Ratings based on 764 Verified Reviews

4.0 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

good accommodations

Posted Dec 10, 2017
Pros: Convenience and accessibility
Cons: can't think of anything
Location: Listed above
Hotel was only two blocks from the Subway to Manhattan. There were a variety of eateries in the neighborhood as well as a variety of shopping venues (groceries, NYC memorabilia, etc.)The Hotel provided breakfast as a part of our stay with a variety of items which was more than the typical Continental Breakfast!!!
Comment from Hotel Management
Dec 13, 2017 by Manager, Hotel Management
Thank you for the incredible rating! We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from NoVa

Convenient location

Posted Nov 29, 2017
We stay here at least once a year because it is one of a few hotels in walking distance to our family. It's a typical Best Western hotel, due to the location the rooms are small, like in a lot of urban hotels and also the prices are on NY level. If you want quiet, request a room facing the rear parking lot, since Atlantic avenue and the LIRR run by the front and it can get noisy. At our last stay we did unfortunately have people in the room next to us that partied ALL night. We had to call the reception twice, which still didn't help. The manager Kleopatra rewarded us a small refund the next morning. Overall I find all the staff there friendly and professional. They also have a nice breakfast room and even let people in that showed up after breakfast hours
Comment from Hotel Management
Dec 1, 2017 by Manager, Hotel Management
We appreciate the time you have taken to bring to our attention your feedback with regards to our staff and location. Please do consider us again on your next visit to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 26, 2017
Good, comfortable hotel with free, accessible parking and very good complimentary breakfast.
Comment from Hotel Management
Nov 26, 2017 by Manager, Hotel Management
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our parking and breakfast. I hope you will return to enjoy a memorable and exceptional experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from DE

Posted Nov 17, 2017
Overall, my stay at this hotel was good. I was a little concern about how easy it was to come in, and out of the hotel at any time of night. I personally did not see any security at all. The parking was in the back of the hotel & the lights was not bright enough. My only problem with the room was the carpet definitely needed shampooing. I personally would not walk on the floor without shoes. I was impressed with the way they packaged the remote control after being cleaned. The staff was friendly. The food was decent. This hotel is reasonably price & I would revisit it. Oh, the walls are thin & you could hear everything going on outside of your room..
Comment from Hotel Management
Nov 17, 2017 by Manager, Hotel Management
We continuously strive to give our valued guests a wonderful experience and that is why we truly appreciate the comments you shared regarding our staff and parking. We hope you'll return someday to see how we are continuously taking our constructive feedback seriously to better serve our guests.
5 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee

A Pleasant Hotel

Posted Nov 3, 2017
Pros: Location and comfort.
Cons: It was OK for us.
Location: We were just visiting my wife's sister. the grocery and deli at the end of the block was OK.
My wife and I came to Brooklyn to visit her sister. We looked for a comfortable Hotel not to far from her sister's home. My wife has difficulty walking distances and with stairs. We are both in our 80's. we must use taxis to get around Brooklyn. We found this hotel convenient, comfortable and safe. Staff was helpful and the included breakfast adequate.
Comment from Hotel Management
Nov 4, 2017 by Manager, Hotel Management
Thank you for the incredible rating! We look forward to your next visit!
1 out of 5
by A verified traveler from brooklyn, ny

Horrible experience

Posted Nov 2, 2017
We were told someone didn't check out, so our room type was not available. Wanted too much for single with roll away. Late night in Brooklyn, NY on Halloween. Bad service, oh we PREPAID!
Comment from Hotel Management
Nov 5, 2017 by Manager, Hotel Management
Thank you for taking the time to share your comments regarding our service and your room. Guest comments help us to recognize our strengths and improve upon our weaknesses. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Myrtle Beach, SC

We weren Brooklyn visiting our new Grandaughter.

Posted Oct 24, 2017
The free breakfast was especially nice. It was much better than most free breakfasts. The room was clean and neat. The staff was very friendly and helpful. We will be back again.
Comment from Hotel Management
Oct 26, 2017 by Manager, Hotel Management
Know that your voice is of tremendous importance to us and we value your comments about our staff and breakfast. Please do consider us again on your next visit to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place. I go there often

Posted Oct 20, 2017
Great!!!! Im here often on business and are very friendly with the staff. They are very good with helping guests if there is any problem
Comment from Hotel Management
Oct 26, 2017 by Manager, Hotel Management
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff. Guest comments help us to recognize our strengths and improve upon our weaknesses. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2017
Friendly Staff. Easy Check in and very peaceful. The rooms were clean and comfortable.
Comment from Hotel Management
Oct 2, 2017 by Guest Relations Manager, Hotel Management
Dear guest, We are so pleased to hear that you enjoyed your stay here at our hotel. Great to know that we earned your excellent rating and review! We are so glad to hear that you enjoyed your accommodations. We look forward for your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta, GA

Surprised

Posted Sep 28, 2017
I have lived in Brooklyn my entire life until a few ago, so I was surprised that a hotel was in that neighborhood that was decent. I had prepared myself to check out and find something new. I thought it might have turned out to be a seedy place. The place was great! The staff was awesome! The room was clean, the sheets was clean but the furniture was just a tad worn, but not noticeable unless you really zoomed in on it. It's in a great location. EVERYTHING is in walking distance and so much to see. Brooklyn has such a diverse culture and great food and shopping. I will stay here again. You will NOT hear the Long Island railroad across the street from the hotel.
Comment from Hotel Management
Oct 2, 2017 by GRM, Hotel Management
Hi Monique, Thank you so much for your kind comments and review, particularly the breakfast served. We truly appreciate that you've taken the time to share your thoughts about your experience at our hotel. I am glad that you were pleased with the accommodation we provided and took note of your approval on the services we provided. It would be a pleasure to see you again.