Ratings based on 1,055 Verified Reviews

4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Bradford. England

Perfect stay

Posted Aug 21, 2017
Having Visited many hotels across the world I can honestly say this was the best I I have experienced. Very helpful and very friendly staff. Great location . Superb roof top bar . Definitely a 5 star stay!!
Comment from Hotel Management
Aug 22, 2017 by General Manager, Hotel Management
Dear Paul, As a Jetsetter, we appreciate your compliments of our hotel and your stay. Thank you for reviewing your experience on Expedia. Kind regards, Jonathan H. Crook General Manager
4 out of 5
by A verified traveler from MTL

amazing Hotel and staff , rooms needs a facelift ,

Posted Aug 21, 2017
Pros: the staff was amazing
Cons: terrible view all we could see was a brick wall
Location: Best location in NY
Great Hotel well located amazing staff ,i must say that we were very disappointed as we were facing an old brick wall could not see outside or the weather very dark! wall paper chipping needs a fresh coat of paint .
Comment from Hotel Management
Aug 22, 2017 by General Manager, Hotel Management
Dear John, We value your patronage and appreciate your feedback regarding your experience at The Peninsula New York. While this visit was not as seamless as it should have been, we do recommend you return to experience our Deluxe and Grand Luxe room which offer city views of Fifth Avenue or 55th Street. Best regards, Jonathan H. Crook General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from sikeston, MO

Accessible for getting around NY Little pricey

Posted Aug 19, 2017
Good enjoyed the stay Nothing exceptional just a hotel First trip sightseeing most of the time
Comment from Hotel Management
Aug 22, 2017 by General Manager, Hotel Management
Dear guest, We hope you enjoyed your visit to New York and to The Peninsula. We look forward to your next visit in the not-so-distant future. Best regards, Jonathan H. Crook General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City, Utah

Nice, classy hotel close to Central Park

Posted Aug 17, 2017
Very clean, very accommodating hotel. We arrived early from a red-eye flight, and they not only got us a room early but also upgraded since our room wasn't available right away. Nice, convenient location to a lots of good places to eat as well as popular attractions like Central Park, Times Square, Rockefeller Center, and Broadway. The staff were extremely kind and helpful. The Concierge desk helped us numerous times with directions, last-minute needs, and recommendations. The front desk lady not only helped us with our room (as mentioned above), but walked us up to our room and later gave us teddy bears for each of our kids back home. The room was very clean, beautiful, and comfortable; and it had a beautiful view out along 5th avenue. I would definitely stay here again if we get the chance to come to New York again!
Comment from Hotel Management
Aug 17, 2017 by General Manager, Hotel Management
Dear Jonathan, Thank you for taking the time to share your recent experience at The Peninsula New York. It is a real pleasure to read such a delightful comment. We sincerely appreciate your feedback regarding the helpful staff and the overall property as we are continuously looking for ways to enhance our guests’ experience. Be assured your kind remarks have been passed on to the staff. We are looking forward to welcoming you back very soon. Kind regards, Jonathan H. Crook General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding

Posted Aug 15, 2017
Wonderful hotel, amazing staff. A truly enchanting experience.
Comment from Hotel Management
Aug 17, 2017 by General Manager , Hotel Management
Dear Guest, It was a pleasure having you as our guest at The Peninsula New York. Please come back soon. Best regards, Jonathan H. Crook General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 13, 2017
Loved it! Very well located , excellent service, deserves all the stars
Comment from Hotel Management
Aug 14, 2017 by General Manager , Hotel Management
Dear Guest, We are happy to have you stay at The Peninsula New York and thank you for taking the time to express your pleasure with our hotel and services. Kind regards, Jonathan H. Crook General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, Il

Great place to be pampered!

Posted Aug 11, 2017
The entire staff is extremely helpful. The cleaning staff is so thoughtful. When they came to turn down the room for the night & noticed my necklace on the nightstand they provided a jewelry box. The little extra touches that is provided here make this place one of my favorites
Comment from Hotel Management
Aug 11, 2017 by General Manager, Hotel Management
Dear Janet, Thank you for reviewing your experience at The Peninsula New York on Expedia. It is the little extra touches that stays in the memories of our valued guests. We are happy that you noticed and that your expectations were surpassed. Best regards, Jonathan H. Crook General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Top Quality in all respects, but expensive

Posted Aug 8, 2017
Pros: The staff does everything it can at all levels to make sure everything is as close to perfect as possible.
Cons: Size of rooms are small
This hotel does everything it can to make a guest as comfortable as possible. All the little things you never even think of like new fresh clothes for cleaning your glasses every day. It also has a lovely Pool and Spa so if it is raining you have something to do with the kids. The only downsides are it is very expensive, the rooms are rather small (even junior suites) and the toilet paper is really cheap (that I simply could not understand). Oh, even though the hotel is a bit upper crusty with a lot of old people, they were still very friendly to kids which was nice.
Comment from Hotel Management
Aug 8, 2017 by General Manager, Hotel Management
Dear John, Thank you for the review that you have shared on Expedia with regards to your recent visit to The Peninsula New York and for acknowledging the positive elements of your visit. We have taken into account your other comments and we will address them accordingly. We do hope we will be able to welcome you back to The Peninsula New York. Best regards, Jonathan H. Crook General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Posted Aug 4, 2017
Fantastic staff and accommodations. Very helpful and attentive.
Comment from Hotel Management
Aug 7, 2017 by General Manager, Hotel Management
Dear Dee, Thank you for taking the time to review your experience on Expedia. We hope you will have the opportunity to stay at The Peninsula New York again and to experience our warm, friendly and helpful staff. Best regards, Jonathan H. Crook General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Moved out of room by accident

Posted Aug 4, 2017
Pros: Location
Location: The Museum of Modern Art is right next to the hotel. It is also close to shopping, Central Park and Times Square.
Earlier, I commented that I was moved out of my room without my knowledge and I was confused at the reason. The general manager, called me personally to apologize and to explain that it was an unfortunate mistake. He has rectified the situation, and expressed regret for my experience. I am very impressed at how the hotel handled this mistake. The Peninsula Hotel is a beautiful hotel in an amazing location in New York City.
Comment from Hotel Management
Aug 7, 2017 by General Manager, Hotel Management
Dear Cheryl, It was a pleasure speaking with you last week and for allowing The Peninsula New York to restore your faith in our services. Best regards, Jonathan H. Crook General Manager