Ratings based on 221 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
It was ok..expected a better breakfast..Manager just ok
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Decent place to stay.

Posted Aug 22, 2017
Pros: It was relatively clean despite the age. The staff was polite and helpful. The environment was safe. The place was pretty quiet.
Cons: It needs to be updated. It seems to be a high usage location. That being the case upper management needs to keep it updated.
Location: Food and shopping is close by. The caverns are cool check them out if you have time!
It was nice. However the hotel is dated and the signs of wear are showing all over the place. while the hotel was clean it didn't "feel' clean due to the dark colored older carpets. The peeling trim and dingy grout around the tiles didn't help out either. The pool had some issues with the ladders. they were stable but had tilted treads and one ladder was missing the bottom tread. There are multiple food options close by which is a plus.
2 out of 5
by A verified traveler

Posted Aug 20, 2017
So many things broken and only got "sorry" from the staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Crystal City, MO

Nice hotel, Pool needs updating and Breakfast need

Posted Jul 5, 2017
Pros: Some of the staff and the location of the hotel was close enough to any place you want to eat and lots of shopping but still close enough to downtown
Cons: Breakfast hours during week to match weekend, Pool area, Have employee training by ken and the weekend cook.
Location: Downtown less than 30 minutes, Avon is filled with shopping and eating and only 10 minutes at most away, next to Wal-Mart and may eating spots
The room was clean and staff was very friendly overall. Ken at the front desk in evenings was the best. very helpful staff member. Weekend breakfast was very good and was until 10am. It was not told to us or posted that weekday breakfast was only until 9am. Many people including us were very upset to find this out the hard way. Also the breakfast was not very tasteful during the weekdays. The woman cooking during the weekday was an older lady and was not very social or friendly. On the other hand the younger lady on weekend shift was extremely social and friendly. The pool was very outdated and chemicals not properly monitored. It was so cloudy at one point you couldn't see your feet in the 2ft-3ft shallow end near the steps.
4 out of 5
by Julie

This traveler left a rating score only Posted Jun 27, 2017 on Hotels
4 out of 5
by Lynn

Good

Posted Jun 20, 2017 on Hotels
Overall the place was good. The building could use a few minor repairs but was mostly presentable. The worst part was the pool that can certainly use paint. The breakfast area is very small but they did open a conference room from overflow. The rooms are spacious and comfy. Minor repairs would go a long way to polishing up the place. The location is good, as Brownberg has many restaurants, and it is not far from Indy. The staff was great, very friendly and helpful.
4 out of 5
by Paul

TCM

Posted Jun 14, 2017 on Hotels
Really needs to get TCM,,,,,,,,, freeway noise was pretty loud.
5 out of 5
by Charles

Posted Jun 4, 2017 on Hotels
Great
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, very friendly staff.

Posted Jun 2, 2017
Pros: Hotel staff was very friendly. Hotel is in a quiet area in a convenient location.
Cons: Stairways and some hallways smelled somewhat 'musty.' Could be due to guests' pool use and walking carpeted hallways while wet.
Location: Walmart Super Center next door; plenty of restaurants within walking distance.
Hotel is close to main interstate, shopping and restaurants. Convenient location, affordable, and in a quiet area.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 24, 2017 on Hotels