Ratings based on 10,536 Verified Reviews

3.7 out of 5
87% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and clean

Posted Dec 12, 2017
Staff was helpful and facility was very clean and had everything we needed. However it is getting old and a bit run down
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, central to all attractions

Posted Dec 12, 2017
Pros: clean, comfortable, great staff, very close to attractions,
Cons: maybe offer tea/coffee facilities
Had an amazing time in New York. The hotel was clean and comfortable. A lovely deli next door which was great for nibbles or early morning tea/coffee (not hot drink facilities in room).
4 out of 5
Recommended
for Everyone
by A verified traveler from Rishton, lancs, uk

Great location

Posted Dec 12, 2017
Hotel st James is in a great location, with all amenities needed close by. The appearance is somewhat dated and could do with a revamp and the lifts had a old musky smell. The view from the room was dark and dingy so avoided looking. Saying that the room was clean and the staff were friendly. It was used as a base for a hectic city break and I would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Wales

Great location and good clean hotel.

Posted Dec 11, 2017
Pros: Location, location, location
Cons: Decor and tea/coffee facilities
Location: Time square, Rockerfella centre, Broadway, Radio city all 2 minutes away.
Hotel very close to time square, excellent value for money. Staff very friendly and helpful. Basic facilities but as we were only in the hotel to sleep we didn't miss them. Very clean, fresh towels everyday. Would return as location is perfect.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2017
Pros: Proximity
Cons: Needs updating
Location: Your choice near to all
In easy walking distance to - buses, metro, shops Times Square, and Rockerfella Centre.
3 out of 5
by A verified traveler from Indianapolis, IN

Wonderful location in the heart of NY

Posted Dec 11, 2017
Pros: Location, location, location.
Cons: A few amenities - like coffee or coke machine would be appreciated.
Location: It's easy walking distance to everything NY - Broadway shows, Times Square, Rockefeller Center.
The hotel was convenient, but also out of date... no machines such as coke machine, coffee maker, refrigerator, microwave, etc... Not just in the room... no machines in the entire hotel! Fortunately there are two deli's right next door. If it weren't for the deli's, this hotel would be a very difficult stay.
3 out of 5
Recommended
for Couples
by A verified traveler

old hotel fast elevators very well located in NYC

Posted Dec 10, 2017
Pros: location ; see above
Cons: nothing unless you rebuild to modernize;otherwise an old hotel in good condition
Location: radiocity was not far to walk;next-door irish pub gave us a good meal and drink;we moved hotel the next day a bit uptown to W54th st prior booking;
old hotel dated; elevators fast ;well located in NYC to tourist sites and restaurants; concierge was used effectively
3 out of 5
by A verified traveler from little rock Ark

Excellent location 2 blocks from Times Square

Posted Dec 10, 2017
Rooms tiny beds broken down sagged. Over priced for what got
3 out of 5
by A verified traveler from Hampshire

Hotel in good location for major attractions.

Posted Dec 10, 2017
Cons: Window blinds of poor quality and let light into the room at night time so room was never dark.
Location: Located behind Times Square so within easy walking distance of all major attractions.
Hotel is in great location but is jaded in appearance. Room was quite large and good sized bathroom however the heating and water system was very old and at times very noisy. With a mid day check out time it is vital that there is baggage storage on site however this is available via a paid fior locker which in itself is not a problem unless you are allocated one on the second level which requires you to hoist a case weighing 23kgs above your head. Although no eateries on site there is a very good deli next door offering a wide range of very tasty food.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Perfect location

Posted Dec 10, 2017
Hotel room was dated. Not perfect but convenient for what we needed, would stay there again.