Ratings based on 1,300 Verified Reviews

4.4 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean hotel.

Posted Dec 5, 2017
Close to plenty of activities, food, subway and entertaiment.
Comment from Hotel Management
Dec 6, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, it was our pleasure hosting you at the Residence Inn New York Manhattan/Times Square. We are glad to know you enjoyed your time with us and that our convenient location made it even better. Thanks for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Ariel Francesca, Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sarasota, FL

Posted Dec 5, 2017
Cons: Bathroom cabinets updated.
Great location. Front desk staff was exceptionally helpful and friendly. The elevators were a little slow during the breakfast hours, but the staff was able to override them and that alleviated some of the problem. The room were clean and very spacious but the bathrooms are slightly small and dated. We really enjoyed our stay and would stay again!
Comment from Hotel Management
Dec 6, 2017 by Guest Relations Manager, Hotel Management
Dear Janet, thank you for sharing your kind review of the Residence Inn New York Manhattan/Times Square. We are pleased to read our convenient location and outstanding hospitality left you with a great impression of our hotel. Your feedback is of utmost value to us as it will help us to improve. We appreciate you choosing us and look forward to welcoming you back in the future. Ariel Francesca, Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good

Posted Dec 3, 2017
Very good staff and very good breakfast. Xlean and no bed bugs or roaches
Comment from Hotel Management
Dec 4, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you for staying at the Residence Inn New York Manhattan/Times Square and for writing about your wonderful experience. We are thrilled to know you loved our hospitality and our hot breakfast buffet. We hope to welcome you back to our hotel in the near future. Ariel Francesca, Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from manhatten, NY

Birthday girlfriend weekend

Posted Nov 25, 2017
Had a great time celebrating a girlfriends birthday with 5 others. Breakfast was delicious and satisfying with a variety of food, location was perfect, and the staff were very helpful, energetic and friendly.
Comment from Hotel Management
Nov 28, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you for taking the time to review our property. It’s a pleasure knowing you chose the Residence Inn New York Manhattan/Times Square while you were here to celebrate a birthday and loved all the aspects of our property. We hope that you will visit us again the next time you are in New York City. Ariel Francesca, Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from denver, colorado

Posted Nov 20, 2017
Great location, close to all of the attractions. Friendly staff, great customer service. We came for Macy's Parade.
Comment from Hotel Management
Nov 21, 2017 by Guest Relations Manager, Hotel Management
Dear Amy, thank you for choosing the Residence Inn New York Manhattan/Times Square while you were here for Macy's Parade. It’s a pleasure knowing you loved our excellent service and our location was convenient for your needs. We hope to have the opportunity to welcome you back in the future. Ariel Francesca, Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 11, 2017
Great location, good value, front desk staff were amazing! We didn’t use the kitchen but it was nice to have.
Comment from Hotel Management
Nov 13, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you for taking the time to post this wonderful review. It’s a pleasure knowing you loved our prime location and the excellent service provided by our front desk associates. We hope to see you again soon at the Residence Inn New York Manhattan/Times Square. Ariel Francesca, Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 5, 2017
The location is really good. Room is nice. Breakfast has a lot of choice.
Comment from Hotel Management
Nov 6, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you for choosing to stay with us. It’s a pleasure knowing you loved our convenient location and your comfortable room. We hope to welcome you back soon at the Residence Inn New York Manhattan/Times Square. Ariel Francesca, Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Located in downtown area

Posted Nov 1, 2017
The hotel was fantastic. Close to Wholesome food, to Time Square, to Bryant Park and convinience store. There is also a gym and laundry area in the hotel. Having a kitchenette is one thing I like in this hotel.
Comment from Hotel Management
Nov 3, 2017 by Guest Relations Manager, Hotel Management
Dear Apple, Thank you for selecting the Residence Inn New York Manhattan/Times Square for your visit. We are thrilled to know you loved our kitchenette and our location made your stay with us an enjoyable one. We hope to welcome you back soon. Ariel Francesca, Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 25, 2017
Pros: Great breakfast and great location.
Hotel staff very professional and kind. Great breakfast.
Comment from Hotel Management
Oct 26, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, thank you very much for writing such a wonderful review of our property. We also want to thank you for mentioning our convenient location near a variety of outstanding restaurants and enjoyed our hot breakfast buffet. We appreciate your business and look forward to seeing you again at the Residence Inn New York Manhattan/Times Square. Ariel Francesca, Guest Relations Manager
3 out of 5
Recommended
for Couples
by A verified traveler from canada

Nice room for two

Posted Oct 25, 2017
We stayed in a room on the 14th floor, nice view. Was hoping for Empire State but city view ok too. King bed very good but the sofa bed was very uncomfortable, poor mattress. Bathroom clean, few toiletries though and water pressure quite poor. Staff very good . Continental breakfast average. Good location and handy for most things.
Comment from Hotel Management
Oct 25, 2017 by Guest Relations Manager, Hotel Management
Dear Gramma J, Thank you for choosing our hotel for your accommodation needs. We appreciate you taking the time to review our hotel. Although you noted several areas where you were satisfied with your stay, we're disappointed that we failed to meet 100% of your expectations. We take your concerns seriously and will make necessary changes based on your feedback. Our goal is to deliver outstanding service to every guest at every opportunity. We hope that you will come back soon and let us prove it to you. Ariel Francesca Guest Relations Manager