Ratings based on 6,796 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Telford

Weekend break

Posted Nov 21, 2017
Lovely hotel in a lovely area of New York. Total cost should be quoted when booking, as the added daily service charges make a real difference to the overall cost of the stay.
1 out of 5
by A verified traveler

Staff were rude and room was not clean

Posted Nov 17, 2017
Experience was terrible will not stay here again. Staff were rude and unhelpful. Room tired and dirty.
Comment from Hotel Management
Nov 19, 2017 by Customer Service, Hotel Management
Thank you for taking the time to share your feedback. We're disheartened to hear about the challenges you experienced during your time with us. We regret that our team didn't go above and beyond to accommodate your needs or to make you feel valued. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward. We hope to host you again soon so we can demonstrate the high-caliber service we're accustomed to sharing with our guests. Warm regards, Alex K. Social Media Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Santo Domingo, Dominican Republic

excellent location near Times Square and theaters

Posted Nov 17, 2017
Pros: Location, room, gym
Cons: Soft instead of metal music in the bar
Location: Almost everything is surrounding the hotel!!
Room very comfortable and with almost all the facilities, although we had to request for a mini Frigidaire to complete. Amazing location near Times Square and the theaters area. Noisy lobby area due to metal music from the bar. Excellent staff supporting all our necessities.
Comment from Hotel Management
Nov 19, 2017 by Hotel Staff, Hotel Management
Dear Mario, Thank you for choosing the Crowne Plaza Times Square and for your candid review! We are pleased to be informed your recent stay with us has been an great one from the service provided by our staff to our central location! We hope to welcome you back during your next trip back! Warmly, Amanda N Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Great Location!

Posted Nov 17, 2017
Pros: Comfortable beds, great location, friendly staff.
I stayed at the Crowne Plaza Time Square for 3 nights. My only major complaint was that the room would not get cooler than 74 degrees. I called and they sent someone up but it was never resolved. The front desk staff and concierge were all very friendly and helpful. I had tickets to see Book of Mormon at the Eugene O'Neill Theatre and it was conveniently (and coincidentally) pretty much right next door. The location is great. You are just minutes away from Central Park, Rockefeller Center and so much more. I highly recommend this hotel.
Comment from Hotel Management
Nov 19, 2017 by Hotel Staff, Hotel Management
Dear Mariah, Thank you for choosing the Crowne Plaza Times Square and for your wonderful review! We are delighted to be informed your stay with us has been exceptional and we look forward to welcoming you back again soon! Again, we greatly appreciate your feedback and apologize for the inconveniences you came across with the heat issue within your room. I will be certain to follow up internally. Again, we greatly appreciate your feedback and look forward to your next trip back with us! Warmly, Amanda N Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Right in heart of time square!!

Posted Nov 16, 2017
The staff was friendly and the elevators were fast!!
Comment from Hotel Management
Nov 17, 2017 by Hotel Staff , Hotel Management
Dear Valued Guest, Thank you for your wonderful view of the Crowne Plaza Times Square! We greatly appreciate your feedback and hope to welcome you back again in the near future! Warmly, Amanda N Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Keighley

Great hotel, fantastic location.

Posted Nov 15, 2017
Great hotel, right in the heart of Times Square. I could not fault any part of our stay. Nice clean room, great staff at every level. A really nice bar area which had a really good atmosphere. If it’s location/cleanliness & friendliness you’re after, then look no further than The Crowne Plaza at Times Square. It would be my first choice if I revisited New York.
Comment from Hotel Management
Nov 19, 2017 by Hotel Staff , Hotel Management
Dear Steve, Thank you for choosing the Crowne Plaza Times Square and for your candid review! We are pleased to hear that your recent stay with us has been exceptional. Your gracious comments with be shared internally with our entire team! We hope to welcome you back the next time you're in the area! Warmly, Amanda N Front Office Manager
3 out of 5
by A verified traveler from Columbus, OH

Internet hardly worked in the Room!

Posted Nov 14, 2017
Pros: The bedding was fresh & comfortable and I did sleep well.
Cons: Prices were sky high for everything: the snack bar was very expensive when you can walk one block down get things for half the price.
Location: Nice location, just class it up a bit, and make your customers comfortable.
I'd rate this hotel a 3 out of 5 for service, you are pretty much on your own when you stay at the Crowne Plaza Hotel. Questions don't get answered. The internet service for my laptop in the room was not good at all. The restaurant was unbelievably expensive and not too good. They were out of everything on the menu that we wanted.
Comment from Hotel Management
Nov 19, 2017 by Hotel Staff, Hotel Management
Dear Nanette, Thank you for choosing the Crowne Plaza Times Square and for your candid review! We are pleased to be informed that you've slept well during your stay with us, but disheartened to discover our Wifi was not working well. We do hope to welcome you back in the near future to make up for the few issues you've faced with during your stay! We thank you again for providing us with your feedback! Warmly, Amanda N Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

GREAT LOCAL

Posted Nov 14, 2017
GREAT LOCAL, bedding very nice --staff just ok - had to wait to check in nice lounge area overlooking Times square- had troubles with room thermostat
4 out of 5
Recommended
for Everyone
by A verified traveler

1st time to New York

Posted Nov 14, 2017
Front desk staff was astonishingly rude. Otherwise, great location and surprisingly quiet even with the hustle and bustle of Times Square steps from the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Nice hotel - nice staff

Posted Nov 13, 2017
Pros: Convenient location. Nice staff. Clean room
Cons: Amenities -- the use of the pool would have cost $10 -- pretty silly considering the price we paid for the room.
Location: Very central on Broadway - close to shows and restaurants. Right across the street from juniors-- great for breakfast and after Broadway show dessert!
The hotel was very convenient to Broadway restaurants -- and shows! The staff was pleasant and the room was clean. Only problem was a noisy heating system - which I reported- but was not corrected. The system made a pretty loud annoying noise every 60-90 minutes all night long. We did not get much sleep!
Comment from Hotel Management
Nov 14, 2017 by Hotel Staff, Hotel Management
Dear Anne Marie, Thank you for choosing the Crowne Plaza Times Square! We are delighted to be informed that you've had an enjoyable stay with us and hope to welcome you back the next time you're in town! Warmly, Amanda N Front Office Manager