View from room

Reviews of The Shoreham Hotel

4 out of 5
The Shoreham Hotel
33 West 55th Street, New York, NY

Reviews

7.8

Good

Rating 10 - Excellent. 360 out of 1013 reviews" "
Rating 8 - Good. 337 out of 1013 reviews" "
Rating 6 - Okay. 154 out of 1013 reviews" "
Rating 4 - Poor. 98 out of 1013 reviews" "
Rating 2 - Terrible. 64 out of 1013 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

walter

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Shoreham Management on Mar 27, 2024
Thank you for such a wonderful score!. Delighted to see that your stay went well and we will look forward to hosting you again in the near future. :)

8/10 Good

Eileen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for visiting the major sights in Manhattan. It was very clean and the bed and linens were nice. The staff were friendly and helpful .The room was spacious but spartan. The bathroom sink is miniscule. There was no on-site restaurant for breakfast but several very close by. I would definitely stay there again.
Stayed 5 nights in Mar 2024
Response from Shoreham Management on Mar 27, 2024
Thank you for your wonderful review. Delighted to see that you had enjoyed your stay with us and we will look forward to hosting you again in the near future.

8/10 Good

Meade

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Mar 2024
Response from Shoreham Management on Mar 22, 2024
Thank you for a great score!. Delighted to see that you stay went well and we will look forward to hosting you again in the near future. :)

8/10 Good

michael, Richmond Hill

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but excellent location
Stayed 3 nights in Mar 2024
Response from Shoreham Management on Mar 19, 2024
Thank you for taking your time out for this review. Delighted to see that your stay went well and we will look forward to hosting you again in the near future.

8/10 Good

Nancy Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shoreham Management on Mar 19, 2024
Thank you for taking your time out for this review. Delighted to see that your stay went well and we will look forward to hosting you again in the near future.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very good return stay in the hotel.
Stayed 3 nights in Mar 2024
Response from Shoreham Management on Mar 8, 2024
Delighted to see that you enjoyed your stay with us. We will look forward to having you again in the near future.

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so pleasantly surprised by this little boutique hotel! It gives a very European feel from the lobby to the rooms. It’s conveniently located near shopping, dining, Central Park, and only a short walk to Times Square/Broadway. Our room was clean and very cozy. We lucked out finding Shoreham Hotel!
Stayed 3 nights in Feb 2024
Response from Shoreham Management on Mar 6, 2024
Thank you for a perfect score!. Delighted to see that your stay was great. We will look forward to having you again in the near future.

10/10 Excellent

Milko

Perfect
Stayed 2 nights in Feb 2024
Response from Shoreham Management on Mar 2, 2024
Thank you for a perfect score!. Delighted to see you enjoyed your stay with us and we will look forward to seeing you again in the future.

8/10 Good

Texu

Stayed 1 night in Feb 2024
Response from Shoreham Management on Feb 29, 2024
Thank you for taking your time out to score us. Delighted to see that you enjoyed your stay with us and we will look forward to having you in the near future.

10/10 Excellent

Razmik

Stayed 9 nights in Feb 2024
Response from Shoreham Management on Mar 20, 2024
Thank you for a perfect score!. Delighted to see that your stay went well and we will look forward to hosting you again in the near future.

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suited my need for a stay overnight midtwon in NYC perfectly
Stayed 1 night in Feb 2024
Response from Shoreham Management on Feb 29, 2024
Thank you for taking your time out to score us. Delighted to see that you enjoyed your stay with us and we will look forward to having you in the near future.

4/10 Poor

David

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Arrived at 2 am. Heat was not working the first night. Complained to the front desk first thing in the morning. They had a maintenance person come over who said we should’ve set the fan to on instead of auto (it was still set to heat so it did not make sense but we followed his advice) Left for the day without changing the setting and came back late at night to a cold room. Froze for two nights.
Stayed 2 nights in Feb 2024
Response from Shoreham Management on Feb 29, 2024
Disappointed to see that your stay was not as comfortable as we wanted. We do hope that you will give us another chance in the future so we can leave you with a much more positive experience.

10/10 Excellent

Ayodeji

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minimalist hotel no cups or coffee or fridge or microwave but clean and decent
Stayed 1 night in Feb 2024
Response from Shoreham Management on Feb 29, 2024
Thank you for taking your time out to score us. Delighted to see that you enjoyed your stay with us and we will look forward to having you in the near future.

10/10 Excellent

John Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Great central mini boutique hotel
Stayed 2 nights in Nov 2023
Response from Shoreham Management on Feb 29, 2024
Thank you for taking your time out to score us. Delighted to see that you enjoyed your stay with us and we will look forward to having you in the near future.

2/10 Terrible

Sharon

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shoreham Management on Feb 29, 2024
Disappointed to see that your stay was not as comfortable as we wanted. We do hope that you will give us another chance in the future so we can leave you with a much more positive experience.

8/10 Good

MARY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small, clean, affordable, no view.
Stayed 1 night in Jan 2024
Response from Shoreham Management on Feb 3, 2024
Thank you for taking your time out for this review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again soon.

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at The Shoreham twice. The location in Midtown is very convenient. There are goid restaurants on the street and nearby.
Stayed 1 night in Jan 2024
Response from Shoreham Management on Feb 3, 2024
Thank you for taking your time out for this review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again soon.

6/10 Okay

Teresa

Stayed 2 nights in Jan 2024
Response from Shoreham Management on Feb 16, 2024
Thank you for your feedback. We do hope to see you again in the near future.

8/10 Good

Antoinette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a no frill hotel. Comfortable room walkable to many sight’s restaurants etc.
Stayed 1 night in Jan 2024
Response from Shoreham Management on Jan 19, 2024
Thank you for taking your time out for this review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again in the near future.

8/10 Good

Georgia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 7 nights in Jan 2024
Response from Shoreham Management on Jan 19, 2024
Thank you for taking your time out for this review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again in the near future.

8/10 Good

heather

Stayed 3 nights in Jan 2024
Response from Shoreham Management on Feb 8, 2024
Thank you for your positive feedback. Delighted to see that you had enjoyed your stay with us and we will look forward to seeing you again soon.

8/10 Good

Valerie

Traveled with partner
Great staff! Very helpful no matter what time of day we asked for assistance. Our room was a nice size and quiet. Rooms need a refresh but lobby and restaurant were beautiful. Great snack selection and fresh coffee available each morning.
Stayed 4 nights in Jan 2024
Response from Shoreham Management on Jan 19, 2024
Thank you for taking your time out for this review. Delighted to see that you enjoyed your stay with us and we will look forward to hosting you again in the near future.

10/10 Excellent

GAIL

Stayed 2 nights in Jan 2024
Response from Shoreham Management on Feb 8, 2024
Thank you for your positive feedback. Delighted to see that you had enjoyed your stay with us and we will look forward to seeing you again soon.

6/10 Okay

Timothy Charles

Stayed 2 nights in Jan 2024
Response from Shoreham Management on Feb 8, 2024
Thank you for your positive feedback. Delighted to see that you had enjoyed your stay with us and we will look forward to seeing you again soon.

6/10 Okay

Lisa

Stayed 3 nights in Dec 2023
Response from Shoreham Management on Jan 9, 2024
Disappointed to see that your stay did not go as planned. We would love to have the opportunity to turn things around should you give us another chance in the near future.

2/10 Terrible

jeffrey

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Shoreham Management on Jan 9, 2024
Disappointed to see that your stay did not go as planned. We would love to have the opportunity to turn things around should you give us another chance in the near future.

2/10 Terrible

Olivia

Traveled with family
Disliked: Staff & service, amenities
Customer service is terrible. The hotel messed up on my payment situation - inaccurate card number charged and missing security deposit credit on to my correct payment account. It's been over two weeks that I am dealing with this situation with no clear direct on getting me connect to the right person/resource to resolve this issue.
Response from Shoreham Management on Jan 9, 2024
Thank you for reaching out to us. We do apologize that you had come across this issue. Was this resolved or are you still experiencing the same issue. Please do let us know. Many Thanks!

8/10 Good

Jorge

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Shoreham Management on Jan 9, 2024
Delighted to see that your stay went well. We will look forward to hosting you again for another memorable stay with us.

8/10 Good

Ronald

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Shoreham Management on Dec 27, 2023
Thank you for your review. Delighted to see that your stay went well and we will look forward to hosting you again soon.

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like the comfort of home
The staff was superb! Extremely welcoming and helpful, from the front desk with Marissa to the belman helping with luggage and my coffee barista who would make me a fresh pot of coffee that I liked. Absolutely enjoyed my stay due to their superior care and friendliness. Highly recommend.
Stayed 3 nights in Dec 2023
Response from Shoreham Management on Dec 27, 2023
Thank you for your review. Delighted to see that your stay went well and we will look forward to hosting you again soon.

8/10 Good

LINDA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient location reasonably priced. basic small rooms but that was ok, it was all we needed. Clean, nice staff and service. Would stay again.
Stayed 2 nights in Dec 2023
Response from Shoreham Management on Dec 27, 2023
Thank you for your review. Delighted to see that your stay went well and we will look forward to hosting you again soon.

10/10 Excellent

Dr. Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is superb. Easy access to 5th ave and central Park.
Stayed 1 night in Dec 2023
Response from Shoreham Management on Dec 27, 2023
Thank you for your review. Delighted to see that your stay went well and we will look forward to hosting you again soon.

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and great location! Room and view nothing to write home about but fine for two nights!
Stayed 2 nights in Dec 2023
Response from Shoreham Management on Dec 27, 2023
Thank you for your review. Delighted to see that your stay went well and we will look forward to hosting you again soon.

10/10 Excellent

Langston

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Shoreham Management on Dec 27, 2023
Thank you for your review. Delighted to see that your stay went well and we will look forward to hosting you again soon.

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Shoreham Management on Dec 27, 2023
Thank you for your review. Delighted to see that your stay went well and we will look forward to hosting you again soon.

8/10 Good

Neal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location great. nice rooms. clean. good service. great shower
Stayed 2 nights in Dec 2023
Response from Shoreham Management on Dec 27, 2023
Thank you for your review. Delighted to see that your stay went well and we will look forward to hosting you again soon.

2/10 Terrible

Mauro, Nassau

Disliked: Cleanliness, staff & service, property conditions & facilities
We are still waiting the Manager reply about the reimbursement of the hotel fees some nights due to the fact that we had no hot water the entire stay. Details available
Stayed 9 nights in Dec 2023
Response from Shoreham Management on Dec 27, 2023
Thank you for reaching out to us. Please contact the hotel to have this looked in to as we would love to have this resolved as soon as possible.

8/10 Good

Abby

Stayed 2 nights in Dec 2023
Response from Shoreham Management on Jan 9, 2024
Delighted to see that your stay went well. We will look forward to hosting you again for another memorable stay with us.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My hotel of choice!
2nd time here. Clean room, convenient location and helpful and friendly staff.
Stayed 2 nights in Dec 2023
Response from Shoreham Management on Dec 27, 2023
Thank you for your review. Delighted to see that your stay went well and we will look forward to hosting you again soon.

8/10 Good

samuel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I have disturbances at 2 am with next door room talking loudly and slamming door
Stayed 1 night in Dec 2023
Response from Shoreham Management on Dec 18, 2023
Thank you for your feedback. Our security team does floor rounds every hour and take immediate action to avoid any Guest disturbance. We will be sure to discuss this during our daily meeting and thank you for staying with us.

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shoreham is in a good location - between 5th and 6th Avenues. Perfect for checking out the glitter on 5th for Christmas. Nice restaurant on-site and other good looking ones nearby. The bellman was particularly helpful to us - taking care of our luggage (we arrived way too early) and grabbing a cab.
Stayed 1 night in Dec 2023
Response from Shoreham Management on Dec 18, 2023
Thank you very much for you score. Delighted to see that your stay went well and we will look forward to hosting you again in the near future.

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stained towels, even the replacement “fresh” ones. Dirty bathrooms in the room. Out dated and a filthy feeling. Staff was mediocre at best. Like they were there to answer a phone and do nothing more. Restaurant was not very appetizing, maybe why they were empty half the time.
Stayed 4 nights in Dec 2023
Response from Shoreham Management on Dec 18, 2023
Thank you for your feedback. Disappointed to see that stay did not go as we planned. We do hope that you will give us another chance in the future as we would love to welcome you back with a much more positive approach.

6/10 Okay

Keiko

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Shoreham Management on Dec 18, 2023
Thank you for your feedback. Disappointed to see that stay did not go as we planned. We do hope that you will give us another chance in the future as we would love to welcome you back with a much more positive approach.

6/10 Okay

Carlos

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Stayed 4 nights in Dec 2023
Response from Shoreham Management on Dec 18, 2023
Thank you for your feedback. Disappointed to see that stay did not go as we planned. We do hope that you will give us another chance in the future as we would love to welcome you back with a much more positive approach.

10/10 Excellent

Chuck

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great
Stayed 1 night in Dec 2023
Response from Shoreham Management on Dec 18, 2023
Thank you very much for you score. Delighted to see that your stay went well and we will look forward to hosting you again in the near future.

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from Shoreham Management on Dec 18, 2023
Thank you very much for you score. Delighted to see that your stay went well and we will look forward to hosting you again in the near future.

10/10 Excellent

james, Dover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always felt comfortable at the Shoreham hotel
Stayed 3 nights in Dec 2023
Response from Shoreham Management on Dec 15, 2023
So lovely to hear you enjoyed your stay with us. We will share this comment with the team and will look forward to hosting you again in the near future. :)

4/10 Poor

Bailey

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Shoreham Management on Dec 18, 2023
Thank you for your feedback. Disappointed to see that stay did not go as we planned. We do hope that you will give us another chance in the future as we would love to welcome you back with a much more positive approach.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay. Hotel is a shadow of its former quality. Looked like they were getting ready to sell it at a bargain basement rate and the staff was downright rude
Stayed 1 night in Nov 2023
Response from Shoreham Management on Dec 15, 2023
Disappointed to see that you did not enjoy your stay with us. We do hope you will give us another chance in the near future as we would love to welcome you back with a much more positive approach.

10/10 Excellent

Gwenhwyfar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable stay
Very comfortable Quiet clean room Great location Friendly service
Stayed 2 nights in Dec 2023
Response from Shoreham Management on Dec 15, 2023
So lovely to hear you enjoyed your stay with us. We will share this comment with the team and will look forward to hosting you again in the near future. :)