Front of property

Reviews of The Peninsula New York

5 out of 5
The Peninsula New York
700 Fifth Avenue at 55th street, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 801 out of 1004 reviews" "
Rating 8 - Good. 130 out of 1004 reviews" "
Rating 6 - Okay. 44 out of 1004 reviews" "
Rating 4 - Poor. 15 out of 1004 reviews" "
Rating 2 - Terrible. 14 out of 1004 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tyrone

Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Brandon

Stayed 2 nights in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Katherine

Stayed 2 nights in Feb 2024

8/10 Good

Yang

Stayed 1 night in Jan 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Grigor

Liked: Cleanliness, staff & service
Property needs lots of upgrades.
Stayed 5 nights in Dec 2023

10/10 Excellent

Thomas, London

Stayed 1 night in Jan 2024

6/10 Okay

Delyte

Stayed 2 nights in Dec 2023

4/10 Poor

OBAID

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old property needs a renovation
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 18, 2023
Dear OBAID, We are delighted to announce that the hotel will undergo a full refurbishment of our guestrooms, Lobby and roof-top bar in 2024. Thank you for expressing your interest in our hotel and for providing your feedback on Expedia.

2/10 Terrible

Ardavan

Stayed 4 nights in Dec 2023

10/10 Excellent

CHRISTINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The stay was exceptional. Just above and beyond. They were amazing. The hotel is beautiful, and we had a wonderful experience with room service. It’s fast! The rooms are beautiful but need a few updates. There are no charging ports by the bed, and the plugs by the bed didn’t work for our chargers for some reason. We had to charge them at the desk area. Although lovely and clean, the rooms need a little tech update to compete with other 5 star hotels in the area.

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and the amazing staff
Stayed 2 nights in Nov 2023

8/10 Good

Emilie, San Francisco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't as great as I had remembered a year ago. Pro side: great location and some great staff including the bellmen. Cons: Rooms a little small. Staff was hit or miss. Room service screwed up the same order twice. Rooms are getting a bit dated. Didn't have the candy bar this time which my kids loved.
Stayed 2 nights in Nov 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in NYC
Absolutely the best in service and accommodations in NYC. All around great personalized service from Concierge to front desk to food & beverage! My wife and I celebrated our anniversary for a couple days and the The Peninsula delivered in a big way!
Stayed 2 nights in Oct 2023

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay for my birthday! The hotel went above and beyond to make me feel extra special. Wonderful staff, great location and a beautiful room! Our new NYC home away from home!
Stayed 1 night in Sep 2023

10/10 Excellent

Subash

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Peninsula NYC is truly Outstanding! The central 5th Ave location is perfect for easy access walking to shops, parks, restaurants, theatres etc. The hotel is a wonderful example of how to receive an absolutely perfect personalized service whilst staying in true 5* luxury surroundings. Amenities, services, pool and Spa are incredible. The concierge and Guest Relations are the best that I have ever experienced in NYC; the most wonderful, special and luxurious place to stay in NYC!
Stayed 3 nights in Aug 2023

8/10 Good

walter

Business traveler
Liked: Amenities
Noisy Room was nice Did not like stairs at entrance No coffee in lobby
Stayed 2 nights in Aug 2023

6/10 Okay

ILHAM

Stayed 7 nights in Aug 2023

10/10 Excellent

Faustino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in process was quick and easy. Front desk staff were very responsive and helpful. The one interesting part of our stay was the accessibility of the hotel staff to the rooms. There were times where they tried to enter the room at inconvenient times. We did not have a Do not disturb sign for the room so I think that was the problem. Otherwise, we had a great time and stay.
Stayed 1 night in Aug 2023

10/10 Excellent

jon

Stayed 1 night in Jul 2023

10/10 Excellent

Seyed Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The good: concierge staff were better than good, they were stellar; the reception staff and cleaners were lovely. The less than good was being greeted at the hotel entrance on arrival by a staff member who watched me man-handle 2 suitcases up the stairs without any offer of help; the roof bar was closed on Sunday and Monday and was much too small for demand. The restaurant was not open for dinner. All in all, I don't plan to return as there is just too much choice in NYC.
Stayed 5 nights in Jul 2023

10/10 Excellent

Erich

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel Staff amazing Rooftop bar awesome but music way too loud and couldn’t even hear during a conversation Please realize it’s not hip it’s just loud and didn’t go back up because of that
Stayed 4 nights in Jul 2023

10/10 Excellent

Thomas Muir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is excellent, the area around is severely compromised by new build construction.
Stayed 3 nights in Jun 2023

6/10 Okay

SERAP

Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
I was expecting too much but i am so disappointed
Stayed 6 nights in May 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Raquel

Stayed 4 nights in May 2023

10/10 Excellent

Branko

Liked: Cleanliness, staff & service, room comfort
Great place to stay
Stayed 3 nights in Jun 2023

10/10 Excellent

millie

Liked: Cleanliness, staff & service, property conditions & facilities
The lobby was small located up a flight of stairs
Stayed 1 night in May 2023

10/10 Excellent

Carol, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great about my stay, the staff is extremely nice and helpful. It's a quiet hotel and very accesible location. Charlie the concierge, gave us great dining recommendations. Would come back anytime!
Stayed 1 night in May 2023

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Gladys

Stayed 2 nights in May 2023

10/10 Excellent

Blake, San Luis Obispo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Peninsula is everything you'd expect from a five star hotel, but more. The service was next level. My wife left something incredibly important to her health in the refrigerator. We realized it when we're at the Newark Airport. I contacted the hotel and the night manager actually drove to Newark airport with the package before our plane took off. Next level service doesn't say enough. Thank you Charlie!
Stayed 4 nights in May 2023

8/10 Good

Stephen, burlington

Liked: Cleanliness, staff & service, amenities
I liked the pool, sauna and steam. I would have enjoyed a jacuzzi.
Stayed 1 night in Apr 2023

10/10 Excellent

Wang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel as always
Stayed 3 nights in Apr 2023

10/10 Excellent

Ola

Stayed 3 nights in Apr 2023

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peninsula hotels continue to offer the cleanest places with the absolute best customer service.
Stayed 2 nights in Apr 2023

10/10 Excellent

BASIL, New Haven

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay at, the service was unreliable.
Stayed 2 nights in Apr 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Bernard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property; some stairs at the entry.
Stayed 3 nights in Mar 2023

10/10 Excellent

Tina M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Leonardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very beautiful and cozy hotel in a noble area and New York I really liked
Stayed 3 nights in Mar 2023

10/10 Excellent

Cary Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great way to experience New York
Staying at the Peninsula is a serious splurge for us, but as infrequent visitors to New York, one that we happily indulge in. Walking out the dor of the Peninsula, we feel totally part of the city. Everything thing is within few blocks, from shopping and restaurants to Central Park, and for the things that aren’t close, the subways are a block away for those of us not in the black car cohort. For us, fine hotels are defined by their staff, and the Peninsula is an archetype great service. It’s not a small hotel, but the staff seems to always know who you are, and they irl to anticipate and fill your needs. They work hard to improve your experience.
Stayed 3 nights in Mar 2023

8/10 Good

Masoud Saeedi

Liked: Staff & service, amenities, property conditions & facilities
Staff very helpful
Stayed 3 nights in Mar 2023

10/10 Excellent

James

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything was great. I feel like I got exactly my money’s worth and the levels of service I expected.
Stayed 1 night in Mar 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2023

8/10 Good

Marian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property and 5-star service make a stay at this hotel an experience worth repeating.
Stayed 3 nights in Feb 2023