Ratings based on 401 Verified Reviews

4.7 out of 5
88% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 25, 2017
Very nice hotel Clean , comfortable, easy access Great gym Good club
Comment from Hotel Management
Nov 6, 2017 by Yann , Hotel Management
Dear Guest, thank you very much for your great review. I hope you can visit us many times in the near future. Kind regards, Yann.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Comfort hotel near business district of Sao Paulo

Posted Oct 2, 2017
Cons: Need a a lounge or a bar that can serve food and drinks...
Location: Close to major fortune 100 companies located in Sao Paulo.
Hotel lacks a bar or lounge and after hours limited menu available. I had the staff twice reject a delivery package on my name and room number. Not very reliable if you need to send materials in advance for a trade show. Be aware. However, the hotel is clean and serves and expensive but good breakfast.
Comment from Hotel Management
Oct 19, 2017 by Yann , Hotel Management
Dear Martonio, thank you very much for your review. I hope you can visit us more times in the near future. Kind regards, Yann.
2 out of 5
by A verified traveler from new york

Cold staff

Posted Sep 17, 2017
Stayed at a number of places in sp, staff here a bit cold and robtic, other places better with faster response time to needs.
Comment from Hotel Management
Oct 4, 2017 by Yann , Hotel Management
Dear Rob, I am sorry to read you didn't have a good experience in our Hotel. Should you come back to Sao Paulo, let me know, I would like you to have a different experience and our Hotel. Kind regards Yann.
4 out of 5
by Andres

Posted Sep 7, 2017 on Hotels
I lost the energy 8n my room at least 4 times. Allways i have to call facilities. One ok.. but four??
Comment from Hotel Management
Sep 14, 2017
Dear Andres, I am sorry to read you didn't have a good experience in our Hotel. I must confess that I felt surprised by your comments, this is not the perception other guests (in general) have of our hotel on travel reviews sites i.e. tripadvisor, twitter, facebook. Should you come back to Hotel, let me know, I would like you to have a different experience. Kind Regards, Yann.
5 out of 5
by A verified traveler

Superb at every turn

Posted Aug 29, 2017 on Hotels
Yes. Go ahead and stay here. This hotel delivers in care, great staff, attention to detail and friendliness. They go above and beyond for even the slightest request. The bed is better than the Ritz in the US. The bathroom is spacious as has great pressure with different settings. The personnel is really what makes the experience one to remember. I recommend it even if you think that the location is not as centric as those around Avenida Paulista. The hotel restaurant has great selection for a business trip. The internet connection is fast and available throughout.
Comment from Hotel Management
Sep 4, 2017
Hi Guest, I´m glad to see that you were very happy during your stay with us and that our colleagues made their best to provide you the real Grand Hyatt Experience. Hope to see you again, Yann
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Perfect Hotel for your Business or leisure trip

Posted Aug 29, 2017
The best hotel among all the Hotels I stayed so far in Sao paulo . The rooms are clean and spacious . The staff are friendly .
Comment from Hotel Management
Sep 4, 2017 by Yann , Hotel Management
Dear Raj, thank you very much for your great review. I hope you can visit us many times in the near future. Kind regards, Yann.
4 out of 5
by Enrique

São Paulo Business Traveler

Posted Aug 7, 2017 on Hotels
Nice, modern hotel. I have stayed here my last four trips and the accommodations and service have been consistent. Great for the business traveler (depending on where in the city he/she will have meetings). The sister property in Rio is also amazing.
Comment from Hotel Management
Aug 18, 2017
Dear Enrique, thank you very much for your great review. I hope you can visit us many times in the near future. Kind regards, Yann.
5 out of 5
by A verified traveler

very comfortable, great for business trips

Posted May 31, 2017 on Hotels
The only problem is that the restaurants are closed on sundays.
Comment from Hotel Management
Jun 22, 2017
Dear Guest, thank you very much for your great review. I hope you can visit us many more times in the near future. Kind regards, Yann.
5 out of 5
by A verified traveler

Posted May 31, 2017 on Hotels
Comment from Hotel Management
Jun 2, 2017
Olá Hóspede, obrigada pela classificação como excelente, ficamos felizes com o reconhecimento. Espero revê-lo em breve. Yann.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

In a goid area of the city for business

Posted May 21, 2017
Location: There is a shopping center 3 blocks away. It is on the small side considering others in the city
Found breakfast on the expensive side for the items served in the buffet
Comment from Hotel Management
May 24, 2017 by Yann, Hotel Management
Dear Guest, thank you very much for your great review. I hope you can visit us many times in the near future. Kind regards, Yann.