Ratings based on 1,115 Verified Reviews

4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Downtown Brooklyn hotel

Posted Oct 12, 2017
Pros: Hot breakfast was included
Cons: More appealing exterior signage
Exterior is not much to look at but the interior and our room was very nice. Queen room was a bit small for two people but nicely appointed.
Comment from Hotel Management
Oct 15, 2017 by Tamika, Hotel Management
Thank you for choosing our hotel as your choice of stay. Glad you enjoyed your time with us and we look forward to having you again in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
Brooklyn Bay Hotel was centrally locates for our purposes this stay in New York. If you’re not into walking a lot, you can get almost anywhere in Brooklyn for a $10-$16 Uber ride. Uber was pretty accessible during most times of day. If, for some reason, we could get an Uber, the hotel staff was readily there to help. They would contact Uber or a cab for you. They were also very helpful in finding places to eat.
Comment from Hotel Management
Oct 11, 2017 by Tamika, Hotel Management
Thank you for choosing our hotel as your choice of stay on your visit to the NYC area. We are glad that you enjoyed your stay with us and we look forward to having you stay with us again in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Great complimentary breakfast

Posted Sep 21, 2017
Pros: Breakfast and comfortable rooms.
Location: This is the one downside. You are not in the city and the environment nearby is just a working class neighborhood. Good grocery store next door.
Hotel is located steps away from subway, a real plus. Trip into Manhatten about one half hour. Only complaint is the surrounding neighborhood. There are no close by restaurants or bars. This is not the happening part of Brooklyn. The price and comforts still make this a good value.
Comment from Hotel Management
Sep 22, 2017 by Tamika, Hotel Management
Thanks for choosing our hotel as your choice of stay on you recent trip to NYC. We are glad that you enjoyed your stay with us and we look forward to having you in the future!
2 out of 5
by A verified traveler from Shaumburg, Illinois

Close to nothing

Posted Sep 19, 2017
Pros: They did serve free breakfast.
Cons: . Free parking, more handicap accessible. There is no hope!
Location: The area is congested and not very clean. Nothing to do in the area.
rude staff, room not ready, no room service, charge for parking. reception desk downstairs ( don't carry your luggage in at check in) and elevators are very slow
4 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently located ti R subway line and eateries

Posted Sep 18, 2017
Pros: Location
Cons: The TV only has one channel - but we did not really ahve time to watch so no big deal
Location: Great Turkish restaurant next door on one side and grocery/convenience store on the other side
Love the availability of self parking at $25.00 per day - fair price for NY and the hot breakfast and 24x7 coffee and Wall St Journal. While room is smallish - many nice touches that makes this BW a cut above.
Comment from Hotel Management
Sep 19, 2017 by Tamika, Hotel Management
Thank you for choosing to stay with us on your visit to the NYC area. We are glad that you enjoyed your stay and we look forward to having you again in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Helpful staff, right me t to the subway

Posted Aug 29, 2017
Pros: Everything
Cons: Nothing
Location: Not a lot nearby, plenty of eating places, but walkable to different districts of Brooklyn and next to the subway
The room was small by USA standards but nice. Staff very pleasant, breakfast plentiful and location ideal right next to the uptown and downtown subway, the R line. Overall a great stay
Comment from Hotel Management
Sep 15, 2017 by Tamika, Hotel Management
Thank you for staying for choosing our hotel as your choice of stay and we look forward to having you again in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago, il

Definitely would stay again

Posted Aug 29, 2017
The staff members hospitality was extremely comforting. Environment was clean, food was plentiful, and this hotel is walking distance from subways! I had a really nice experience at this place and would definitely recommend a friend.
Comment from Hotel Management
Sep 15, 2017 by Tamika, Hotel Management
Thank you for choosing us as your hotel choice of stay. We pride ourselves on providing excellent customer service and we are pleased that we have met your expectations. We look forward to having you stay with us again in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Scranton, PA

Great hotel, close to Barclays Center

Posted Aug 27, 2017
Pros: Fairly reasonable prices, location, staff is pleasant and low key
Cons: I wish there could be a fridge in every room. Option of adding on a micro wave would be nice.
Location: Dunkin Donuts, supermarket, subway
This is the fourth time I have stayed at this hotel. Three times for WWE and once to see the Islanders - it's a short four stop train ride to Barclays from there. Staff is nice and friendly, without coming off as fake. Room AC works great, this time we had an in-room fridge which was nice. Plenty of tv channels. Didn't take advantage of the free breakfast this trip, but have before and it was typical - the usual offered at hotels. Nice to have. Dunkin Donuts is across the street, and there is a small supermarket on the corner. Not too many restaurants close within walking distance, but overall this place is perfect and is our go-to place in Brooklyn.
Comment from Hotel Management
Sep 15, 2017 by Tamika, Hotel Management
Thank you for choosing our hotel as your choice of stay when ever you are in the NYC area. We updating our rooms and will look into having an in room fridge in every room. We look forward to having you again in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Very nice hotel. lose to the subway. Great!

Posted Aug 23, 2017
Chose this hotel because it was close to the Barclay center for the J Cole concert. The hotel and staff were all very nice. We enjoyed the hotel and vacation.
Comment from Hotel Management
Sep 15, 2017 by Tamika, Hotel Management
Thank you for choosing our hotel as your choice of stay and we look forward to having you in the near future!
2 out of 5
by A verified traveler

Posted Aug 23, 2017
Terrible room. Could hear every sound next door. Indifferent staff. And the worst pillows I have ever had anywhere -- no excuse for that.
Comment from Hotel Management
Sep 15, 2017 by Tamika, Hotel Management
We do apologize that your stay wasn't more than pleasant because we strive on making every guest experience a great one. We will look into the matter at hand.