Ratings based on 4,451 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from nashville tn

Excellent

Posted Oct 19, 2017
Had two rooms bathrooms were different. Rooms had different funuture in them but overal they were clean. Every hotel staff from maids to check in agent were excellent. Location right next to timesquare ill definitely be back . Don't be alarmed about how small the room is its New York
Comment from Hotel Management
Oct 20, 2017 by Cisnero C, Hotel Management
Hello, Thank you very much for your recent stay at Hotel Mela and for taking the time to share your experience with the online community. We are thrilled that we provided a PERFECT experience and exceeded your expectations in all areas. We do hope and trust this experience makes you a loyal guest of Hotel Mela whenever your travels bring you to NYC. Thanks again for your feedback and we wish you all the best!
4 out of 5
by A verified traveler

Missing Table.

Posted Oct 18, 2017
Pros: It was average. I usually stay at the hotel across Mela when i visit NY but out of curiosity I tried Mela.
Location: Familiar with area and its accessibility to my needs.
Room has no table so a lot of kneeling just to change clothes for a 4 days stay. Coffee maker was inside the cabinet and no where in the room to move it so we can use it. One front desk staff told us tables were removed for more space and another staff told shared with us may be the previous occupant did ask the table to be remove for more space and was never returned, who knows which of which. Never the less they sent two luggage racks to ease the pain of kneeling. Housekeeping was great in keeping the room and bathroom clean and tidy.
Comment from Hotel Management
Oct 20, 2017 by Cisnero C, Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
1 out of 5
by A verified traveler from new york

Not a 4 star hotel.

Posted Oct 18, 2017
The room is extremely small and everything in the room is extremely outdated. The blanket cover doesn’t completely cover the whole bed. I got two weird bites on my butt. Overall this is not a 4 star hotel. I have stayed at the Quinn and I recommend it if your looking for a boutique hotel in NYC.
Comment from Hotel Management
Oct 20, 2017 by Cisnero C, Hotel Management
Hello, Please accept our sincere apology for managing to fall far below meeting your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience. We would kindly request that you do reconsider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
5 out of 5
Recommended
for Everyone
by A verified traveler from baltimore

anniversary getaway

Posted Oct 17, 2017
Pros: location was excellent....less then half block from times square and the broadway show we went too.
Location: less then half block from all the action of broadway and times square. Plenty of places to eat and shop and see.
wonderful place to stay. staff was very polite and professional and went out of their way to help you. Room was nice....nice location. Even a nice surprise of chocolate for our anniversary
Comment from Hotel Management
Oct 18, 2017 by Cisnero C, Hotel Management
Hello, Thank you very much for your recent stay at Hotel Mela and for taking the time to share your experience with the online community. We are thrilled that we provided a PERFECT experience and exceeded your expectations in all areas. We do hope and trust this experience makes you a loyal guest of Hotel Mela whenever your travels bring you to NYC. Thanks again for your feedback and we wish you all the best!
5 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, SC

Good Hotel with GREAT Location

Posted Oct 17, 2017
Pros: Very clean, quick check-in and check-out, great location
Location: directly in between Times Square/Broadway and 6th Ave (Radio City Music Hall) and 5th Ave (SHOPPING!!)
We loved the uniqueness of the hotel, but the location was key and made our stay over the top! We had rain on the last day and were so thankful for the umbrellas provided by the staff so that we could continue touring the city, even in the rain! We did a lot of walking and the Hotel was in the prime location for shopping, shows, and touring the Midtown sites. We used the car service to get to the airport on our way out and there was a misunderstanding regarding the payment but no issue at the end and very happy with our stay.
Comment from Hotel Management
Oct 17, 2017 by Edward M, Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We are very pleased that you found our staff to be both helpful and friendly. Our team works extremely hard to make sure that everyone has a great stay, so it really means a lot to us when we hear positive feedback in regards. We will be sure to share this review with our team members! We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
4 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh PA

Good value and close to Times Square.

Posted Oct 16, 2017
A little smallish but adequate. A little worn looking. Across from two theaters and good restaurants. Nice staff....helpful.
Comment from Hotel Management
Oct 16, 2017 by Edward M, Hotel Management
Hello, Thanks so much for your recent stay at Hotel Mela and for sharing your experience with the online community. While we would have loved to receive your feedback and learning about a very good and/or perfect experience, we do understand that shortfalls made your experience only average. We do hope and trust that your future travel plans to NYC do include Hotel Mela so we can truly demonstrate what a great hotel this is! Thanks again and all the best!
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Beach, FL

Great location; good value.

Posted Oct 15, 2017
Very nice hotel in Times Square. Great for any Broadway Show. Very nice people. Clean and friendly.
Comment from Hotel Management
Oct 16, 2017 by Edward M, Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We are very pleased that you found the cleanliness was up to your standards. Our team works very hard to make sure that our guests feel comfortable and at home during their stay. In addition, Times Square is a great area to visit because there is so much to do in addition to it being centrally located in the city. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
4 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Location location location.

Posted Oct 14, 2017
Hotel was really nice. Location was perfect. Room was comfortable. Air didn’t get quite cool enough for my taste. Would stay here again though.
Comment from Hotel Management
Oct 15, 2017 by Cisnero. C, Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
3 out of 5
by A verified traveler from DC

Terribly small rooms, no in room amenities

Posted Oct 14, 2017
The rooms are way too small and there is no minibar nor water in the rooom. I would not mind paying for those amenities as a convenience. The bathrooms are tiny with very little counter space. The elevators are too small. The only good thing is the location. I would not recommend this Hotel to anyone who loves Jed some creature comforts and a bottle of water and/or a minibar in the room. I would not stay here again!
Comment from Hotel Management
Oct 14, 2017 by Edward M, Hotel Management
Hello, Please accept our apology for managing to ever-so-slightly meet your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience. We would kindly request that you do consider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great BUT HIDDEN COSTS

Posted Oct 12, 2017
A very beautiful hotel with friendly staff but they have a hidden cost of $45/person/night! They claim it is due to Expedia but they have the same hidden charge on their own site. The staff was willing to "work with me" about the charge but the whole concept irked me. It IS a beautiful place in a great location. One of the largest and cleanest rooms I've had in NYC. I highly recommend this hotel as long as you understand their hidden fee.
Comment from Hotel Management
Oct 14, 2017 by Edward M, Hotel Management
Hello, Thanks so much for your recent stay at Hotel Mela and for sharing your experience with the online community. While we would have loved to receive your feedback and learning about a very good and/or perfect experience, we do understand that shortfalls made your experience only average. We are sorry that you did not enjoy the Facility Fee, which includes access to the 24/7 Fitness Center, Wifi, coffee and apples in the morning, and unlimited local and long distance calls. We believe that this fee has great value for our guests. We do hope and trust that your future travel plans to NYC do include Hotel Mela so we can truly demonstrate what a great hotel this is! Thanks again and all the best!