Ratings based on 949 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Port Huron, MI

Robbinsdale family.

Posted Jan 8, 2018
Pros: Staff is friendly and accommodating. The rooms were warm despite the coldest weather we've experienced in MN since 2000.
Cons: The desk in 321 needs to be re-covered.
Location: Close to family, malls, hwy 100, I 94, health care facilities.
Have booked stays for at least one visit a year for over 10 years. Consider "front desk Steve" a friend.. Noticed and appreciated increased security on this visit. Felt safer.
Comment from Hotel Management
Jan 8, 2018 by Cheri, Hotel Management
Thank you for taking the time to complete a review. We are delighted to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inns & Suites, we thank you for your business, and we hope to see you again when your travels bring you back to the area!
1 out of 5
by A verified traveler

Posted Dec 25, 2017
Quiet hours not enforced. Repeatedly woken up after midnight by noise in hallway and from rooms above. Call and visit to the front desk produced no result.
Comment from Hotel Management
Dec 29, 2017 by Customer Care, Hotel Management
Thank you for taking the time to reach out to us. We are sorry to hear that you were not satisfied with your stay due to the noise and the service you received from the staff at that time. This is certainly not the kind of experience we would like you to have. We understand how important a quiet environment is. Your feedback helps us prevent situations such as this in the future. We hope that you will give us another chance if you are in the area again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, affordable stay.

Posted Nov 29, 2017
I had people coming over from all over on Thanskgiving day for my wedding. My father's flight got delayed and I was afraid he wasn't going to be able to check-in in time. The receptionist at the time was very helpful and understanding, letting me check-in for me instead.
Comment from Hotel Management
Jan 8, 2018 by Cheri, Hotel Management
Thank you for your note! We are very glad that we were able to accommodate your family's needs during a stressful travel situation. Congratulations on your wedding!
4 out of 5
Recommended
for Everyone
by A verified traveler from st. paul, mn

Posted Nov 27, 2017
Room was clean but has strong odor from carpeting.
Comment from Hotel Management
Jan 8, 2018 by Cheri, Hotel Management
Thank you for your feedback. I am glad that your room was clean, and dismayed to hear that there was a noticeable odor. I appreciate you letting us know so we can remedy the situation.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2017
Pros: breakfast had a lot of choices
Cons: needs renovation, outdated decor, bathrooms need updating
it was okay, needs some renovating. Breakfast was great
Comment from Hotel Management
Jan 8, 2018 by Cheri, Hotel Management
We are glad you enjoyed our Be Our Guest Breakfast! Thank you for your comments as we make plans for some major changes. We hope to see you again when you are next in the area!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA.

affordable, nice clean accommodation.

Posted Nov 16, 2017
Pros: Clean and neat, friendly staff.
Cons: A Little noisy due to proximity to the freeway. Perhaps something on the windows to reduce the noise in the room.
Location: Close by car to may things, not to walk-able to much except Jamin wings next door which was nice for snacks and bar stuff also had live entertainment
The hotel is easy to find. Clean accommodations with all you need. Simple but nice breakfast. Free WiFi. The staff is helpful and pleasant . registration was easy.. I was very satisfied with my stay, I would stay there again and I would recommend it to a friend.
Comment from Hotel Management
Jan 8, 2018 by Cheri, Hotel Management
Thank you for your thorough review. We appreciate the feedback about the freeway noise and the details about our location. We are very pleased that you were happy overall and would come back to stay with us when you are next in the area!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 18, 2017 on Hotels
5 out of 5
by Michelle

Friendly staff and comfy beds :-)

Posted Oct 14, 2017 on Hotels
I enjoyed my stay and will definitely visit again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Helpful staff. Clean room

Posted Oct 13, 2017 on CheapTickets
Close to highways for easy access to get around the twin cities.
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA USA

Posted Oct 8, 2017 on Orbitz
Cons: The free breakfast.
The bed was comfortable and the check-in was quick and friendly.