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Reviews of Holiday Inn Express Hotel & Suites Brooksville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Brooksville, an IHG Hotel
30455 Cortez Blvd, Brooksville, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 305 out of 577 reviews" "
Rating 8 - Good. 178 out of 577 reviews" "
Rating 6 - Okay. 48 out of 577 reviews" "
Rating 4 - Poor. 23 out of 577 reviews" "
Rating 2 - Terrible. 23 out of 577 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, Brooksville

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 4 nights in Mar 2024

10/10 Excellent

Jeff

Stayed 1 night in Mar 2024

8/10 Good

Mahendra

Liked: Property conditions & facilities
Cleanliness. Good shower pressure
Stayed 1 night in Mar 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
This property doesn't seam to belong where it's located. Difficult to enter and exit. Really like the holiday inn express although this one is just out of place.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was extremely updated. Hotel rooms to all areas were clean and nice. Complimentary breakfast was awesome, good options and clean. Staff were amazing and extremely helpful and accommodating. I will definitely recommend and I will come back.
Stayed 2 nights in Feb 2024

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very friendly! Place is getting renovated.
Stayed 1 night in Feb 2024

10/10 Excellent

Leighton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this because it had a hot tub which I need after a long travel day. Hot tub is out of order. This has happened quite often lately! I'm considering not staying with Holiday Inn in the future. Otherwise the stay was good
Stayed 1 night in Feb 2024
Response from P. McKee on Mar 29, 2024
Dear Valued Guest, Thank you for sharing feedback on your stay with us. We sincerely apologize for the inconvenience of the spa being out of service. We are working diligently to get the parts to repair it. Safe travels and we do hope that you will stay with us again.

10/10 Excellent

Joy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from P. McKee on Mar 29, 2024
Dear Joy, Thank you for the five star review. Safe travels and we hope to see you again in the near future.

6/10 Okay

Thomas

Liked: Staff & service
This hotel is on the freeway, very loud road noise. Under construction and a lot of materials around with noise and work going on.
Stayed 2 nights in Jan 2024
Response from P. McKee on Mar 29, 2024
Dear Valued Guest, Thank you for taking the time to share feedback on you stay with us. We hope that you will stay with us again in the future.

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our overnight stay, as the hotel is currently being renovated and everything was new and clean! Breakfast was adequate and filling; and the staff were super nice!
Stayed 1 night in Jan 2024

6/10 Okay

David

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Night person could have been friendlier, Day person was nice. Room was good, bed was ok. The Holiday Inn was under some sort of construction many printed signs telling visitors that they must wear pants. Communication was difficult with some of the workers, breakfast was average. There were people wandering around outside at night, but my car was fine. I would stay there again in a pinch, but I would rather pick a different area.
Stayed 1 night in Jan 2024

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Samia

Traveled with group
We had a very good one day stay. Breakfast had plenty of options and everything was perfect.
Stayed 1 night in Dec 2023

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Melissa, Wilmington

Stayed 1 night in Dec 2023

8/10 Good

Emily

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Yuleidys

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly staff, clean room, good breakfast. Many options nearby to eat and only 44 minutes from Downtown of Tampa.
Response from P. McKee on Dec 4, 2023
Dear Valued Guest, Thank you for the kind comments on our hotel and team members. We hope that you will stay with us again in the future.

8/10 Good

Jose

Stayed 1 night in Nov 2023

10/10 Excellent

Azure

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fast check-in and updated room.
Stayed 1 night in Nov 2023
Response from P. McKee on Dec 4, 2023
Dear Valued Guest, Thank you for the five star rating. We are pleased to hear that you enjoyed your newly updated room. Stay safe and we look forward to seeing you again soon.

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Very clean, newly remodeled, friendly staff and nice breakfast.
Stayed 2 nights in Nov 2023
Response from P. McKee on Dec 4, 2023
Dear Valued Guest, Thank you for the 10/10 review. We are pleased to hear that you enjoyed your stay and everything met your expectations. Safe travels and we hope to see you again soon.

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great just don’t like that they added on 50$ to my credit card. Hoping to be refunded that amount but no one has answers.
Stayed 1 night in Nov 2023
Response from P. McKee on Dec 4, 2023
Dear Valued Guest,Thank you for sharing feedback on your recent stay with us. We are pleased to hear that your stay was great. Safe travels and we look forward to seeing you again in the near future.

10/10 Excellent

Ellen

Business traveler, Traveled with partner
Liked: Amenities
Nice place to stay, good breakfast
Stayed 1 night in Nov 2023
Response from P. McKee on Nov 9, 2023
Dear Valued Customer, Thank you for the five star review. We are pleased to hear that you had a nice stay and enjoyed our great breakfast. Safe travels and we look forward to seeing you again in the future.

10/10 Excellent

Kingsley

Traveled with group, Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really nice clean place
Stayed 1 night in Oct 2023
Response from P. McKee on Nov 9, 2023
Dear Valued Guest, Thank you for the five star review. We are pleased to hear that your stay was nice and clean. Safe travels and we look forward to seeing you again in the future.Regards,

8/10 Good

Richard

Liked: Cleanliness
Sorry i did not stay there, book wrong location and the staff offered no assistance just sorry booked thru a 3rd party. However Expedia A1 rep via txting did help and insured i was not impacted. Thank you so much...
Stayed 1 night in Oct 2023
Response from P. McKee on Nov 9, 2023
Dear Valued Guest, We sincerely apologize that we were unable to be of assistance with your reservation. The third party is in the best position to assist with their reservations. Safe travels.

10/10 Excellent

carmine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
Love this hotel. So clean and very nice.
Stayed 1 night in Oct 2023
Response from P. McKee on Oct 24, 2023
Thank you for the great review. We hope that you will stay with us again in the future.Safe travels.

10/10 Excellent

Jacob

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Oct 2023
Response from P. McKee on Oct 24, 2023
Thank you for the kind comments on or great team. Safe travels and we hope to see you again in the future.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a comfortable stay the new look is going to be a wonderful addition
Stayed 1 night in Oct 2023
Response from P. McKee on Oct 24, 2023
Thanks for the great review on our new look. We hope to see you again real soon. Stay safe.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
The hotel was great! The room was clean, the staff excellent, and the breakfast has lots of options.
Stayed 1 night in Sep 2023
Response from P. McKee on Sep 11, 2023
Dear Valued Guest, Thank you for sharing feedback on your recent stay with us. We are pleased to hear that everything was great. Safe travels and we hope that you will stay with us again in the future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from P. McKee on Sep 11, 2023
Thank you for the wonderful review on our hotel and team. Safe travels and hope to see you again in the near future.

8/10 Good

KOREY, HILLIARD

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, the staff was nice and the breakfast was great.
Stayed 1 night in Aug 2023
Response from P. McKee on Aug 28, 2023
Dear Valued Guest, Thank you for the kind comments on our hotel and staff. We look forward to seeing you again in the future.Regards,P. McKee.General Manager

8/10 Good

Azure

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from P. McKee on Sep 11, 2023
Dear Valued Guest, Thank you for the four star rating on our hotel and team. We hope that you will stay with us again in the future

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finishing construction but room and lobby were great. Staff at all shifts were great
Stayed 1 night in Jul 2023
Response from P. McKee on Sep 11, 2023
Dear Valued Guest, Thank you for sharing feedback on your recent stay with us. We are pleased to hear that your stay was great. Safe travels and we look forward to seeing you again in the near future.

10/10 Excellent

Vladimir

Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and quiet
Stayed 1 night in Jul 2023

8/10 Good

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Justin

Stayed 1 night in Jul 2023

2/10 Terrible

Lynford

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
We had no problem locating the property. It was clean, although undergoing renovations. I like that it was smoke free and no pets since a barking dog had kept us up at another hotel the previous week.
Stayed 1 night in Jun 2023

10/10 Excellent

claudette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So far so good keep up the good work
Stayed 1 night in Jun 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Patricia

Stayed 1 night in Jun 2023

10/10 Excellent

theris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very pleased with the hotel. Everyone was very nice. Our room was spacious and clean especially the large bathroom. The breakfast was great. We will definitely stay here again.
Stayed 4 nights in May 2023

8/10 Good

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, easily accessible. Courtesy staff.
Stayed 1 night in Apr 2023

10/10 Excellent

sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
disappointed that the hot tub was out of commission
Stayed 4 nights in Apr 2023

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to interstate so easy on/off but kinda noisy when trying to sleep
Stayed 1 night in Apr 2023

8/10 Good

Terry

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
It was business and it was just ok.
Stayed 4 nights in Apr 2023

10/10 Excellent

Denise

Traveled with family
Liked: Staff & service, property conditions & facilities
No hot water or hot coffee for the nite time.
Stayed 1 night in Apr 2023

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, easy to get to, nice rooms, friendly staff.
Stayed 1 night in Mar 2023