Ratings based on 628 Verified Reviews

4.6 out of 5
88% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Slow service

Posted Aug 21, 2017
Took me 50 minutes waiting in line for check-out on Saturday morning. Staff is slow and unaware.
5 out of 5
Recommended
for Everyone
by A verified traveler

MORE LIGHTING IN ROOM PLEASE!

Posted Aug 10, 2017
Pros: service
Cons: lighting
Location: easy to get to Faria LIma a very central avenue
i wish i could have rated this hotel excellent all the way but the lighting in the room was very poor. AT my request they brought in a lamp but that did not help any. This is one of the rooms that was renovated but what they forgot toput in more ceiling lamps. Also the lighting from the night table lamps terrible you cannot read before going to bed as many people like to do before going to sleep as I do.
5 out of 5
by A verified traveler

Very Good but restaurant very expensive...

Posted Mar 12, 2017 on Hotels
It was very good overall. Two things really annoyed me: the ridiculously long line in the check out, without having enough staff to hold it. Also one single line would be better than 3, like in many other hotels around the world. The other point was restaurant and drinks prices: totally out of market... they are pricing in USD and I could tell that even in US dollars prices are expensive... they should review this...
5 out of 5
by anna claudia

This traveler left a rating score only Posted Mar 6, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

EXCELENT Hotel

Posted Dec 11, 2016
Pros: locations
Cons: 220v to 120v converter
Location: excelent
Great experience, I would recommend it for business travel and also for fun.
5 out of 5
by A verified traveler

Fantastic hotel

Posted Nov 26, 2016 on Hotels
Expensive option however the quality and comfort is exceptional so there is definitely value in staying here.
5 out of 5
by A verified traveler

Posted Nov 1, 2016 on Hotels
Very nice stay
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 26, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Posted Oct 8, 2016
Location: Perfect for travel and business
Impressive, safe and ideal quality hotel located centrally with friendly staff good facilities and extended shopping mall within the complex
5 out of 5
by michael

This traveler left a rating score only Posted Aug 25, 2016 on Hotels