Posted Nov 8, 2016 on Hotels
In all my books & all my hotels stays, I have never been so disappointed with a hotel accommodations and lack of effort to resolve a problem as this visit to the Hampton Inn in Brownsburg. As usual, I booked a room for 5 people (2 adults, 3 kids) through Hotels.com. Hampton Inn provided me with a room that sleeps 4. No sofa bed as indicated on the website, no roll-away to accommodate, no other room available. "Nothing they could do." The hotel manager never came out to talk to me and during my discussion with the front desk Customer Service rep #1, the manager left. She was there (in the back) at the start but wasn't interested enough to stick around & help her customer resolve the situation. Zero help. Customer Service #2 hung up on the Hotel.com rep (who called to see what could be done to correct the problem) because "she couldn't understand her"...then returned to her chair and continued to focus on her smart phone. This team provided no resolution to the problem and showed very little interest in the my predicament. One family member slept on the floor that night.