Ok staff but dirty rooms
Posted May 10, 2016
I have stayed in numerous Courtyard hotels across the country and oversees, and this is by far the worst hotel I have stayed in. I had to ask to get my room switched three times because they were not properly cleaned. The bathrooms were the worst: hair on the floor, in the bathtub, and sink (in 2 of the rooms). One of the hotel rooms, had finger nails on the carpet, which I was completely disgusted. The last room I was put in, I had to ask the front desk personnel to get someone to properly sanitize my room before I stepped foot in it. The front desk was accommodating but the rest of the staff was unfriendly: rude and lazy.
If I wouldn't have been in such a hurry that night, I would have switched hotels and asked for a refund.
Comment from Hotel Management
May 15, 2016 by Courtyard Brownsville Managment Team, Hotel Management
Dear Valued Guest,
Thank you for taking the time to review the Courtyard Brownsville, your feedback is extremely important to the success of our hotel. At the Courtyard Brownsville we take pride in providing an excellent and comfortable stay to our every guest. It is why we extend our most sincere apology for the inconveniences you experienced during your stay.
We take matters such as this very seriously and we have since shared your feedback with the appropriate hotel team. We understand you have a choice in hotels and we truly value you staying with us. We look forward to serving you again in the future.