Reception

Reviews of Ocean Suites Motel

2.5 out of 5
Ocean Suites Motel
16045 Lower Harbor Road, Brookings, OR

Reviews

9.4

Exceptional

Rating 10 - Excellent. 323 out of 444 reviews" "
Rating 8 - Good. 99 out of 444 reviews" "
Rating 6 - Okay. 13 out of 444 reviews" "
Rating 4 - Poor. 9 out of 444 reviews" "
Rating 2 - Terrible. 0 out of 444 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff with quick and efficient check in. Well maintained rooms and convenient location.
Stayed 1 night in Apr 2024
Response from Susan on Apr 7, 2024
Hi Ryan, thank you for your review and letting others know what they can expect when staying with us. I hope you have a great week.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty new property. Quiet. Near marina. Near several dining options. Seafood and Mexican food
Stayed 1 night in Apr 2024
Response from Susan on Apr 7, 2024
Thank you for taking the time to post your review and letting others know we are a great place to stay when in Brookings. Have a great week.

10/10 Excellent

Teena

Liked: Cleanliness, staff & service, property conditions & facilities
Loved how clean and well maintained the property is. Also love the full kitchen, the comfy couch and the separate bedroom. We would stay here again.
Stayed 1 night in Apr 2024
Response from Susan on Apr 7, 2024
Hi Teena, it was lovely to meet you. I'm glad you had a great stay and thank you for sharing your experience with others. I hope you have a beautiful week.

8/10 Good

susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful in every way! Perfect stay for us!
Stayed 1 night in Apr 2024
Response from Susan on Apr 4, 2024
Hi Susan, It was lovely to speak with you. I am glad your stay was perfection. I hope you have a great week.

10/10 Excellent

Leah

Traveled with family
Very nice surprise!
Stayed 1 night in Mar 2024
Response from Susan on Mar 31, 2024
Leah, it was a pleasure to meet you. I'm glad you enjoyed your stay with us. I hope you have a great week and a beautiful Easter.

10/10 Excellent

Edgar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Well kept and managed.
Stayed 1 night in Mar 2024
Response from Susan on Mar 29, 2024
Thank you for your review. We appreciate you letting others know we are a great place to stay when visiting Brookings.

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is the best place to stay in the Brookings area. Each time I’ve stayed here, my room is absolutely spotless and everything’s goes as planned. It’s in a great location and very well run. Having a kitchen is really nice.
Stayed 3 nights in Mar 2024
Response from Susan on Mar 25, 2024
Hey Courtney, We have an amazing staff who work hard to ensure guests have a clean, comfortable room for their stay. On behalf of our staff, thank you for taking the time to share your experience.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stacey on Mar 4, 2024
Thanks for taking time to rate us Michele. We're happy to hear you enjoyed your stay!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were proactively helpful
Stayed 1 night in Feb 2024
Response from Stacey on Feb 29, 2024
Thank you Stephen, we are happy to hear you found our staff proactively helpful. That's the kind of service we aim to provide. We look forward to assisting you again in the future!

4/10 Poor

Nici

Stayed 2 nights in Jan 2024
Response from Stacey on Feb 2, 2024
Hi Nici, Two star reviews aren't the norm for us, we wish you had brought any issues to our attention during your two night stay. We're very accommodating and would have loved the opportunity to turn that two into a five.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Stacey on Jan 12, 2024
Thank you for leaving us a review, we're happy you enjoyed your stay with us.

10/10 Excellent

Angela

Stayed 2 nights in Jan 2024
Response from Stacey on Jan 8, 2024
Thank you Angela, we appreciate the perfect score!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For A couple days or more stay in Brookings, this place works great. The bed was awesome the. Room actually was very clean almost new appliances. I am very happy, I would highly recommend ocean suites in Brookings and stay again.
Stayed 2 nights in Jan 2024
Response from Stacey on Jan 8, 2024
Thanks John, We recently upgraded our mattress toppers; we’re happy to hear you found them comfortable. Thank you for taking time to leave a review, we look forward to seeing you again.

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly & helpful. The room was comfortable. We enjoyed our stay of two nights & will return again if we ever get to this area again.
Stayed 2 nights in Dec 2023
Response from Stacey on Jan 8, 2024
Thank you Ruth for recognizing our team; they work very hard to make sure our guests have a wonderful stay. We hope you make it back to beautiful Brookings someday!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is small, charming, and well-appointed. We were pleasantly surprised and loved the location in the harbor.
Stayed 2 nights in Dec 2023
Response from Stacey on Jan 8, 2024
Thank you Kelly, We love our harbor location, walkimg distance to the beach, fishing, crabbing and some of the best restaurants in town. Thanks for taking time to leave a review1

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Stacey on Feb 2, 2024
Thank you for the five stars, we're happy to hear you had a great stay with us.

10/10 Excellent

Rowdy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Stacey on Jan 7, 2024
Thank you Rowdy, we're happy you enjoyed your stay with us!

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Motel with amazing customer service
We were so pleased with The Ocean Suites Motel! The customer service and hospitality were excellent. I received a call from the motel the day I made the reservation and they confirmed everything. They also made sure we would receive the holiday promotional gifts that the county was giving. Upon arrival, we were greeted by a friendly & helpful manager who promptly got us checked and and made sure we had everything we needed. When we entered our room, we were very pleased with the cleanliness and comfortable set up. The staff of the hotel had also left us a gift bag with some very nice local items in it as well as an Anniversary card (I had mentioned to the woman that called me the day I made the reservation that we were going to be there celebrating our 37th anniversary). This gift was very thoughtful and definitely not expected. It really showed the staff's attention to detail and the true kindness they shared with us. We will definitely return to the Ocean Suites in the future, when visiting Brookings/Harbor.
Stayed 2 nights in Dec 2023
Response from Susan on Dec 31, 2023
Thank you Rebekah. I am very happy that you enjoyed your gift of local products and hope you had a wonderful anniversary. I am very proud of our staff and the job they do to make Ocean Suites a great place for guests to stay. I will be sure to share your praise with them.I hope you had a Merry Christmas. May the new year bring health and joy to you and yours.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a terrific value. The staff were extremely helpful. They provided tickets to Brookings Light Festival when we mentioned that we were going. Excellent suggestions for food. Provided a toothbrush for one of our party. Lots of little helps. I would definitely go back. Have already recommended it to several people
Stayed 1 night in Dec 2023
Response from Susan on Dec 31, 2023
Thank you for your post Laura. The Festival of Lights at our local park is spectacular. I'm glad we were able to provide you with tickets (and the toothbrush). I appreciate that you are recommending us to others. Relying on word of mouth instead of paying for pricey advertising is one of the things that allow us to keep our rates low. I hope you and yours had a great time in Brookings and that 2024 is a great year for you.

10/10 Excellent

Ankita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Susan on Jan 2, 2024
Hi Ankita,Thank you for sharing your experience with others. I hope you and yours had a great Christmas and a joyous and safe New Year's Eve.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in places that cost twice as much and weren't as nice as this motel. When was the last time you had a big recliner, a table with two chairs on which you could play cards, and an appointed kitchen? Will for sure stay here the next time I am in town.
Stayed 1 night in Dec 2023
Response from Susan on Dec 31, 2023
Hey Brian,Thank you for your review. We are a bit unique in that we are set up like an apartment rather than your standard motel/hotel. This means you have a comfy rocker recliner and a sofa (or a 2nd queen bed) in the living, ceiling fans, a private bedroom and a full kitchen. This, coupled with the fact that we are only a block from the beach, does make our rate extremely competitive.I hope you and yours have a safe New Years and look forward to your next visit.

10/10 Excellent

Cherie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff and comfort of these rooms.
Stayed 2 nights in Dec 2023
Response from Stacey on Dec 21, 2023
Thank you, Cherie, its always a pleasure having you here. We look forward to seeing you at your next visit.

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Stacey on Dec 29, 2023
Thank you Bryan for a perfect score, we appreciate you taking time to leave a review.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I booked on travelocity. At 3 pm the day of my stay. I recieved a call from the establishment. They politely asked my my physical address. After giving it to them. I was informed that THEY needed to cancel my reservation as they do not accept customers within my city and another city 50 miles away. With an 800 credit score. Payed off home. 2023 vehicle. A long term career. Living in another state. Etc.. i asked them why? The desk replied it was the owners policy. I did not see that posted anywhere prior to booking. Why? Do customers that have problems showing up to the reserved room get the same curtacy at 3 pm And allowed a full refund? I ended up booking accross the street on the ocean. Was very lucky as it was so late and a saturday. My options were very limited by 3 pm. One can only wonder why. The purpose for booking in this town. The dining options are excellant. The christmas light show spectacular. And when doing both and drinking spirits. Driving home is not a wise option. So why not spend my hard earned $$ in this community for a night and possible shopping and breakfast the next day!! I am so frustrated as to how i was treated. And the manner it went down.I will persue legal options to repair the damage done.
Stayed 1 night in Dec 2023
Response from Susan on Dec 18, 2023
Hi Dale, I am sorry we were unable to accommodate your reservation. Under the section entitled "You need to know" it says, "....guests whose residence is within 60 mi (97 km) of the property will not be allowed to check in."As for a refund, you card was not charged.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly remodeled. Manager takes pride in the units. Very roomy and comfortable. Would definitely recommend it to anyone.
Stayed 1 night in Dec 2023
Response from Susan on Dec 17, 2023
Thanks for your review James. Yes, we have completed a number of upgrades and improvements this past year. There are several more projects planned that we think guests will really enjoy.Thank you again for your review and sharing the word about our motel. I hope you have a wonderful Christmas and holiday season. See you next time.

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We had a great experience here, very clean and cozy apartment style room with a private bedroom, a nice recliner and full mini kitchen. It was tastefully decorated and very thoughtfully stocked with pots and pans, cheese grader, measuring cups, extra paper towels, dishes, we were pleasantly surprised. The staff was friendly and accommodating, we will definitely be back. Thank you.
Stayed 1 night in Dec 2023
Response from Stacey on Dec 11, 2023
Thank you for taking time to share your positive experience Crystal. Our team works really hard to provide a "home away from home" experience. We look forward to welcoming you back in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coastal Getaway
A clean and tidy property. Super welcoming, charming and well equipped unit with all the amenities including kitchen ware..a nice suprise. Safe coastal neighborhood with an easy walk to beach, restaurant and gift shop.
Stayed 1 night in Nov 2023
Response from Stacey on Dec 11, 2023
Thanks for the kind words! We're thrilled you had a great stay with us.

10/10 Excellent

Xiaofei

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love it! The suite we stayed at was very clean. We had a full kitchen and it’s got all the kitchen supplies. The beds were comfortable with clean sheets and also asked for extra blankets. Staffs throughout the booking process and check-in staff were all very nice and friendly. Highly recommended!
Stayed 1 night in Nov 2023
Response from Stacey on Nov 29, 2023
Thank you for the lovely review. We recently put new memory foam toppers on all of our beds and are happy to hear you found them comfortable. Our team is amazing and always go above and beyond to assist our guests. Hopefully we get to welcome you back in the future.

8/10 Good

Mark

Liked: Staff & service, room comfort
Decent hotel 1 block from the beach
The desk clerk at check-in was very friendly and helpful. Due to the tight parking and limited space availability, because of the size of my full-size truck, he offered me a unit near to where my truck was parked. While it was smaller than the unit I had reserved (he let me know when he made the offer), I gladly accepted the room change. While there, the batteries in the TV remote stopped working. The staff immediately gave me a replacement set of batteries. Each encounter I had with the staff was extremely positive. Each time they were cheerful and upbeat. Everything in the room was very satisfactory, except for one item. There was mold on the tile grout in the tub/shower stall. A simple spray of Tilex or a wipe down with a Clorox solution would have made quick work of eliminating the mold. That is the reason I gave 3-stars instead of 5-stars for cleanliness.
Stayed 3 nights in Nov 2023
Response from Stacey on Nov 21, 2023
Mark, thank you for taking the time to share your feedback with us. We appreciate you recognizing our staff; our amazing team go above and beyond assisting our guests. Parking can be tight when we’re full but we do have additional parking available. We recently had a long-term guest depart this room and we were aware of the issues with the grout. The room is currently out of service and the tile is being regrouted. Thanks again for recognizing our awesome staff! It was a pleasure having you stay with us.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Staff was very friendly and helpful. Room was very clean
Stayed 1 night in Nov 2023
Response from Stacey on Nov 18, 2023
Thank you Susan, we're delighted to hear you had a great experience staying with us. Thank you for the perfect score!

10/10 Excellent

Sheldon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, with well equipped kitchen, really nice staff. Located across the street from the local harbor.
Stayed 1 night in Nov 2023
Response from Stacey on Nov 16, 2023
Thanks for the great review Sheldon. We appreciate you giving us five stars and look forward to welcoming you back in the future.

10/10 Excellent

Shelly

Stayed 1 night in Oct 2023
Response from Stacey on Nov 21, 2023
Thank you Shelly, we're happy you enjoyed your stay with us.

10/10 Excellent

Thomas L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellant
The personal was very friendly and helpful. They accommodated us with our son's room next to us. The rooms were excellent and we enjoyed our stay. We would definitely stay there again if we were in the area.
Stayed 1 night in Oct 2023
Response from Stacey on Oct 30, 2023
Thank you Thomas, we're happy to hear you had a great stay. Kurt assisted you at the front desk, his customer service is impeccable. We hope to see you again in the future!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Stacey on Oct 28, 2023
Thank you James for the perfect score, we appreciate you staying with us!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 thumbs up
Met all of our needs. Is convenient. View is not ocean front but you can easily walk to the ocean front in a few minutes. . We will be staying there again on our next trip
Stayed 2 nights in Oct 2023
Response from Stacey on Oct 29, 2023
Thank you Paul, we look forward to welcoming you back.

8/10 Good

Judith, Bend

Traveled with family
Liked: Staff & service, property conditions & facilities
Clean, convenient layout and parking, close to harbor , fishing charters and good restaurants. Good front desk hours and helpful staff.
Stayed 3 nights in Oct 2023
Response from Susan on Oct 27, 2023
Hi Judith, Thank you for your review. Our property is situated in the Harbor area, making it convenient to connect with fishing charters as well as putting us within walking distance of some great restaurants. I hope you had a safe trip home and should you return to Brookings in the future, that you will make us your lodging of choice.

10/10 Excellent

Cherie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast, communication prior to and during stay was fantastic, rooms were sizable and extremely comfortable in both layout and furniture/bedding.
Stayed 1 night in Oct 2023
Response from Stacey on Oct 26, 2023
Thank you Cherie, we're thrilled to hear you enjoyed your stay with us. Our goal is always to exceed your expectations. We hope to see you again!

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
The Ocean Suites Motel is great. The Suites are very clean. Staff is nice and very helpful. Next time we go to Oregon we will stay at Ocean Suites Motel again.
Stayed 5 nights in Oct 2023
Response from Susan on Oct 25, 2023
Thank you for your review Chad. We aim to provide every guest with a clean, comfortable room where they can kick back and relax. I'm glad you had a great time and hope you had safe travels on the next leg of your journey.

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Plenty of space. Located super close to harbor beach. Nice little kitchen with all the dishes that i needed to cook with and eat on. Nice seating in the living room area. Bed was comfortable too. Called me the second my room was ready for us to use. We could have checked in hours before check in time because of this. Easy room key drop off for early check out.
Stayed 1 night in Oct 2023
Response from Stacey on Oct 23, 2023
Thank you Rachel, we appreciate you taking the time to leave us such a great review. We can't always guarantee rooms will be ready early but we always call as soon as they are.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the room size and it was comfortable. Easy parkinfg and friendly staff. Very happy that it was smoke free. Just wish they served breakfast.
Stayed 1 night in Oct 2023
Response from Susan on Oct 22, 2023
Hey Paul,Thank you for your review. While we do not provide breakfast, we do have a full kitchen similar to an apartment. It is suitable to cooking eggs, pancakes or other meals if you wish. Otherwise, there are a couple of great restaurants close by that serve breakfast or grab-and-go items. Have a fabulous week and thank you again for your review.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Susan on Oct 22, 2023
Hi David, We appreciate your review and hope you have a lovely week.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Room was interesting and it seems like they put a lot of thought into how to use the space when they last renovated.
Stayed 1 night in Oct 2023
Response from Stacey on Oct 16, 2023
Thank you for the five stars, happy you enjoyed your stay.

8/10 Good

Mario

Stayed 2 nights in Oct 2023
Response from Susan on Nov 2, 2023
Hi Mario, it looks like your stay went okay but there is room for improvement. Next time you book please let us know how we can provide a better experience.

8/10 Good

Joyce

Traveled with group
Liked: Cleanliness
The unit is smaller than expected but it’s newly renovated and efficient. The door does not have a safety latch so I am concerned about opening the door without looking at the door hole. Because there is no AC, I need to open the windows however I don’t feel safe opening the window by the hallway.
Stayed 2 nights in Oct 2023
Response from Susan on Oct 10, 2023
Hi Joyce, Thank you for your review. It looks like your stay went well, however I would like to address your concerns.Our property is quite safe and, due to the temperate climate, the majority of our guests leave their windows open throughout the night. There are stoppers you can use in the window tract to adjust how far they open.As for the doors, they do not have slide chains but they do have safety dead bolts. If you want to to see who is at your door you can either look through the door's eye hole or look out the window which is next to the door.I hope you had a safe and uneventful flight home Have a great week.

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Stacey on Oct 5, 2023
Thank you for the five stars, we’re happy to hear you enjoyed your time with us.

10/10 Excellent

Julie

Stayed 3 nights in Sep 2023
Response from Susan on Oct 2, 2023
Hi Julie - Thank you for your post and letting people know we are a great place to stay.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and large and very clean. Staff was friendly and helpful. Location was convenient to the harbor and restaurants and highway. I would definitely stay again.
Stayed 2 nights in Sep 2023
Response from Susan on Sep 26, 2023
Thanks for the great review Gary. We are quite close to the port and restaurants and Sporthaven Beach (where you can get some amazing sunset views) is just an easy five minute walk. Hope your week is stress-free and joyful.

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little motel
The room was clean & check-in was easy. Overall a great little motel. Having a little kitchen was super nice!
Stayed 1 night in Sep 2023
Response from Susan on Sep 23, 2023
Thank you Carolyn. We are unique in that we are set up like an apartment. We have full kitchens with standard-sized appliances, cookware and cooking utensils, dishes, glasses and silverware. I hope you had a beautiful drive home and hope to see you again should you need lodgings in Brookings.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Stacey on Sep 24, 2023
Thank you for the perfect score!

10/10 Excellent

Eleanor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the working harbour of Brookings, the Ocean Suites Motel is within walking distance of several restaurants/cafes & a beach. You will need a car to venture into town. The accommodation was spotlessly clean, spacious & really well equipt. Check in was friendly & quick. Excellent value for money & we couldnt rate it highly enough.
Stayed 1 night in Sep 2023
Response from Susan on Sep 21, 2023
Eleanor thank you for your review. We do have a great location. You can walk to Sporthaven Beach, shops and various restaurants in as little as five minutes. I appreciate your recognition of our staff’s hard work and I will be sure to share your review with them.