Ratings based on 3 Verified Reviews

2.3 out of 5
3.0 Room cleanliness
2.3 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Nice hotel but too expensive

Posted Oct 6, 2016
Location: nice mountain view but not much to do around except for some hiking trails that are self explored
Nice hotel, but there are no services that justify the price of it. In addition, no one answers the calls.
Comment from Hotel Management
Dec 12, 2016 by Giuseppe Ressa - General Manager, Hotel Management
Dear Guest, Thank you very much for your sincere feedback. Our hotel is nestle at 750 meters above sea level and it is ideal to restore and relax. I am sorry to hear that we did not answer promptly your calls. We will monitor this closely and insure immediate action. We are looking forward to welcoming you back.
3 out of 5
by A verified traveler from UK

Low value of money

Posted Aug 7, 2016
Low value of money expected better service .. Breakfast was not what i expected at all
Comment from Hotel Management
Dec 12, 2016 by Giuseppe Ressa - General Manager, Hotel Management
Dear Guest, I am sorry to read that you did not enjoy the breakfast and we did not manage to meet your expectation. We constantly train our staff to provide a better quality services and I am sure a return visit will provide you with an improved experience.
2 out of 5
by A verified traveler

i thought it has changed after they joined the spg

Posted Jul 22, 2016
We thought it has been changed after they joined the spg programme shortage in staff and very slow in checking and check out and the cleaning staff they are not professional as there was tissues in corridors and smelly corridors may be from the humidity
Comment from Hotel Management
Dec 12, 2016 by Giuseppe Ressa - General Manager, Hotel Management
Dear Guest, I am sorry to hear that you did not enjoy your stay with us. We have taken note of your comments and we will strive to improve our service delivery. I am sure that on your next visit you will find an improved conditions and prompt services.