Ratings based on 1,110 Verified Reviews

3.5 out of 5
68% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Jun 17, 2018
Overall it is a really awesome hotel to stay in. The only thing negative thing was the toilet lid was broken and it had a hard time flushing. Everything else was awesome. We loved the life size chess board on the floor and indoor pool.
Comment from Hotel Management
Jun 18, 2018 by Customer Service, Hotel Management
Dear Guest, thank you for sharing your thoughts with us. We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps​ are erased for our future guests. Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day! Mauricio Patino Complex General Manager
3 out of 5
by A verified traveler

Posted Jun 14, 2018
the air conditioning didn't work
Comment from Hotel Management
Jun 15, 2018 by Customer Service, Hotel Management
We appreciate the feedback, Douglas. We're disheartened our temperature control system didn't meet your expectations. It's important to us that our guests feel relaxed and comfortable during their time with us. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward. We hope you allow us the chance to host you again soon for a more positive experience. Mauricio Patino Complex General Manager
2 out of 5
by A verified traveler

Posted Jun 13, 2018
Room smelled of mold and dust.
Comment from Hotel Management
Jun 14, 2018 by Customer Service, Hotel Management
Dear Guest, we appreciate you taking the time to leave us this feedback. We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We'll be sure to address your feedback with our team moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you. Mauricio Patino Complex General Manager
3 out of 5
by A verified traveler

Posted Jun 12, 2018
Hotel is OK...our room felt dirty..the shower had been spackled or something and was gritty on our feet..the ac is SO loud it will keep you up..if you shut it off all you heard was what sounded like a generator outside...its in a great location if your going to Fenway..which we were..but for the price your paying they could use some updating..we would probably stay there again...as long as we didnt get the same corner room
Comment from Hotel Management
Jun 14, 2018 by Customer Service, Hotel Management
We appreciate your feedback, Frequentflyer12. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team. We'd love to see you again in the future to share a more positive experience with you. Mauricio Patino Complex General Manager
3 out of 5
by A verified traveler

Posted Jun 8, 2018
Room was small for two ppl. No fan in the bathroom and bathroom was so small it had a shower (no tub). Hair dryer ate your hair if you weren’t careful. It’s a 20 min walk to Fenway and 50 min walk to Cheers. We knew this and enjoyed the walk. Had a great Trader Jacks grocery store with variety of GF options and they tasted good. Had a DD and Starbucks along the walk. Lack of restaurants in the area around the hotel. Had to walk further to get to them.
Comment from Hotel Management
Jun 9, 2018 by Customer Service, Hotel Management
Thank you for the feedback. While it's great you enjoyed your time with us so much, we regret that our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward. We look forward to hosting you again soon for a more positive experience. Mauricio Patino Complex General Manager
1 out of 5
by A verified traveler

Posted Jun 7, 2018
Filthy run down dump. Smells bad. Roof leaks - dirty trash cans outside room to catch the water
Comment from Hotel Management
Jun 8, 2018 by Customer Service, Hotel Management
We appreciate you taking the time to share your feedback. We're disappointed that your stay with us was less than ideal. It's unfortunate you've noticed a decline in the quality of our accommodations. We care about the comfort of our guests so we'll address your concerns with our team moving forward. We hope for the opportunity to host you again soon for a more positive experience. Mauricio Patino Complex General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Adequate hotel with good transport links to city

Posted Jun 6, 2018
Aircon in my room was deafening, otherwise all good.
Comment from Hotel Management
Jun 7, 2018 by Customer Service, Hotel Management
Thanks for the 4/5 review! We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting again soon, we'd love to have you back! Have a lovely day! Mauricio Patino Complex General Manager
4 out of 5
by A verified traveler from VA

Posted Jun 5, 2018
Nice hotel. Only has 1 elevator, which was kind of a bummer, especially when you’re on the top floor. The thermostat in the room was weird. It wouldn’t keep a consistent temperature. Overall, nice stay for the price and location. You will pay to park there.
Comment from Hotel Management
Jun 6, 2018 by Customer Service, Hotel Management
We appreciate the feedback, Tracy. We're happy you had a pleasant stay with us despite our facilities and features not exceeding your expectations. We'll address your concerns with the appropriate members of our team moving forward. We do hope to host you again soon for a more positive experience. Mauricio Patino Complex General Manager
3 out of 5
by A verified traveler from Costa Rica

Posted Jun 3, 2018
The first room I was offered was small and HAD NO WINDOW. I was to stay four nights at a cost of over $200/night. I refused the room. I spoke with the manger who moved me to a higher floor where the room was twice the size, had a window that looked out first to a hallway and then in the distance to the actual outside. It was much better. The excellent porter, and it seemed jack of all trades, kindly brought me a fridge and microwave that made my stay much better as I was to have medical procedures and had to stay in the room for a considerable length of time.
Comment from Hotel Management
Jun 4, 2018 by Customer Service, Hotel Management
Thank you for taking the time to share your feedback, Barbara. It's great you had a pleasant stay with us. We're happy you enjoyed our accommodating service. However, we're disappointed your time with us was less than ideal and that you had such challenges with your original room. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience. Mauricio Patino Complex General Manager
4 out of 5
by A verified traveler

Posted Jun 2, 2018
no toilet paper
Comment from Hotel Management
Jun 5, 2018 by Customer Service, Hotel Management
Dear Guest, thank you for the feedback. We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you. Mauricio Patino Complex General Manager