant Park a block away! I will definitely book a room for any future trips to the CITY! THANKS SO MUCH FOR BEING TO PLEASANT AND KIND!
Comment from Hotel Management
Jun 29, 2017 by Operations Manager, Hotel Management
Dear Mickey, thanks for taking the time to review your stay at the Courtyard New York Manhattan/Times Square. We're glad that we exceeded your and your mother's expectations, especially in regard to our iconic location and the facilities we have to offer. We can’t wait to welcome you and your mother back soon. Jessenia Rodriguez, Operations Manager
3 out of 5
by A verified traveler

Unfortunately there want anywhere to park.

Posted Jun 26, 2017
The room was located next to the linen room used by housekeeping which was noisy and annoying.
Comment from Hotel Management
Jun 26, 2017 by operations manager, Hotel Management
Thank you for taking the time to review your stay with us. We have taken note of your observations and will be sharing this feedback at our management meeting in order to take any necessary actions. We appreciate you being our guest and hope to have another opportunity to welcome you back soon. Jessenia Rodriguez Operations Manager