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Reviews of Romer Hell's Kitchen

4 out of 5
Romer Hell's Kitchen
851 8th Ave, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 511 out of 702 reviews" "
Rating 8 - Good. 145 out of 702 reviews" "
Rating 6 - Okay. 25 out of 702 reviews" "
Rating 4 - Poor. 10 out of 702 reviews" "
Rating 2 - Terrible. 11 out of 702 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Yuki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fantastic. Just one block from the subway station, a few minute walk to Central Park, MoMa, Times Square, theaters, so many restaurants, cafes, and shops. The hotel has warm atmosphere, tasteful decor, friendly service, and comfortable beds. The service is minimal, yet it feels upscale. The pillows were too tall for our taste, but we used cushions on the couch and it worked. We would stay there again.
Stayed 6 nights in Apr 2024
Response from Chris on Apr 18, 2024
Thank you for your gracious review.

10/10 Excellent

Peter, London

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and the little attentions to detail. Had a suite which included a record player and an artists easel with pencils and a picture to colour in. Such a nice idea, my partner loved chilling out in the evening being creative. Staff were very helpful and we would definitely return next time we are in NYC
Stayed 4 nights in Apr 2024
Response from Managing Director on Apr 18, 2024
Dear Peter, Thank you for staying with us! We are thrilled to read you loved our property and your well-appointed suite. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. Thank you again for your generous comments. We look forward to your next stay at Romer Hell's Kitchen.Take care, Barb Christoph,Managing Director

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Apr 2024
Response from Managing Director on Apr 18, 2024
Dear Dean, We are thrilled you had an excellent stay at Romer Hell's Kitchen, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Take care, Barb Christoph,Managing Director

8/10 Good

James, Lafayette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The overall facility and location were fantastic. My wife thought that our room AC was loud and would not cool the room as cold as she would have liked. The doormen were awesome but the front desk staff member that checked us in did not stand out as excellent. Overall we had a very nice stay and I would recommend!
Stayed 1 night in Apr 2024
Response from Managing Director on Apr 17, 2024
Dear James, Thank you for your kind review and for recommending us. We are happy to read you loved our colorful location and the service provided by the associates you mentioned. However, we are sorry for any inconvenience caused due to the A/C unit in your room. We will certainly share your concerns with our maintenance team to take corrective actions. Moreover, your comments regarding our front desk staff show that we have room for improvement, and we assure you we will be more diligent going forward. Thank you again, we look hope to welcome you and your wife back soon to Romer Hell's Kitchen.Take care, Barb Christoph,Managing Director

10/10 Excellent

Daniel, Chester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Managing Director on Apr 18, 2024
Dear Daniel, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Romer Hell's Kitchen. We hope to have the pleasure of doing so again on your next visit to New York.Take care, Barb Christoph,Managing Director

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything but far enough away to be quite and very friendly staff
Stayed 5 nights in Apr 2024
Response from Managing Director on Apr 16, 2024
Dear Lee, Thank you for including Romer Hell's Kitchen in your travel plans! We appreciate you mentioning our excellent service and location. Thank you again for your review. We hope to see you soon.Take care, Barb Christoph,Managing Director

10/10 Excellent

Gavin

Traveled with family and small children
Liked: Amenities
Great hotel. Good location. Super quiet. Lovely staff
Stayed 8 nights in Apr 2024
Response from Managing Director on Apr 13, 2024
Dear Gavin, Thank you for your positive feedback. We are pleased to hear that you had a great experience at Romer Hell's Kitchen and appreciated it's convenient location. It is wonderful to know that you found our surroundings quiet and our staff lovely. Your comments mean a lot to us, and we look forward to welcoming you back for another enjoyable stay.Take care, Barb Christoph,Managing Director

10/10 Excellent

Jacqueline

Stayed 3 nights in Apr 2024
Response from Managing Director on Apr 12, 2024
Dear Jacqueline, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Romer Hell's Kitchen; we hope to see you again soon. Take care, Barb Christoph,Managing Director

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Romer is fantastic. From the doormen to the front desk agents to housekeeping - everyone is so kind & accommodating. The hotel is in a great location & very walkable to Time’s Square & good restaurants and bars. Would definitely stay there again.
Stayed 1 night in Apr 2024
Response from Managing Director on Apr 11, 2024
Dear Jacqueline, Thank you for the outstanding review! We appreciate you highlighting our location close to Broadway, waterfront, cozy restaurants, and entertainment nearby. We are delighted you're considering staying with us again, and we look forward to the opportunity to welcome you back for another pleasant and comfortable stay.Take care, Barb Christoph,Managing Director

10/10 Excellent

Craig

Fantastic hotel in a great location.
Stayed 5 nights in Apr 2024
Response from Chris on Apr 10, 2024
Thank you for your gracious words.

8/10 Good

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and lovely lobby and rooms
Stayed 4 nights in Apr 2024
Response from Chris on Apr 10, 2024
Thank you for your gracious words.

8/10 Good

maegan

It was clean and convient
Stayed 3 nights in Mar 2024
Response from Managing Director on Apr 10, 2024
Dear Maegan, Thank you for taking the time to share your feedback with us. It is truly gratifying to know that you appreciated the immaculate condition of Romer Hell's Kitchen and our location. Maintaining a clean and well-maintained property is at the heart of our hospitality philosophy, and we are delighted to have met your expectations. We look forward to hosting you again soon!Take care,Barb Christoph,Managing Director

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was amazing, we would thoroughly recommend to anyone visiting New York. The rooms were incredibly spacious and very well decorated. The only slight issue for us was the noise outside the property as we were in a room facing out onto the busy street. The noise of the subway was also noticeable. However, we would still thoroughly recommend.
Stayed 4 nights in Apr 2024
Response from Managing Director on Apr 9, 2024
Dear Joshua, Thank you for choosing Romer Hell's Kitchen and for recommending us. We are happy to read you loved our well-appointed rooms and had a great time at our property. However, please accept our apologies for the noise disturbances you experienced from nearby guests. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to try and resolve any comfort issues, including relocation whenever possible. Thank you again for your review. We look forward to your next visit!   Take care, Barb Christoph,Managing Director

8/10 Good

Lynette

Traveled with family
Liked: Cleanliness, staff & service
Room near elevator very loud. One elevator out of service- took a long time going up or down...TV had a line going down the screen. A pretty decent hotel for expensive NY. $40 resort fee was steep did not use. They did let us check in early at 2:00pm, and staff were very professional and accommodating. Easy walk to our show at Broadway Theater, and I felt very safe the whole time. Parking very easy and right next store. Would recommend for convenience.
Stayed 1 night in Apr 2024
Response from Managing Director on Apr 8, 2024
Dear Lynette, Thank you for your excellent review of Romer Hell's Kitchen and for recommending us. We are glad you loved not only our parking facility and location but also the excellent service. We will certainly share your concerns regarding our TV and elevators with our maintenance team to take corrective actions. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Take care, Barb Christoph,Managing Director

10/10 Excellent

Matthew Thomas, Waseca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and amazing. Property was in great condition also. It is conveniently located to Times Square, broadway theaters, and subways to countless other destinations.
Stayed 3 nights in Apr 2024
Response from Managing Director on Apr 8, 2024
Dear Matthew, Thank you for choosing Romer Hell's Kitchen and taking the time to post a review. We appreciate you highlighting our excellent service and location close to Broadway, waterfront, cozy restaurants, and entertainment nearby. Thank you again for your review. We look forward to your next visit!   Take care, Barb Christoph,Managing Director

8/10 Good

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Romer Hell's Kitchen. The hotel itself was nice, the lobby smart and with plenty of seating and the room we had was facing away from the main road and was quiet (rooms facing 8th Avenue might get more noise). It was nicely done-out and comfortable. The bathroom was slightly on the small side but perfectly fine. It's in a great location for our needs, a short walk from various subway stations and not that far from the edge of Times Square (Wicked is a short walk away and acts as a good landmark to look out for if you get a bit lost). I would recommend this hotel and would happily stay there again. I've given it four rather than five stars because there's no restaurant, and the on-site cafe leaves a little to be desired. The staff aren't especially friendly, the food offer is poor and some of the drinks aren't great. I'm not sure where breakfast is meant to be (we didn't choose it as it was pricey), but if it's at the cafe I'd feel short-changed. But there are plenty of breakfast options nearby, including Starbucks a two minute walk away.
Stayed 6 nights in Mar 2024
Response from Managing Director on Apr 8, 2024
Dear Neil, Thank you for choosing to stay at Romer Hell's Kitchen. We appreciate you highlighting our location close to Broadway, waterfront, cozy restaurants, and entertainment nearby. It is also great to read you loved our well-appointed rooms and had an enjoyable time while you were here. However, we are also sorry for your disappointment with the food we serve, and we will address this with our food and beverages team to see where we can improve. We hope you are already planning another visit our way. Thank you again for your feedback!Take care, Barb ChristophManaging Director

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay for our quick trip to NYC. Clean, quiet- when you enter the lobby after a long busy day you feel as though you’ve found an oasis. Every staff member we encountered was helpful and friendly. Our rooms were clean and had all we needed. Easy walk to times square, central park, Rock Center. Subway station right across the street. If you’re thinking of booking Romer but not quite sure yet, here's your sign to just do it!
Response from Chris on Apr 7, 2024
Thank you for your gracious review.

10/10 Excellent

Melissa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy to walk anywhere.
Stayed 5 nights in Mar 2024
Response from Managing Director on Apr 7, 2024
Dear Melissa, Thank you for taking the time to provide feedback about your stay at Romer Hell's Kitchen. We appreciate you highlighting our location close to Broadway, waterfront, cozy restaurants, and entertainment nearby. Thank you very much! Please come and see us again the next time you are in New York.Take care, Barb Christoph,Managing Director

10/10 Excellent

Brianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location; great rooms!
Stayed 3 nights in Apr 2024
Response from Managing Director on Apr 6, 2024
Dear Brianne, Thank you for choosing Romer Hell's Kitchen. We are glad you had a perfect stay and that our well-kept accommodations met your expectations. Our colorful neighborhood is known for its cozy restaurants and entertainment, and it is wonderful to hear how much you enjoyed exploring the area! Thank you for being our guest; we look forward to your next visit.Take care, Barb ChristophManaging Director

10/10 Excellent

Betty, SUMMERVILLED

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very convenient location and the hotel was phenomenal!
Stayed 2 nights in Mar 2024
Response from Managing Director on Apr 5, 2024
Dear Betty, Thank you for choosing Romer Hell's Kitchen and taking the time to post a review. We appreciate you highlighting our location close to Broadway, waterfront, cozy restaurants, and entertainment nearby. Thank you again for your review. We hope to see you soon!Take care, Barb Christoph,Managing Director

10/10 Excellent

Krizl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and beautiful design details
Stayed 1 night in Apr 2024
Response from Managing Director on Apr 4, 2024
Dear Krizl, Thank you for sharing your experience and highlighting the key features of our hotel. We appreciate you mentioning our excellent service and well-designed property. Thank you again; we look forward to welcoming you back to Romer Hell's Kitchen.Take care, Barb Christoph,Managing Director

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ide definitely go back . Great staff! Excellent service.
Stayed 4 nights in Jan 2024
Response from Chris on Apr 3, 2024
Thank you for your gracious review and for staying with us.

8/10 Good

Arturo

Traveled with family
Kind personnel
Stayed 8 nights in Mar 2024
Response from Managing Director on Apr 3, 2024
Dear Arturo, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we look forward to sharing your comments with our team. Thank you again for choosing Romer Hell's Kitchen. We hope to welcome you again soon.Take care, Barb Christoph,Managing Director

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Chris on Apr 3, 2024
Thank you for your gracious review and for staying with us.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Romer Hell’s Kitchen. Our room was spacious and clean - looked just like in the pictures. Staff at the hotel were friendly and efficient - especially at the front desk and concierge. Location of the hotel was fabulous - very close to Gershwin Theatre - walking distance to Times Square, Central Park and subway. We would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Managing Director on Apr 2, 2024
Dear Sharon, Thank you for reviewing your stay at Romer Hell's Kitchen. Being so close to Gershwin Theatre, Times Square, Central Park, and Subway is a wonderful asset, and we are glad this enhanced your visit. It is also nice to see that our well-appointed rooms and excellent service worked well for you and made your time with us even more memorable. Your review means the world to us! Thank you again, and we look forward to welcoming you back soon. Take care, Barb ChristophManaging Director

10/10 Excellent

Sooyoung

Stayed 2 nights in Mar 2024
Response from Managing Director on Apr 1, 2024
Dear Sooyoung, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Romer Hell's Kitchen. We hope to have the pleasure of doing so again on your next visit.Take care, Barb Christoph,Managing Director

10/10 Excellent

Tegest

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Managing Director on Mar 31, 2024
Dear Tegest, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Romer Hell's Kitchen; we hope to see you again soon. Take care, Barb ChristophManaging Director

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk and concierge assistance was excellent
Stayed 3 nights in Mar 2024
Response from Managing Director on Mar 31, 2024
Dear Ralph, Your feedback is truly valuable to us as it motivates us to continually strive for excellence. We are grateful for your patronage and for choosing Romer Hell's Kitchen as your destination of choice. We appreciate you recognizing the Front desk and concierge staff. Every team member is integral to the service we offer, and we thank you for praising their efforts. Please come and see us again the next time you are in the area. Take care, Barb ChristophManaging Director

10/10 Excellent

Diane

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a very warm and welcoming feel. Staff are accommodating and we sure enjoyed our stay. 💗
Stayed 1 night in Mar 2024
Response from Managing Director on Mar 31, 2024
Dear Diane, Thank you for the wonderful review of Romer Hell's Kitchen. We are thrilled to read about your stay and how much you enjoyed our excellent service. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more, we look forward to hosting you again on your next visit.Take care, Barb ChristophManaging Director

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, kind staff, great location, clean room and easy check in and checkout with back storage before and after visit.
Stayed 1 night in Mar 2024
Response from Managing Director on Mar 30, 2024
Dear Kristen, Thank you for choosing Romer Hell's Kitchen and for your nice review. We are glad you had an enjoyable stay and that our well-kept property and prime location met your expectations. It is also good to see that you had a seamless check-in and check-out experience and liked the hospitality provided by our thoughtful associates. Thank you again for being our guest; we look forward to your next visit.Take care, Barb ChristophManaging Director

10/10 Excellent

Hardeep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to get to several major broadway shows within a few blocks. Just blocks away from Time Square. Friendly, helpful staff. Clean rooms and comfy beds. The only drawbacks...The shower is a tub and felt a bit narrow and there is no food service within the hotel itself. But given that we were surrounded by seemingly 100s of great places to eat within a block or two, it didn't matter. 5 stars. There's room for improvement but we were extremely happy to have found this place.
Stayed 3 nights in Mar 2024
Response from Managing Director on Apr 1, 2024
Dear Hardeep, Thank you for taking the time to leave feedback about Romer Hell's Kitchen. We appreciate you highlighting our location close to Broadway, waterfront, cozy restaurants, and entertainment nearby. It is also good to read you loved our excellent service and well-appointed rooms. We value your comments regarding the shower and tub. Your feedback is important to us as it helps to improve our guest experience going forward. We are also sorry for not meeting your expectations regarding our room service and have taken note of them. We hope you are already planning another visit our way. Thank you again for your comments.Take care, Barb ChristophManaging Director

10/10 Excellent

Nuria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
My new favorite hotel in the area. Friendly staff, super cool retro style, great location and the right price!
Stayed 1 night in Mar 2024
Response from Managing Director on Mar 28, 2024
Dear Nuria, Thank you for the terrific review of Romer Hell's Kitchen! We are thrilled you loved our friendly service and colorful location, all at an affordable rate. Your review means the world to us! Thank you again, and we look forward to welcoming you back. Take care, Barb ChristophManaging Director

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were 5 ladies on a girl’s trip and we loved everything about the hotel. The rooms were very spacious and quite, the lobby was very relaxing and welcoming, and we loved the whole vibe. We’ll definitely be back.
Stayed 5 nights in Mar 2024
Response from Managing Director on Mar 27, 2024
Dear Nicole, We were delighted to host your girls' trip at Romer Hell's Kitchen. Thank you for mentioning our colorful location and relaxing lobby. Your review means the world to us! Thank you again, and we look forward to welcoming you all back soon. Take care, Barb ChristophManaging Director

10/10 Excellent

Amitai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice time
Stayed 3 nights in Mar 2024
Response from Managing Director on Mar 26, 2024
Dear Amitai, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had an enjoyable time while you were here. Thank you for choosing Romer Hell's Kitchen, and we hope to have the opportunity to welcome you back any time you are in the area.Take care, Barb ChristophManaging Director

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt safe and the Hotel was clean and the staff are friendly. And it’s only a five minute drive to the cruise terminal.
Stayed 1 night in Mar 2024
Response from Managing Director on Mar 26, 2024
Dear Brian, Thank you for taking the time to provide feedback about your stay at Romer Hell's Kitchen. We appreciate you mentioning not only our spotless property and friendly service but also our location close to the cruise terminal. Thank you once more, and we hope you will choose us again the next time you visit. Take care, Barb ChristophManaging Director

10/10 Excellent

MARK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Perfect location, clean rooms and common areas, and attentive staff. The parking was also a breeze. I cannot possibly list all of the superlatives, but thanks to the entire staff for making our stay happy and memorable!
Stayed 3 nights in Mar 2024
Response from Chris on Mar 25, 2024
Thank you for staying with us.

10/10 Excellent

Matt

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This place is close enough to where you can walk to Broadway, but far enough away to be quiet at night. Our room was roomy and clean. Staff was friendly.
Stayed 3 nights in Mar 2024
Response from Chris on Mar 25, 2024
Thank you for staying with us.

10/10 Excellent

tanja

Stayed 2 nights in Mar 2024
Response from Managing Director on Apr 14, 2024
Dear Tanja, We are pleased you had a nice stay at Romer Hell's Kitchen, and we appreciate the kind rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Take care, Barb Christoph,Managing Director

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely kind staff members
Stayed 1 night in Mar 2024
Response from Managing Director on Mar 25, 2024
Dear Margaret, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed Romer Hell's Kitchen and the excellent service provided by our team members. We will surely share your compliments with our team for a job well done. Thank you for being our guest. We look forward to welcoming you back to the area.Take care, Barb ChristophManaging Director

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with modern decor. Close to Broadway shows and Times Square!
Stayed 3 nights in Mar 2024
Response from Chris on Mar 24, 2024
Thank you for your review.

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location and the amenities this hotel provided. An easy walk to Times Square and Broadway. Hotel staff were kind and courteous.
Stayed 5 nights in Mar 2024
Response from Chris on Mar 24, 2024
Thank you for your wonderful review and we look forward to hosting you again.

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Romer Hell’s Kitchen is cute, comfortable and clean. The on-site cafe and sprawling lounge with lots of options to sit, eat, socialize or read, is a real plus. Highly recommend.
Stayed 6 nights in Mar 2024
Response from Chris on Mar 24, 2024
Thank you for your wonderful review.

10/10 Excellent

Doris, Newburgh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was a breeze, the staff was very friendly and the rooms are as described and clean. The area has plenty of food options that you can walk to.
Stayed 1 night in Mar 2024
Response from Chris on Mar 24, 2024
Thank you for your wonderful review.

10/10 Excellent

Tabitha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a central location - well worth the price.
Stayed 1 night in Mar 2024
Response from Managing Director on Mar 23, 2024
Dear Tabitha, Thank you for sharing your experience at Romer Hell's Kitchen. We appreciate you highlighting not only our colorful location and affordable rates but also the well-kept property. Thank you for being our guest. We look forward to your next visit!Take care, Barb ChristophManaging Director

10/10 Excellent

Olga

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is newly renovated. Great location. You can walk to Times Square. Really everything is pretty close to hotel. Lots of food options. Cafe in hotel with great coffee. I loved it there. Comfy clean bed.
Stayed 4 nights in Mar 2024
Response from Managing Director on Mar 23, 2024
Dear Olga, Thank you for the terrific review and for sharing it with others. We appreciate you highlighting our location close to Times Square, waterfront, cozy restaurants, and entertainment nearby. It is fantastic to know that you loved our newly renovated property and spotless beds. Thank you for choosing Romer Hell's Kitchen. We look forward to welcoming you again whenever you are in the area.Take care, Barb ChristophManaging Director

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Managing Director on Mar 27, 2024
Dear Natalie, We are happy you chose Romer Hell's Kitchen for your recent visit. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.Take care, Barb ChristophManaging Director

4/10 Poor

Annie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Managing Director on Mar 20, 2024
Dear Annie, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Take care, Barb ChristophManaging Director

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Managing Director on Mar 19, 2024
Dear Jose, Thank you for choosing Romer Hell's Kitchen. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Take care, Barb ChristophManaging Director

10/10 Excellent

Rebekah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Managing Director on Mar 19, 2024
Dear Rebekah, Thank you for your kind rating! We are glad you had such a positive experience during your time at Romer Hell's Kitchen, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Take care, Barb ChristophManaging Director

8/10 Good

Elaine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good! Just a bit noise during night time
Stayed 3 nights in Mar 2024
Response from Managing Director on Mar 18, 2024
Dear Elaine, Thank you for your feedback regarding your recent stay. We are happy to read you loved almost all the aspects of your visit. However, please accept our apologies for the noise disturbances you experienced from nearby guests. In the future, please know our front desk staff is always available to try and resolve any comfort issues whenever possible. We hope you will return to Romer Hell's Kitchen so we can provide you with the exceptional visit you deserve.Take care, Barb ChristophManaging Director