Ratings based on 897 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Toronto, On

They Cancelled Us!

Posted Aug 5, 2017
After driving over 9 hrs we arrive, exhausted, at 4pm to be told that the hotel had overbooked and there was no room for us! We were extremely upset! They said this never happens, however, happen to have a pre done letter to take to another hotel down the road. More upset in that I booked this place in Feb/17 for a stay in August/17, but because we were the last to check in for the day, we were the ones bumped. I do not understand overbooking... it seems like easy math to me, so many rooms, that number of bookings happen. Very disappointed!
Comment from Hotel Management
Aug 11, 2017 by Jodie , Hotel Management
Dear Gall, I'm very sorry about our oversell situation and I apologize for the inconvenience we caused you. This is something we never want to have happen but, unfortunately, a mistake was made and you had to suffer because of it. I hope we'll have the opportunity to make this up to you at some point in the future. Sincerely, Jodie Grannes
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 29, 2017
Pros: the hotel was a little dated but overall was nice and a good price
Cons: Breakfast. Need to remove the pictures of the omelets since you dont serve them
Location: Is close to other restaurants
The breakfast was a dissapointment. The photos show waffles and omelets. there were no omelets just what appeared to be powered eggs. The second day we went elsewhere for breakfast. On the third day there were no eggs! French toast was served instead & waffles. Several of the other guest were complaining as well. The staff was great and room was clean
Comment from Hotel Management
Aug 11, 2017 by Valerie L., Hotel Management
Dear friend, Thank you for taking the time to review our hotel on Expedia. Your feedback is very important to us as we continually look for ways to improve the experience for our guests. I am delighted that your room was comfortable and the staff was pleasant and accommodating. Thank you for your input regarding the breakfast. We do have a rotating menu of items that is served. We'll share your comments with the brand and perhaps change the menu schedule that would give a better range of selection to choose from. We would love to have you stay with us again in the future. Keep us in mind when your travels brings you back to the area. Respectfully, Valerie Lockwood, Sales Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from north carolina

nice hotel, close to the area I was visiting

Posted Jul 28, 2017
was there 4 friends birthday at a neighboring hotel, this hotel offered more bang for my bucks, and the location was excellent, friendly staff and clean facility
Comment from Hotel Management
Aug 2, 2017 by Valerie L., Manager, Hotel Management
Angela, Thank you for your feedback and for taking the time to write about your experience during your recent stay. We are delighted to read that you were able to enjoy your stay and that we were able to save some money at the same time! We would love to have you stay with us again. Keep us in mind when you reserve your next hotel accommodations.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2017
It was close to the wedding reception, but a little tired decide. The pool was cold.
Comment from Hotel Management
Aug 1, 2017 by Valerie Lockwood, Manager, Hotel Management
Dear Friend, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you were close to the wedding venue and that traveling to and from was very easy. I am sorry that the pool seemed cool. We monitor our systems often and maintain the temperature according to state regulations. We are very excited to share that we will be undergoing a complete renovation later this year that will certainly be appealing to the eye and still very comfortable. We would love to have you stay with us again when our renovations have been completed!
4 out of 5
Recommended
for Everyone
by A verified traveler from MN

Nice Stay for business

Posted May 25, 2017
I didn't demand a lot - but staff were friendly and helpful. Room was clean and well appointed. Refrigerator worked. TV was a bit small but worked great. Nice water pressure and shower head. The sink stopper worked - I need it to shave (a pet peeve of mine when the don't work). Bed was comfy. A few smokers hanging at the front entrance that didn't help first impressions.
Comment from Hotel Management
May 30, 2017 by Valerie L., Hotel Management
Al, Thank you for taking the time to share your feedback by writing about your recent stay with us. We are delighted to read that you enjoyed your accommodations and the staff was friendly and helpful. We will certainly look for a way to meet the needs for all of our guests'. Thank you, we are looking forward to your next stay! Respectfully,
5 out of 5
Recommended
for Everyone
by A verified traveler

Convention

Posted May 21, 2017
My stay at the Country Inn was restful & peaceful! I enjoyed the varieties of cookies! The Staff was Beautiful! The People passing through was Pleasant!
Comment from Hotel Management
May 30, 2017 by Valerie L. , Hotel Management
Dear Friend, Thank you for your kind feedback and for taking the time to write about your experience. We are delighted to read that your stay was pleasant and restful and that you were able to enjoy all the amenities of the hotel ..right down to the cookies! Yum! I will certainly share with the staff your kind words. We are looking forward to your next stay when you are here either for business or for fun! Respectfully,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for a quick stay.

Posted May 16, 2017
Pros: There was a pool to relax in and burn off some of the kids energy.
Cons: The pool area was very strong clorine my eyes burn just walking into the area. There were a few other guests that left children unattended in the pool
Location: Easy to find and there are a lot of things to do.
Worked well with our family. Had our daughter and grandchildren worked great.
Comment from Hotel Management
May 20, 2017 by Valerie L., Hotel Management
Dear Friend, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you and your daughter and grandchildren had an enjoyable stay and found all the great site seeing locations within the metro! I am very sorry to see that the pool area was strong in odor and that there were children left unattended. We will have a stronger presence within the area to ensure safety for all guests and that the comfort level is spot on. We look forward to your next stay when your Journeys' brings you back to the area. Cheers!
4 out of 5
by John

Posted May 1, 2017 on Hotels
Bed sagged a little but room was clean and quiet
Comment from Hotel Management
May 12, 2017 by Valerie, Hotel Management
John, We are sorry to hear you did not have a good night’s sleep due to the comfort of your bed. We know a good night’s rest is very important. We will also look into this room to evaluate the condition of the bed. We are delighted that the rest of your stay was comfortable and clean. Thank you for taking the time to reach out to us and we hope for another opportunity to exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from St Cloud MN

Nice hotel close to freeway and restaurants

Posted Apr 26, 2017
Pros: Convenience to freeway
Have stayed here a number of times. Always very friendly staff, clean, decent breakfast.
Comment from Hotel Management
Apr 29, 2017 by Valerie , Hotel Management
Julie, Thank you for your kind feedback and for taking the time to write about your recent experience . We are delighted to read that you enjoyed the comforts of the hotel including the Hot Be Our Guest Breakfast and we will certainly share your feedback with the team! We are looking forward to your next stay with us!
4 out of 5
by Victoria

Knitting weekend.

Posted Apr 24, 2017 on Hotels
We enjoyed the hotel overall. Breakfast eggs the first morning were flat and flavorless and no salt/pepper could be found. Second day the eggs were scrambled and much better. Otherwise the food was good. Biscuits tasty. Room was clean and orderly. No issues there. Beds a little firm. I really appreciate having sheets encase the bedding, it gives me a better feeling of cleanliness. Appreciated there was no skimping on the towels. I would recommend the hotel.
Comment from Hotel Management
Jun 12, 2017 by Valerie, Hotel Management
Victoria, Thank you for sharing your feedback and for taking the time to write about your experience. We are delighted that you enjoyed your stay with the extra comforts the hotel offers and had a knitting weekend! That sounds like a fun and a relaxing weekend. I am sorry though the eggs on the first day were lacking in flavor. We will certainly make sure the salt and pepper containers are more visible for our guests. We look forward to your next stay when your travels brings you back to the Minneapolis Area. Sincerely, Valerie Lockwood Manager