Ratings based on 272 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 4, 2017
Pros: It's location to every where I needed to go. This hotel was central to all highways.
Cons: An area for people who smoke, so they don't have to sit on the ground.
Staff was very friendly and helpful at all hours. Awesome stay and the facility was always clean.
4 out of 5
by A verified traveler

Nice hotel

Posted Apr 10, 2017 on Hotels
This hotel had very nice staff and it was very clean. The only problem we had was that our light became detached from the wall when we attempted to swivel it. The staff was very nice about it when we expressed our concerns. Great location as well.
4 out of 5
by Michael

Convenient, close to expressway, clean hotel.

Posted Apr 4, 2017 on Hotels
Great value...Very friendly and helpful staff.
5 out of 5
by Victoria

This traveler left a rating score only Posted Mar 19, 2017 on Hotels
3 out of 5
by A verified traveler

Okay property near airport

Posted Mar 8, 2017 on Hotels
quick overnight while driving through Cleveland
2 out of 5
by Charles

If you want to drink pool side.........

Posted Mar 6, 2017 on Hotels
The actual hotel is not a bad Hotel. However, I thought it was pretty bad to be at the pool area and have parents in there with their children. However, I thought it was pretty bad to be at the pool area and have parents in their with their children however comma I thought it was pretty bad to be at the pool area and have parents in there with their children however comma I thought it was pretty bad to be at the pool area and have parents in their with their children however, I thought it was pretty bad too be at the pool area and have parents in there with their children as they were sitting drinking beer and the kids are unsupervised in the water. A little girl that may have been seven years old if that sat on my husband's lap twice in the hot tub. There were bubbles put in the hot tub. Kids throwing things hitting other guests in the head. Told front desk but evidently our money wasn't as good as theirs. We've used this hotel several times. Now questioning if we'll go back. This hotel is not cheap and it's sad parents don't care about their children enough to watch them in water, around strangers and DRINKING where there was to be no alcohol. Eric, the helper, was fabulous and couldn't do more for people. He deserves a raise and commended on his caring and compassion. Too bad others didn't feel the same. Overall, the hotel is nice but weekend was ruined with no compensation. They didn't care, just said they were sorry!
5 out of 5
by robert

Posted Mar 1, 2017 on Hotels
We stayed at a Marriott two weeks prior and we were happier with this hotel then theirs.
5 out of 5
by Tim

This traveler left a rating score only Posted Jan 2, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 7, 2016
satisfied. every thing was as expected personal - very friendly
Comment from Hotel Management
Dec 7, 2016 by Chris Ellis, Hotel Management
Thank you very much for the positive feedback on your most recent stay. I am glad to hear you loved the hotel. We strive for excellent customer service in all of our staff members and a great product. I hope you will come back and visit us again soon. Again thank you for the great review and we will see you soon. Sincerely Chris Ellis General Manager
4 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
They are redecorating. The bathroom door didn't close properly
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Thank you for the review on your most recent stay. During our remodel we have noticed that some of the sliding doors are not moving as easily as they should. Our Contractors our working on this issue and will have it resolved in the next few days. I hope that you enjoyed the rest of the renovations in our rooms and public area. We strive for excellent customer service and a superior product. I hope to see you back soon. Sincerely, Chris Ellis General Manager