Ratings based on 448 Verified Reviews

3.9 out of 5
75% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2017
Great location loved the location! Close to everything we wanted to do
2 out of 5
by A verified traveler

Great location, disappointing hotel.

Posted Oct 29, 2017
Pros: Location was nice.
Cons: Everything as described above.
We were told rooms were under renovation when we arrived so there were no mini-bars. We asked about bottled water (in every hotel where we stay our room would be supplied with two bottles of water each night. The McCarren does not do this, and in fact, charges for bottled water, We were told breakfast starts at 7 but when we got to the restaurant on a Friday morning at 7:30 am, the free coffee was just being put out and breakfast was unlikely to be available before 8 am. In our room, there was a small stool for the desk and no other chair(s), no bathrobes, the safe did not work, and the bedside lamp did not work.
Comment from Hotel Management
Nov 14, 2017 by The McCarren Hotel & Pool, Hotel Management
Dear Guest, Thank you for taking the time to leave us a review and detailing areas of needed improvement. I’m so sorry about the room and your experience at breakfast. Please do not hesitate to reach out to us via phone or email. Thank you again for your feedback and pointing out the areas where we can make improvements. The McCarren Hotel & Pool
3 out of 5
by A verified traveler from Virginia

Posted Sep 29, 2017
Pros: Bathroom was nice and updated. Location was good.
Cons: Wash the afghan on the bed--it had obvious stains. Staff could be more professional.
Stayed here because of the proximity to family members.
Comment from Hotel Management
Oct 1, 2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for telling us about your stay. I would like to apologize that we did not maintain our usual standard of service. We would like to learn more about the areas we can make improvements. Feel free to call or email us if you would like to discuss these areas further. Thank you again. — The McCarren Hotel & Pool
3 out of 5
by A verified traveler

Well -located hotel with some idosyncracies

Posted Sep 26, 2017
Pros: Location, given that we were visiting friends nearby
Cons: See above
1. Our room was on 6th floor. Disco/bar on 8th floor, active and very loud, with DJ’s and booming bass, every night from 8pm to 2am. Booming bass very loud and palpable from our room. 2. Hotel is called “McCarren Hotel and Pool”. We arrived on 9/22, pool and entire pool area “closed for the season “, despite temperatures in the 90’s for several days. 3. No place to read a book of a paper: no chair in room, and lobby has chair seating for only 5 people. 4. Room quite small 5. When booked 8/5 thru Expedia, room Rae $444/night. When I checked after we’d been there (after2 days of a 3-day stay), room rate for 3rd night listed for $220. Spoke with front desk, said “well, that’s the price at which you reserved,” but gave us $100 credit for 3rd night, which therefore only cost $344.
Comment from Hotel Management
Sep 29, 2017 by General Manager, Hotel Management
Dear Guest, I'm so sorry that you had this experience with us. Clearly, there are areas where we can still make improvements. I appreciate that you took the time to highlight them. if you would like to discuss these areas further, please reach out to us via phone or email. Thank you so much for leaving a review. — The McCarren Hotel & Pool
3 out of 5
by A verified traveler from new york

Posted Aug 22, 2017
Great staff. But the rooms over the pool are loud with blaring music.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Dear Chris, I would like to start by apologizing for the noise. Clearly, we did not deliver the experience that was promised. Please do not hesitate to call or email us to discuss this area further. Thank you so much for telling us about your stay. The McCarren Hotel & Pool
3 out of 5
by A verified traveler

Posted Aug 21, 2017 on Hotels
Comment from Hotel Management
Aug 23, 2017
Dear Guest, Thank you for taking the time to leave a review! If you’re in the area again, feel free to stop by and lounge by the pool. The McCarren Hotel & Pool
4 out of 5
by A verified traveler

Posted Aug 20, 2017 on Hotels
Comment from Hotel Management
Aug 22, 2017
Dear Guest, Thank you so much for the feedback. I'm so glad that you enjoyed your stay! The McCarren Hotel & Pool
4 out of 5
by Robert

nice

Posted Aug 11, 2017 on Hotels
nice stay.Wish I would have known their was a party by the pool. I kinda felt rushed to leave. However the guys at the desk could not have been nicer and more professional the next day. I will come back to use the pool and stay over
Comment from Hotel Management
Aug 14, 2017
Dear Robert, Thank you so much for staying with us! I'm glad you had a great time and I hope you'll have the chance to come back very soon. The McCarren Hotel & Pool
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 8, 2017
Thwros are super small but itfidntmatter to me. I was there to sleep. The pool was great. My room was ready waaaay before check in which is 4 Pm. So I got a full pool. Day. Outrageously high cocktail and food prices do be prepared for that. It was my daughters 30th and we got a perfect day on a very wet weekend. It cost a small fortune but it's exactly what I'd hoped it would be. Great sax player at the pool too.
Comment from Hotel Management
Aug 11, 2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for staying with us. I’m glad you had a great weekend and I hope you’ll be able to come back very soon. - The McCarren Hotel & Pool
1 out of 5
by A verified traveler

Don't stay here. Rude staff, pool hoax

Posted Aug 4, 2017 on Hotels
This hotel was not as expected. We had an awful stay here and I hope this review helps others decide to stay elsewhere and avoid the bad experience. Check In - Was not allowed check in until 5:30pm, and was treated as if I was inconveniencing the front desk staff by needing to check in. The Room - The room was tiny, the bed took up the majority of the space. The bathroom was rundown, everything in it looked old and some parts were damaged by water and overuse. The light switches in the room were broken, the face panel fell off if you pushed them too hard. There was an iron but no ironing board. No hairdryer in the room. There was a clock in the room, but was not very helpful as the time on the clock was 3 hours behind the actual time. Pool - Helpful info to have is that the pool is open exclusively to hotel guests from 7am-11am and 6pm-9pm daily. From 11am-6pm the pool is open to outside guests. To recap, the prime times to be at a pool it is packed with non hotel guests, making it impossible to get a chair or space in the pool. When we arrived on a Monday, there was an unadvertised pool party taking place. There was a loud DJ and a very rowdy crowd at the pool. This party turned us off from going to the pool at all during our stay, as it was overrun by a party crowd and based on the cleanliness of the hotel wouldn't trust the upkeep of the pool sanitation at all. All in all, save yourself the inconvenience and stay somewhere else!
Comment from Hotel Management
Aug 9, 2017
Dear Guest, Thank you so much for leaving us a review. Clearly there are areas that we still need to improve on. I’m so sorry about the check in process, the room and your experience at the pool. Please do not hesitate to reach out to us via phone or email. Thank you again for your feedback and pointing out the areas where we can make improvements. The McCarren Hotel & Pool