Ratings based on 4,365 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Time Square

Posted Sep 18, 2017
Hotel is located in the theater district one block for m Time Square. Excellent location to visit all the shows.
Comment from Hotel Management
Sep 18, 2017 by Edward M., Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We are very happy that you liked the area. Times Square is a great area to visit because there is so much to do in addition to it being centrally located in the city. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
5 out of 5
Recommended
for Everyone
by A verified traveler from OKC

Nice boutique hotel in Times Square.

Posted Sep 17, 2017
Staff was friendly and professional. Hotel room was small but clean. Hotel is in great location walking distance to Central Park, the Met, Times Sq., subway. Only negative is that hotel did not have ice or offer bottled water.
Comment from Hotel Management
Sep 18, 2017 by Edward M., Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We are very pleased that you found the cleanliness was up to your standards. Our team works very hard to make sure that our guests feel comfortable and at home during their stay. In addition, Times Square is a great area to visit because there is so much to do in addition to it being centrally located in the city. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Great location.

Posted Sep 16, 2017
Pros: Location
Cons: Need bedside lighting.
Great central location at a reasonable price. If you're in New York to see the shows this is a good option.
Comment from Hotel Management
Sep 17, 2017 by Charleny Cisnero, Hotel Management
Hello, Thanks so much for your recent stay at Hotel Mela and for sharing your experience with the online community. While we would have loved to receive your feedback and learning about a very good and/or perfect experience, we do understand that shortfalls made your experience only average. We do hope and trust that your future travel plans to NYC do include Hotel Mela so we can truly demonstrate what a great hotel this is! Thanks again and all the best!
5 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently located with exceptional service

Posted Sep 16, 2017
Located steps from Times Square but just far enough to not hear all the noise. The hotel is small but the staff are always available to be of assistance.
Comment from Hotel Management
Sep 17, 2017 by Charleny Cisnero, Hotel Management
Hello, Thank you for your recent stay at Hotel Mela, we're thrilled that you chose to stay with us over the many, many hotels in the Times Square neighborhood. In addition, thank you for taking the time to share your very positive experience with us and the online community. We do look forward to welcoming you back to Hotel Mela in the near future and thank you in advance for recommending us to your friends, family and colleagues. Thanks again and all the best!
3 out of 5
by A verified traveler from MA

Posted Sep 16, 2017
Pros: Location and the staff
Cons: Cleanliness and the online photos updated to reflect the current state of the rooms.
Location: Great location - less than a block into the center of Times Square.
The location is great and the staff upon arrival were very friendly. The room wasn't as clean on arrival as I would have hoped. Long black hairs on the top of the bed and the floor of the shower. The online photos showed desks in the rooms and when I arrived my room had none. It was disappointing as I was in the city for work and need a desk.
Comment from Hotel Management
Sep 17, 2017 by Charleny Cisnero, Hotel Management
Hello, Thank you so much for your recent stay at Hotel Mela and for sharing your experience with the online community. While we would have loved to receive your feedback and learning about a very good and/or perfect experience, we do understand that shortfalls made your experience only average. We do hope and trust that your future travel plans to NYC do include Hotel Mela so we can truly demonstrate what a great hotel this is! Thanks again and all the best!
5 out of 5
Recommended
for Everyone
by A verified traveler from Springdale, Arkansas

Cozy little hotel in the heart of Times Square

Posted Sep 14, 2017
The room is small, but everything was very clean and modern, the bed was very comfortable, and the location is the best! Our room was actually quiet. The lobby is very small as well, but we spent very little time in our room and the hotel. The Lion King at the Minskoff Theater was so close, Bryant Park is a few blocks up with little places to get salads, sandwiches, and croissants. The New York Library is there as well. The park is full of jugglers, Ping pong tables, boards games, etc. There's a little French restaurant at the hotel and a larger one across the street. The famous Juniors (for their cheesecake) is close. A Starbucks, grocery store, Irish Pub, and Bar b q place are right by the hotel. If you are up to walking, the Metropolitan Museum is about 2 miles. We walked through Central Park to go to the museum. Also the Chelsea Market is about 2. Wewould stay here again.
Comment from Hotel Management
Sep 15, 2017 by -Charleny , Hotel Management
Hello Kim, Thank you very much for your recent stay at Hotel Mela and for taking the time to share your experience with the online community. We are thrilled that we provided a PERFECT experience and exceeded your expectations in all areas. We do hope and trust this experience makes you a loyal guest of Hotel Mela whenever your travels bring you to NYC. Thanks again for your feedback and we wish you all the best!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 14, 2017
Brief overnight stay for a work function, Hotel Mela was a perfect fit for my travel needs.
Comment from Hotel Management
Sep 15, 2017 by -Charleny , Hotel Management
Hello, Thanks so much for your recent stay at Hotel Mela and for sharing your experience with the online community. While we would have loved to receive your feedback and learning about a very good and/or perfect experience, we do understand that shortfalls made your experience only average. We do hope and trust that your future travel plans to NYC do include Hotel Mela so we can truly demonstrate what a great hotel this is! Thanks again and all the best!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Affordable and yet has 4 star experience..

Posted Sep 11, 2017
Pros: Very convenient no hassle hotel. Employees are very nice and responsive.
Cons: My only comment is that I can hear the doors opening and closing from fellow guests. If I can hear them from the outside, can they hear me from the i
Location: Half a block from my work and half a block from Times Square
Unlike other bigger hotels, employees seems to be watching you all the time and it makes me feel uncomfortable. My room is very clean and smelled very clean.
Comment from Hotel Management
Sep 12, 2017 by Edward M., Hotel Management
Hello, Thanks so much for your recent stay at Hotel Mela and for sharing your experience with the online community. While we would have loved to receive your feedback and learning about a very good and/or perfect experience, we do understand that shortfalls made your experience only average. We do hope and trust that your future travel plans to NYC do include Hotel Mela so we can truly demonstrate what a great hotel this is! Thanks again and all the best!
3 out of 5
by A verified traveler

Good hotel with too high price andy too small room

Posted Sep 10, 2017
Pro: The place of the hotel is wonderful, just beside Times Square and the staff are always nice. I have read about rumours of bedbugs, yet there was none in my room and the room was very clean. Con: The hotel is way too expensive with way too small room. I expected it would be small as it is beside Times Square, yet it was beyond my expectations. Basically, the room was just enough too put a bed and a table. And it is rated a 4 stars hotel on Expedia; however, from my point of view, it is at most 3 stars. PS: I didn't have time to use the gym, but there is a gym, which is very good.
Comment from Hotel Management
Sep 10, 2017 by Nick , Hotel Management
Hello, Please accept our apology for managing to ever-so-slightly meet your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience. We would kindly request that you do consider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!
3 out of 5
Recommended
for Couples
by A verified traveler

Nice Hotel

Posted Sep 5, 2017
Pros: Location, price, cleanliness
Cons: some details in the room (marks on the walls etc), more time from the front desk detailing check-in and billing.
Location: Right by Times Sq. but not too crowded right in front of hotel which is a huge plus. Bryant Park is a nice spot to take a minute to chill
Overall it was a decent hotel baring in mind the price range for NYC, location within the city etc. we could hear a lot from the hallway which was only an issue when the cleaners were around. However they did a good job with the room. There were a couple of questionable marks on the walls but it felt clean. The room was small but that was understood before-hand, A/C was great and decor felt modern. The staff could have been a touch friendlier, and a touch more accommodating but apart from one they were all courteous. Overall I would stay here again
Comment from Hotel Management
Sep 6, 2017 by Edward M, Hotel Management
Hello, Thanks so much for your recent stay at Hotel Mela and for sharing your experience with the online community. While we would have loved to receive your feedback and learning about a very good and/or perfect experience, we do understand that shortfalls made your experience only average. We are very pleased that you found the cleanliness was up to your standards. Our team works very hard to make sure that our guests feel comfortable and at home during their stay. In addition, Times Square is a great area to visit because there is so much to do in addition to it being centrally located in the city. We do hope and trust that your future travel plans to NYC do include Hotel Mela so we can truly demonstrate what a great hotel this is! Thanks again and all the best!