Staff are rude and don't care about you.
Posted Oct 17, 2016
At the front desk has a lady that is rude, and did nothing to help us when we complained about the other lady that was taking the breakfast away from us when we still eating. At the same time, other people still coming to have their breakfast and the same lady keeping telling them that the time was over and she should just clean the place. She did not care at all about them or their kids. It wasn't right since, the day before, the other lady at the front desk, Francine, the only nice and good person I saw there, was telling people that the breakfast should start at 7:00 AM till 10:00 AM, because of the holiday, on Monday, Oct-10-2016, and in all the other days it will be 6:00 AM to 9:00 AM, but the girl that was serving the breakfast, I believe, did not get the memo, so she start to take the food way from us and refusing to give anything else to anyone because she said that the time was over, and we should be getting up early to get the coffee and at that time she should only clean the place and she was doing this with us right there, did not even care to splash the water on us. I was very disappointed, in a point that I can say I will never coming back to that same hotel. I try to complain to the lady ate the front desk care even less, and she said to me that the food that I got should be enough to me and if I want more coffee I should get more from the machine near the front door that she said was for free and I could get all I want. So disrespectful, could not be more rude