Ratings based on 347 Verified Reviews

3.5 out of 5
69% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Brookfield

Nice clean Hotel with friendly staff.

Posted Nov 20, 2017
Pros: Staff was nice, rooms were clean and bed was comfortable.
Cons: how they verify rooms are cleaned and available.
Location: near alot of restaurants, and Brookfield Square and other shopping.
well this was an interesting experience. I was checked in to find out the room i was checked into wasnt cleaned, back to front desk, checked into another room to get there and it reeked of cig. smoke really bad, back to front desk to make them aware. then walked to another room by staff just to confirm this room was right. It was so...3 times a charm.
Comment from Hotel Management
Nov 22, 2017 by Hotel Management , Hotel Management
Thank you for being a guest at our hotel. Although you liked our location and the attentive service provided by our staff, we are sorry for the issues you had while being here and regret the inconvenience it caused. We have shared your concern in regard to the room with our team to ensure it never happens again. We hope you consider staying with us again soon! Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Oct 3, 2017
The hotel wasn't bad but the room service as far a only cleaning the room once every seven days stinks. You have to ask for more towels if you stay longer than 2 nights.
Comment from Hotel Management
Oct 3, 2017 by Hotel Management, Hotel Management
Thank you for choosing our hotel and for your review. Although you enjoyed your overall time with us, we are sorry that you were not happy with our housekeeping policy. Please be informed, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. Please give us another chance to make a better impression on your next visit to our area. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Convenient to Medical Complex

Posted Sep 15, 2017
Pros: Location
Cons: Hangers in the room
Location: Lots of restaurant choices and shopping
Good price to performance and location was very convenient. The area was very quiet.
Comment from Hotel Management
Sep 15, 2017 by General Manager, Hotel Management
Tim, thank you for sharing your positive feedback about Extended Stay America. We are glad to read you not only enjoyed our convenient location but also found us to be a good value. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
3 out of 5
by A verified traveler from Chattanooga, TN

Perfection is rare

Posted Aug 25, 2017 on Orbitz
Pros: The Price
Cons: Take the same $200 fine for smoking in a room and apply that to overwhelming fumes from malodorous ethnic cuisine
If you enjoy choking on the noxious fumes of Indian Cuisine being cooked, to the point of decimating the hallway of an entire floor, this place may just be for you.
Comment from Hotel Management
Aug 27, 2017 by General Manager , Hotel Management
Rico, thanks for evaluating your stay. We are happy to read you had an overall pleasant visit and liked the value we offer. That being said, we are sorry for the inconvenience you had with odor issues. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Aug 25, 2017
Had a great stay, the location was perfect and the staff was great.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. We are thrilled to read that you loved our courteous associates and convenient location. It was our pleasure serving you, and we hope to see you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2017
for some reason,never got the requested wake-up call.
Comment from Hotel Management
Aug 27, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at our hotel. We are glad that your overall visit was enjoyable, but we apologize for the problem with your wake-up call. We have an extremely reliable wake-up call service and can confirm that this was an isolated incident. In response to your review, measures have been put in place to ensure this is not repeated. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from wi

nice hotel on wooded area on hill.

Posted Aug 24, 2017
Pros: private wooded area on hill. quiet spot.
Cons: softer bed . nicer pillows
Location: fair- zoo- nice small stores. from 1-5 miles from hotel.plus other thing to do.
Beds are little hard. needs nicer pillows.other then that great. a lot of nice small stores close by on the strip 18 w bluemound rd.and yes the sheets and room smells great. in our room they went the extra mile.for cleanliness.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to read you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager
5 out of 5
by Suzanne

Thanks for the nice room

Posted Aug 23, 2017 on Hotels
Stay was great! We were surprised by everything in the room (full size refrigerator, nice easy chair, cupboards, dish washcloths), but then you should have had some dishes, cups, & silverware too! Room was very nice. Had trouble hooking up to internet, though. Thanks for the nice accomodations!
Comment from Hotel Management
Aug 25, 2017 by Manager, Hotel Management
Suzanne, thank you for choosing Extended Stay America and for sharing your experience online. We're so glad you enjoyed your suite offering apartment style living with lots of room to relax, and many extras that make traveling easy. Thanks again for the great review. Please come and see us again! Sincerely, General Manager
3 out of 5
by A verified traveler from Wisconsin

Nice hotel close to businesses and retail.

Posted Aug 23, 2017
Unfriendly front desk lady. Was rude last time. This time she wasn't rude but very dry and unfriendly. No greeting. Doesn't explain anything.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Thank you for sharing your comments and letting us know that you liked our convenient location. However, we are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth and hospitality. This behavior is highly unusual, and we have addressed your comments with them to ensure they deliver excellent service, all the time. We hope you give us another chance to serve you better in the future. Sincerely, General Manager
3 out of 5
by Veronica

Posted Aug 22, 2017 on Hotels
Comment from Hotel Management
Aug 23, 2017 by Manager, Hotel Management
Veronica, we appreciate you being our guest. We want all of our guests to enjoy their trip, so we apologize if any inconvenience experienced. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager