The lady in Front desk service customer so bad, not even allow customer use their restroom while I'm checking in around 9:00pm. Waiting for 40mins she still can't help me to fix the problems. never going to this hotel anymore worst experience ever.
Comment from Hotel Management
Dec 29, 2016 by Hotel General Manager, Hotel Management
Dear Valued Guest,
I am sorry to hear that your stay here got off to such a bad start and I'm very concerned about the remarks you've made. I'm not sure I exactly understand the issue that occurred, but I do understand that you weren't pleased with the service you received from a member of our team. For this, I sincerely apologize. We hope to provide all of our guests with welcoming service and I'm sorry that this did not happen during your stay. I will address your remarks with our front desk staff, and I hope that you'll give us another chance to provide you with a 5-star experience during your next visit to this area.