Ratings based on 681 Verified Reviews

4.0 out of 5
74% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2017
Nice spot close to town but out of the hussle and bussle. Friendly staff good pool.
Comment from Hotel Management
May 24, 2017 by Craig K, Hotel Management
Thank you for taking the time to tell us about your recent stay at Mercure Broome and glad to hear you enjoyed your stay and especially the team and the pool!. Thank you again and we hope we can welcome you back when next in Beautiful Broome Kind Regards, Craig Kelmar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Value for money , good location

Posted May 16, 2017
Pros: Location and price
Cons: Room was getting tired a few minor cosmetic cover ups would have enhanced
Location: Matsos restaurant is a must for breakfast and dinner
Nice to have a room with all amenities and pool, even ready for an early arrival. secure parking closed to markets and walkable to town and Matsos
Comment from Hotel Management
May 24, 2017 by Craig K, Hotel Management
Thank you for taking the time to tell us about your recent stay at Mercure Broome and thank you for your positive and constructive feedback which i will share with the team. Thank you again and we hope we can welcome you back when next in Beautiful Broome Kind Regards, Craig Kelmar General Manager
3 out of 5
by A verified traveler from Darwin

Overnight Stay

Posted Apr 24, 2017
Worked well for what we needed for an overnight sleep. A bit musty smelling. Didn't give us the ground floor we requested. Advised not available. Instead, we had to lug our heavy bags up 2 flights of stairs as the lift didn't work. Not fun after a 1,000km day of driving.
Comment from Hotel Management
Apr 27, 2017 by Craig K, Hotel Management
Dear LG, Thank you for taking the time to tell us about your recent stay at Mercure Broome and for your positive and constructive feedback which i will share with the team., however do deeply apologize for not having a ground floor room for you too and having to carry the luggage up the stairs which i will follow up with the team. Thank you again for your feedback and we hope we can welcome you back when next in Beautiful Broome Kind Regards, Craig Kelmar General Manager
3 out of 5
by Kristoffer

Mecure Broome

Posted Feb 22, 2017 on Hotels
Cups were dirty and a very loud airconditioner.
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Dear Krstoffer, Thank you for taking the time to tell us about your stay at Mercure Broome and do apologise for the cups and airconditioner, which i have shared with our housekeeping and maintenance managers. We hope we can welcome you back again when next in Beautiful Broome. Kind Regards, Craig Kelmar General Manager
2 out of 5
by A verified traveler from e.g New York

Posted Jan 30, 2017
Lazy service, made the bed 1 day out of three, keys that didn't work
Comment from Hotel Management
Feb 2, 2017 by Craig K, Hotel Management
Dear Jackie, Thank you for taking the time to tell us about your recent stay at Mercure Broome and do apologise that we fell short on the standards you come to expect and especially in our cleanliness which i will be following up with our Housekeeping Supervisor. Thank you again and we hope we can welcome you back in the future and win back your faith in the Mercure. Kind Regards, Craig Kelmar General Manager
5 out of 5
by Mena

Posted Jan 16, 2017 on Hotels
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Dear Mena, Thank you for taking the time to tell us about your stay at Mercure Broome and glad to hear you enjoyed it. We hope we can welcome you back again when next in Beautiful Broome. Kind Regards, Craig Kelmar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel. Great location

Posted Jan 12, 2017 on Wotif
Manager and staff where very nice . Felt really welcome . The brewery next door and the fantastic feed that they offered just topped it off nicely. Thanks
Comment from Hotel Management
Feb 2, 2017 by Craig K, Hotel Management
Thank you for taking the time to tell us about your recent stay at Mercure Broome and glad to hear you enjoyed your stay and especially the service from the team. Thank you again and we look forward to welcoming you back again when next in Beautiful Broome. Kind Regards, Craig Kelmar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Darwin

Just an overnight stay for business.

Posted Nov 25, 2016 on Wotif
The room was clean, comfortable and well appointed with a balcony. All staff very friendly and accomodating. Would certainly recommend it as a good place to stay for quick business trips.
Comment from Hotel Management
Dec 5, 2016 by Craig K, Hotel Management
Dear Mark, Thank you for taking the time to tell us about your recent stay at Mercure Broome and glad to hear you enjoyed your stay and especially the service from the team. We look forward to welcoming you back when next in Beautiful Broome Kind Regards, Craig Kelmar General Manager
2 out of 5
by A verified traveler

Dull room

Posted Nov 8, 2016 on Wotif
Pros: Price
Cons: Decor and freshness of breakfast food.
Location: Good central location.
Room decor was outdated and drab. Room was dark. Did not reflect Broome environment. Cooked breakfast was poor quality.
Comment from Hotel Management
Nov 14, 2016 by Craig K, Hotel Management
Thank you for taking the time to tell us about your recent stay at Mercure Broome and do apologise that we fell short on the standards you come to expect from a Mercure. I will share your comments with the team and especially our kitchen team regarding the breakfast and do hope we can welcome you back again in the near future and endeavor to win back your faith. Kind Regards, Craig Kelmar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, comfort facility, friendly staff

Posted Oct 28, 2016 on Wotif
Pros: The location is good, close to hospital, airport and town centre. It has two swimming pools .the staff is friendly.
Cons: I don't think they changed my bathroom towels daily
Location: See aboveCatol
Comment from Hotel Management
Oct 31, 2016 by Craig K, Hotel Management
Thank you for taking the time to tell us about your recent stay at Mercure Broome and glad to hear you enjoyed your stay and especially the friendliness of the team which i will share your comments with them. Thank you again for sharing your experience and hope we can welcome you back when next in Beautiful Broome. Kind Regards, Craig Kelmar General Manager