Ratings based on 313 Verified Reviews

3.5 out of 5
69% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

great amenities

Posted Aug 18, 2017
nice to have appliances in the room. saves you money because you can purchase food and make it yourself.
Comment from Hotel Management
Aug 19, 2017 by General Manager, Hotel Management
Thank you for sharing your kind review of Extended Stay America. We are happy you enjoyed your stay and that our fully-equipped kitchen was perfect for your needs. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
3 out of 5
by A verified traveler from Washington

Convenient, but not worth another visit

Posted Aug 7, 2017
Pros: Location
Cons: Bedroom arrangement, more staff at the counter.
Location: Lots to do nearby - the location is a plus.
This place is OK, but only OK. The bed is too close to the wall for the second person to be able to get out easily. One morning at 8:00 a.m. during our three-night stay there was nothing on the "Coffee to Go" counter - no coffee, no hot water, no breakfast snacks, and no counter person to ask when there might be some. There is almost no lobby, so the place is not at all inviting when you enter.
Comment from Hotel Management
Aug 8, 2017 by General Manager, Hotel Management
Polly, thank you for staying with us. We are glad you liked our location and had an overall pleasant experience here. However, we are sorry for the inconvenience you experienced with our breakfast service. I will share your feedback with my team to ensure this does not happen again. We hope to have the opportunity to serve you better in the future. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Would stay there again

Posted Jul 18, 2017
We were in town visiting family so we didn't get back to hotel until about 10pm. It was disappointing that there were no extra pillows, linens, or blankets available for the sofabed. No one was at the front office to assist. Easy check out at the front in the early morning.
Comment from Hotel Management
Jul 20, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Milwaukee - Brookfield. We are happy to know your overall visit was a pleasant one and that you liked our check-in, check-out policy. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from west palm beach.

Posted Jul 11, 2017
Close to I-94, lots of shopping and eating. Had a couple of minor problems and staff took care of them.
Comment from Hotel Management
Jul 12, 2017 by General Manager, Hotel Management
Larry, we are delighted you chose to stay at Extended Stay America - Milwaukee – Brookfield. It’s our pleasure knowing you loved our service and the location being so close to many points of interest in our area. We hope to see you again soon. Sincerely, General Manager
2 out of 5
by A verified traveler from indianapolis indiana

Raggedy but nice for price!

Posted Jul 7, 2017
The room smelled, it was a little dirty. Bed was hard, toilet kept running but overall it was an ok experience the police in the area will pick with you, make sure you don't have tents on your vehicle they will find the littlest things to ticket you for
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
Thank you for sharing your review. We are sorry for the cleanliness and maintenance issues you had with your room and the inconvenience they caused. Your comments have been discussed with the team, and we are reviewing our procedures now so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, General Manager
3 out of 5
by A verified traveler from Iowa

Not what I was expecting

Posted Jul 6, 2017
I suppose this type of property is ok if you are there really long term. However, they supply you with one days worth of linens, don't give you fresh unless you bring the dirty to the front desk to exchange. Humiliating. No coffee pot, or even a spoon in the kitchenette. You have to ask for kitchen supplies at the front desk. You have to take out your own garbage-no big deal, except they don't give you garbage bags. PLUS, no one emptied the garbage outside.
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
Thank you for sharing your experience with us. We are sorry to read our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. Please also know that the dishes for use in the guest suite are kept at the front desk to ensure cleanliness, and we truly regret any inconvenience caused due to this. We hope you will give us the opportunity to host you again on your next visit to our area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2017
Nice place to stay. Reasonable rate BBQ grill nice touch
Comment from Hotel Management
May 30, 2017 by General Manager , Hotel Management
Thanks for the wonderful review. We are delighted to all went great during your stay and that you were impressed with all our offerings. It was a pleasure having you as our guest at Extended Stay America - Milwaukee - Brookfield, and we look forward to welcoming you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 24, 2017
Good hotel but need clean room little better. Make sure thing work inside room
Comment from Hotel Management
May 25, 2017 by General Manager , Hotel Management
Thank you for choosing to stay at Extended Stay America - Milwaukee - Brookfield and for sharing your review. We are glad to know you liked our hotel and that your visit with us was comfortable. We appreciate your observation and have shared your comments with my team members. We hope to have the opportunity to welcome you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Nice Hotel for the money. Great location.

Posted May 18, 2017
Pros: A value for what I paid. Convenient to everything. I had no problem with Expedia check-in. Great coffee station with muffins and granola bars.
Cons: Tub/Shower will be in need of updating shortly. Noise from other bathroom fans came through my fan in bathroom but closing bathroom door solved this.
Location: Food, Malls, Theater's, entertainment all very close. Convenient to everything.
My overall experience was very positive. The hotel is in an upscale area in Brookfield that is convenient to absolutely everything. The room was very nice in my opinion for the money. The room had a king size bed, kitchen space (which I only used the fridge), a nice deck, and nice sitting area. The TV was on a swivel so I could watch from the couch or from the bed. The flooring appeared recently remodeled. The bathroom was nice, but the tub was starting to show some wear and it drained very slowly (I did report this to the front desk as I checked out). Since this was an extended stay, they did not have vending machines but they had a locked snack area. No diet soda though (all regular) so that could be improved. No real snacks either. I think if they had a better selection that more people would buy, but again, it is an extended stay and they are assuming you will be bringing your own snacks, etc. My room was clean, the heater/AC worked perfectly, it was well lit, and there were plenty of towels and a nice area to hang my clothes. It was also pretty quiet despite being off of a very busy street (but convenient to everything). If you are looking for a convenient place to stay on a budget, then I think this hotel is a value.
Comment from Hotel Management
May 20, 2017 by General Manager, Hotel Management
Chris, thank you so much for confirming to others that what a great choice Extended Stay America - Milwaukee - Brookfield is! We are glad to know you not only enjoyed your well-appointed room and our convenient location but also found us to be a good value. We appreciate your observations and have taken a note of it as we plan any future changes. It was our pleasure hosting you, and we hope to be your hotel of choice every time you visit our area. Sincerely, General Manager
3 out of 5
by A verified traveler

Plain Jane kind of hotel

Posted May 17, 2017
Pros: comfortable
Cons: refund policy and could use even a small gym
The hotel was fine - nothing fancy - no pool, gym, restaurant, bar, etc. I was disappointed when I booked a 5 night stay and then due to my work, I was able to leave a day early and both the hotel and expedia denied refunding the 5th night. Will definitely make me question whether to book thru expedia next time.
Comment from Hotel Management
May 19, 2017 by General Manager, Hotel Management
Thank you for taking the time to review your stay. We are glad your overall experience was enjoyable, but we apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff. We hope you give us another chance to serve you better in the future. Sincerely, General Manager