Ratings based on 830 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, Il

Both pools super warm

Posted Jul 3, 2017
The pools were heated and super warm. Nice out door sun deck. Breakfast was average hot buffet with potato, pancake, bacon, sausage and scrambled eggs. Make sure you purchase room with breakfast pkg, otherwise $15 per person. Room was clean.
Comment from Hotel Management
Jul 7, 2017 by JoAnne Traczek - Sheraton Team Member, Hotel Management
Dear Debbie, Thank you for taking the time to provide us your feedback from your recent stay. We are so pleased to have met your needs. We look forward to seeing you again.
3 out of 5
by A verified traveler

Posted Jun 30, 2017
Pros: CLOSE TO HIGHWAY
Cons: FINISH CONSTRUCTION
Location: FOOD SHOPPPING GOOD
Don't like being forced into handicap accessible room because I booked with expedia.. Don't like charges put on my bill after checkout that are not mine
Comment from Hotel Management
Jul 7, 2017 by JoAnne Traczek - Sheraton Team Member, Hotel Management
Dear Guest, Thank you for providing us your feedback. We strive to provide our guests with a positive experience while staying with us. It looks like we fell short of our goal. I will pass this feedback along to the appropriate departments for future use. We hope you will come back and see us soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2017 on Orbitz
Good basic services. Clean rooms and very courteous staff. We would use this facility again if needed.
Comment from Hotel Management
May 5, 2017 by JoAnne - Sheraton Team Member, Hotel Management
Dear Anonymous, Thank you for taking the time to provide us with feedback from your stay with us. I'm very pleased that you were satisfied with our rooms and staff. I will be sure to pass this along to each department. I look forward to having you stay with us again!
2 out of 5
by A verified traveler from Knoxville, TN

Somebody else's

Posted Apr 8, 2017
When moving into my room in the Sheraton I found somebody else's toenails on the floor, somebody else's hair in the pillow, somebody else's Dental pick on the floor and somebody else's stains on the bed covers. I guess if you prepay for the room the rules are different.
Comment from Hotel Management
Apr 10, 2017 by The Sheraton, Hotel Management
Thank you for taking the time to review your stay with us. We sincerely apologize for the unfortunate circumstances you experienced, and we understand that the expectations of the Sheraton brand were not met. It is extremely important to us that your concerns are acknowledged by our entire staff and corrected for future guests. We strive to provide the very best in customer service and hope you consider giving our property a second chance the next time you stay in Brookfield.
1 out of 5
by A verified traveler

Very ghetto

Posted Mar 29, 2017 on Orbitz
The guy w no shoes and no shirt in the lobby was a little weird.
Comment from Hotel Management
Apr 6, 2017 by JoAnne - Sheraton Team Member, Hotel Management
Dear Anonymous, Thank you for your review. We hope you will stay with us again.
1 out of 5
by laquina

Posted Mar 27, 2017 on Hotels
Comment from Hotel Management
Apr 6, 2017
Dear Laquina, Thank you for your review. I hope you will stay with us again.
5 out of 5
by Jeff Pottebaum from Walford, Ia

Pleasant Staff

Posted Mar 24, 2017 on Hotels
Was completely happy
Comment from Hotel Management
Apr 11, 2017
Dear Jeff, Thank you again for your great feedback! I look forward to sharing with the team to elevate the service we provide our guests on a daily basis.
4 out of 5
by Frank

Posted Mar 22, 2017 on Hotels
Comment from Hotel Management
Apr 24, 2017
Thank you FRANK for your response. We are happy to have met your expectations and we hope to see you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Superior value for the money

Posted Mar 16, 2017
Very nice staff, clean, modern and quiet. Good room service and menu.
Comment from Hotel Management
Mar 20, 2017 by JoAnne - Sheraton Team Member, Hotel Management
Dear Greg, Thank you for the feedback - I will pass these comments on to our staff! We look forward to seeing you in the future.
1 out of 5
by A verified traveler

Renovations! Stay away!

Posted Mar 16, 2017 on Orbitz
Lamps, lampshades, mirrors, wiring etc clogging the entire hallway. Loud staff and construction workers working early in the morning to wake you up. No lightbulbs in any lamps- literally no lighting in the room!
Comment from Hotel Management
Mar 20, 2017 by JoAnne - Sheraton Team Member, Hotel Management
Dear Guest, Thank you so much for your review. I am truly sorry about your unpleasant experience while staying with us. I assure you, I have addressed your concerns and we have taken steps to insure it will not be an issue in the future. I hope you will give us a second chance and stay with us again.