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Reviews of Hampton Inn Louisville I-65 @ Brooks Rd.

2.5 out of 5
Hampton Inn Louisville I-65 @ Brooks Rd.
180 Willabrook Dr, Brooks, KY

Reviews

8.8

Excellent

Rating 10 - Excellent. 181 out of 318 reviews" "
Rating 8 - Good. 90 out of 318 reviews" "
Rating 6 - Okay. 29 out of 318 reviews" "
Rating 4 - Poor. 6 out of 318 reviews" "
Rating 2 - Terrible. 12 out of 318 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Melinda

Traveled with partner
Rooms seem to be update and are spacious. However, there really is no storage for clothes or toiletries in the bathrooms. The showers head is awful.
Stayed 2 nights in Mar 2024

8/10 Good

Maureen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hampton In. was right off the expressway and easy to find. Room is very clean and comfy!
Stayed 1 night in Mar 2024

8/10 Good

Truy P

Liked: Cleanliness, staff & service, property conditions & facilities
What ruined the stay for us was the lousy beds. Everything else was good.
Stayed 2 nights in Feb 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Joanna

8/10 Good

Kay

Traveled with family
Nice facility
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Leslie Rudolph welcomed us to the Hampton Inn with the professionalism of a big five star hotel. We will definitely be making a return visit, we have family near, it’s very convenient.
Stayed 6 nights in Dec 2023

10/10 Excellent

Vontice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay , helpful staff
Stayed 2 nights in Dec 2023

10/10 Excellent

Ian

Stayed 1 night in Nov 2023

2/10 Terrible

Nadia

Disliked: Cleanliness, staff & service, property conditions & facilities
It took the clerk over an hour to get us into a room. The initial room had bugs on the beds!!! The manager declined to speak with us. We demand a refund!!!
Stayed 1 night in Nov 2023

6/10 Okay

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beds to firm
Overall a good stay. Bed was firmer than I like. Other that it was good stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jimmie

Stayed 1 night in Oct 2023

10/10 Excellent

Jeffry

Liked: Cleanliness, staff & service, property conditions & facilities
A nice property that seems well-taken care of. Not in the center of things by any means, but there's a shopping plaza across the road with a Mexican restaurant, and a few other hotels. Just off the expressway as well. We had grandkids with us & it was hard keeping them quiet in the room - ceilings were kind of high and it seemed like there was an echo. They had a pack-n-play all set up for us when we arrived, which was nice, and the breakfast offerings were varied and tasty.
Stayed 2 nights in Oct 2023

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a truck driver. The parking was very convenient for me.
Stayed 1 night in Oct 2023

8/10 Good

Kameswari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all it's excellentexperience. If we have some more breakfast options for vegetarians, it would be best hotel. Cleanliness is awesome.
Stayed 1 night in Oct 2023

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Kari

Stayed 1 night in Sep 2023

4/10 Poor

Shelly

Disliked: Property conditions & facilities
The room smelled moldy and had a wet feeling to it
Stayed 2 nights in Sep 2023

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our room and walked to El Maguey, a good Mexican restaurant.
Stayed 1 night in Aug 2023

6/10 Okay

Deirdre

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the interstate. And food places
Stayed 3 nights in Jul 2023

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The check in process was quick and my room was very clean. The bed was comfortable with soft sheets and fluffy pillows.
Stayed 1 night in Jul 2023

4/10 Poor

Brett

Traveled with partner
Says check in at 3pm Room not ready until close to 4 pm Says pet friendly but doesn't say 75.00 cost per night for little dog. After they charged my credit card had to search before I could find extra for pet. Noisy elevator could here in room all night.

10/10 Excellent

Bonnie

Stayed 1 night in Jul 2023

10/10 Excellent

Bonnie

Stayed 1 night in Jul 2023

6/10 Okay

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very disappointed about Hilton allowing any room to be able to have animals in. My husband & I have animal allergies, our first room smelt really bad so we asked for a different room the smell was less potent but sill there luckily we were traveling & had our air purifier with us & used that, but by morning I was sneezing. Not sure if we will stay in another Hilton 🙁🙁
Stayed 1 night in Jul 2023

2/10 Terrible

April

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Jane

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Disappointing facility
I specifically booked it for the pool and it was closed by the county for being green. There was a water leak from the ceiling interrupting our sleep, but nothing could be done to compensate because it was booked through a third party. Very disappointing stay at this Hampton Inn.
Stayed 1 night in Jun 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

CATHY

Stayed 1 night in Jun 2023

10/10 Excellent

Alvena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Dmitriy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2023

4/10 Poor

miao

Stayed 1 night in Jun 2023

10/10 Excellent

Paul L., Choctaw Beach

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel staff very nice
Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Our stay was excellent! Staff was very helpful.
Stayed 1 night in May 2023

6/10 Okay

Izabela

Liked: Cleanliness, property conditions & facilities, room comfort
Good stop for night.
Just a one-night stay - it was OK. They are evidently short of staff, I've seen just one person managing the front desk and the Breakfast room in the morning... But the place was clean and met our expectations.
Stayed 1 night in May 2023

2/10 Terrible

Rick

Liked: Cleanliness
Disliked: Staff & service, room comfort
Charged triple time
We paid for our room through Hotels.com and upon checking in the girl charged us a 50.00 deposit which is fine, however she also charged us again for the room that was already paid for. We caught it and told her the room was already paid for and she wanted to argue even after we showed her our receipt from hotels.com. Then she said only the manager could do a refund and he wasn’t there until later, once again by the time we got to our room she charged us for the room a second time, which brings it to triple charges for one night stay. They are running a scam, beware travelers, I told them if all charges were not taken off before I checked out I would call the police to get an incident report. It was removed the next morning but what a load of crap from Hampton Inn.
Stayed 1 night in May 2023

10/10 Excellent

Andrea

Stayed 1 night in Apr 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Shelly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Area was pretty good. Had a bad experience with staff. Overcharged for both rooms for deposit. Hampton Inn still owes our family $102.73. They seem dishonest.
Stayed 1 night in Apr 2023

10/10 Excellent

Leonard

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff noticed I had to work in my room during my one day stay, so she provided me an extended checkout for my convenience (without my even asking!).
Stayed 1 night in Apr 2023

8/10 Good

Ann

Stayed 1 night in Apr 2023

10/10 Excellent

RANDEE, Fort Wayne

Stayed 1 night in Apr 2023

10/10 Excellent

Brent

Stayed 1 night in Mar 2023

6/10 Okay

Corey

Stayed 1 night in Mar 2023

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Ben

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
It’s a nice place to stay
Stayed 1 night in Feb 2023

10/10 Excellent

Dustin

Stayed 1 night in Feb 2023