Ratings based on 4,924 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

convenient l Times Square location

Posted Dec 13, 2017
Pros: Staff. Clean. Good breakfasts. spacious room with kitchenette). Quiet lifts. Welcome/social buffet Areas to relax. Free computer and printer use
Cons: Readiness of booked room for check in time.
Location: Times Square: Rockefeller centre, Bryant Park, Xmas lights, shops, restaurant, theatres. Port Authority bus terminal. Good airport links Ferry near
Unable to check in as room not ready by 4pm check in time- had to leave luggage and go into city. Vibrant city, so much to do. Overall hotel managed the small ground floor spaces efficiently, with plenty of staff. Welcoming hotel with lots of added small bonuses.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico city

Biggest room in NY

Posted Dec 12, 2017
Great staff amazing location family size rooms, most important everything clean Nice breakfast The only issue was the elevator, 3 elevators serving 32 floors. Took forever to get them. Up to 20 minutes in the morning Overall great stay
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

good hotel very central

Posted Dec 12, 2017
Pros: Location
Cons: Better sheets on bed and better breakfast
Location: Times Square, Macy's, Madison Square Garden are all near. Penn Station and Bus Depot are also near if you want to travel outside of Manhattan.
Hotel is in a good location and the staff were all very helpful. Room was a decent size and well cleaned. I found the sheets a little scratchy. Breakfast was not brilliant but there are plenty of options near by.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fairfax VA

Centrally located/ No view

Posted Dec 11, 2017
Pros: Overall comfortable/ kitchenette in room was useful for reheating meal left overs !
Cons: Daily room service was lacking and missed 2 out of 4 of our days
Location: Good proximity to Times Square though not actually IN Times square, walkable 2-3 blocks to center of TS. Plenty to do see and eat
Holiday shopping and window sightseeing. Big Bus Tours were great and close to hotel.
1 out of 5
by A verified traveler

Posted Dec 11, 2017
Very upset since I paid for a King bed and when I arrived they gave me two full size beds.
3 out of 5
by A verified traveler from Seattle

Near to Greyhound bus station

Posted Dec 10, 2017
Pros: Not much really
Cons: See above comments
Location: Not too far from Times Square but very convenient for the bus station
This hotel is set amongst a cluster of other hotels but if you are walking from to Times Square you have to pass by a rather dubious area to get to it. The three problems I had with this hotel were: 1) the WiFi signal was very weak and virtually useless; 2) the 3 elevators are unable to keep up with demand - expect to wait a long time at breakfast time.; 3) the room heater is noisy and does not really work, moving from too hot to too cold without any adjustment of the controls. Overall, this is not Up to 4 star status but the prices are!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Week in NY

Posted Dec 9, 2017
Very good location. Far enough away from the very centre of Times Square yet easy to walk from to get to all the things the wanted to do
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2017
Great Stay in New York. Close to everything and very walkable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 7, 2017
Good hotel, nice rooms, good location near times square
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Posted Dec 6, 2017
It was a comfortable stay in a good location in manhattan. The windows are not sound isolated so if you are sensitive you will be bothered. The room is clean. Good bed, NO bedbugs!