Ratings based on 4,303 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NYC

One minute walk from Times Square!

Posted Aug 19, 2017
This hotel was everything we were looking for. Close to Times Square, Hell's Kitchen, Broadway, 42nd street etc. Hotel was very clean, newly renovated rooms and bathrooms, bed was super comfortable! Staff were very accommodating about keeping our bags before check-in so we weren't wandering around NYC with our luggage. Only downside was there was no fridge in the room to keep our water bottles cold. Will definitely stay again.
Comment from Hotel Management
Aug 20, 2017 by Nick , Hotel Management
Hello Amanda, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice hotel close to time square

Posted Aug 18, 2017
We had a great time. The only problem was the bed was too soft for us.
Comment from Hotel Management
Aug 19, 2017 by Nick , Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to time square

Posted Aug 17, 2017
Very nice staff and clean hotel. The only bad side is that the fan in the bathroom didn't work so the smoke alarm went off after two showers in a row and the water was Filing up in the bath while taking a shower.
Comment from Hotel Management
Aug 19, 2017 by Nick , Hotel Management
Hello, Please accept our apology for managing to ever-so-slightly meet your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience. We would kindly request that you do consider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel near all the theaters.

Posted Aug 12, 2017
Cons: There is no "lobby" per se, and furniture in makeshift lobby was in dire need of updating. But, we didn't need the lobby to enjoy our stay.
Location: Located near many Broadway theaters and blocks from Times Square/Rockefeller Center. About a mile from Central Park. Far from 911 Mem. and Liberty St
Enjoyed our stay at Hotel Mela. It was clean, comfortable and staff was very attentive. Would stay there again.
Comment from Hotel Management
Aug 13, 2017 by Nick , Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
3 out of 5
by A verified traveler from Iowa traveler

Close to Times Square

Posted Aug 6, 2017
Pros: Location, location, location. Location was perfect.
Cons: Extra fees are ridiculous.
Location: Times square and Broadway area is very close. Was perfect for that manner.
Hotel was adequate. We had 4 people in a double room. Very small. The extra fees of $32/day that was charged at the end of the stay was hard to take. I believe that the hotel costs should not have included the extra fees. Use fee for hotel...It was a hotel, what the hell is a use fee?
Comment from Hotel Management
Aug 7, 2017 by Edward M, Hotel Management
Hello, Please accept our apology for managing to ever-so-slightly meet your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience. We are sorry that you did not enjoy the Facility Fee, which includes access to the 24/7 Fitness Center, Wifi, coffee and apples in the morning, and unlimited local and long distance calls. We believe that this fee has great value for our guests. We would kindly request that you do consider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Great location close to Time Square!

Posted Aug 6, 2017
Very clean hotel, walking distance to Broadway shows, Time Square, 42nd Street and great night life ! We thoroughly enjoyed our stay at the hotel. We saved a lot of time and money on transportation. Highly recommended Mela Hotel.
Comment from Hotel Management
Aug 7, 2017 by Edward M, Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We are very pleased that you found the cleanliness was up to your standards. Our team works very hard to make sure that our guests feel comfortable and at home during their stay. In addition, Times Square is a great area to visit because there is so much to do in addition to it being centrally located in the city. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
3 out of 5
by A verified traveler from Montreal Qc, Canada

Easy to find better at this price

Posted Aug 2, 2017
There was no mini fridges at all in any of the rooms of this hotel. This is really not convenient when you'Re thirsty for just a cold drink without having to run down to the streets to buy one or when you would like to take back some leftouts from the restaurant. The curtains were see-through which made it hard to sleep-in in the morning because the sunlight would fill up the whole room. Although the staff was very friendly and the location is very convenient, it is not very difficult to find a better hotel for the same price around the same area.
Comment from Hotel Management
Aug 2, 2017 by Edward M, Hotel Management
Hello there Heloise, thanks so much for your recent stay at Hotel Mela and for sharing your experience with the online community. While we would have loved to receive your feedback and learning about a very good and/or perfect experience, we do understand that shortfalls made your experience only average. We do hope and trust that your future travel plans to NYC do include Hotel Mela so we can truly demonstrate what a great hotel this is! Thanks again and all the best!
1 out of 5
by A verified traveler

Missing clothes and the smell of marijuana

Posted Jul 19, 2017
Pros: Its location and conceirge.
Cons: Fulfill its commitment that is to keep its guests' belongs safe.
Location: You might want to find another hotel nearby to stay in.
I was pleased with the location in which is very close Times Square. Hotel room was relatively clean and neat. My first impression with the hotel was that it was fine. However, it went downhill from the second day of our stay. When my husband and I went back to the room, I couldn't find my exercise shirt, a white Under Armor T shirt I wore that morning. It was missing. My husband reported this to the hotel manager, and he told us he would check with the laundry cleaning company to see if the shirt was among the bedding/towels and the housekeeper accidentally took it. I gave him the benefit of doubt since it was a white shirt. The next day, I found my pajamas were missing, and the while packing to check out I realized my hoodie was gone. The hotel admitted the housekeeper and us were only people who accessed the room, but the manager said he could do nothing about the loss of my hoodies. The hotel only offered to compensate with 4 nights resort fee, which was about $100. BTW, the resort fee is a joke because this is no resort. On top of this, we had to suffer from the strong smell of marijuana from the hallway every night that kept us awake. The housekeep didn't understand English well. When we asked an extra blanket, she left four sheets of bedding on the bed.
Comment from Hotel Management
Jul 21, 2017 by Edward M., Hotel Management
Hello, Please accept our sincere apology for managing to fall far below meeting your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience. We are very sorry about the items that were not able to be located. We did our very best to find the articles of clothing but they were nowhere to be found. Our linen provider did not find any articles of clothing sent from our hotel either. We would kindly request that you do reconsider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Perfect Location

Posted Jul 18, 2017
Had a wonderful experience here!!! Hotel Mela is the perfect price and location for an NYC visit. We loved being right in Times Square and close to all the midtown attractions. The room was clean and quiet and overall very comfortable. There was a "service fee" of $30 collected at check-in, for the gym and wireless..I could have done without that, but it was still a good value. Parking and check in/out was a breeze. I would definitely reccomend this hotel to anyone visiting the city.
Comment from Hotel Management
Jul 19, 2017 by Edward M, Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We are very pleased that you found the cleanliness was up to your standards. Our team works very hard to make sure that our guests feel comfortable and at home during their stay. In addition, Times Square is a great area to visit because there is so much to do in addition to it being centrally located in the city. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Pretty good hotel

Posted Jul 17, 2017
Pros: The location was very close to Times Square.
Cons: The cleanliness of the room especially the side tables and the walls.
Location: Times square is within walking distance and there's a lot of good food and attractions near by.
The room overall was good but could be better. The side table was very dirty between the glass and the wood. There is also no door or cover for the shower so the whole washroom gets wet. Furthermore, the remote for the tv was extremely dirty as well. There was an unexpected charge for each night that was supposed to be covered by the booking site.
Comment from Hotel Management
Jul 18, 2017 by Nick , Hotel Management
Hello, Thanks so much for your recent stay at Hotel Mela and for sharing your experience with the online community. While we would have loved to receive your feedback and learning about a very good and/or perfect experience, we do understand that shortfalls made your experience only average. We do hope and trust that your future travel plans to NYC do include Hotel Mela so we can truly demonstrate what a great hotel this is! Thanks again and all the best!