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Reviews of Hilton Garden Inn South Padre Island Beachfront

3.5 out of 5
Hilton Garden Inn South Padre Island Beachfront
7010 Padre Blvd, South Padre Island, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 484 out of 1009 reviews" "
Rating 8 - Good. 265 out of 1009 reviews" "
Rating 6 - Okay. 129 out of 1009 reviews" "
Rating 4 - Poor. 77 out of 1009 reviews" "
Rating 2 - Terrible. 54 out of 1009 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I arrived and my reservation was given to someone else. Had to wait in the lobby for over an hour and luckily there was a room available! This is the first time this happens to me and wasn’t pleased
Stayed 1 night in Mar 2024

10/10 Excellent

Saraphina

Liked: Amenities
Amazing stuff
Stayed 3 nights in Mar 2024

10/10 Excellent

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beach access and pool areas.
Stayed 4 nights in Mar 2024

8/10 Good

Jasbir

Stayed 2 nights in Mar 2024

8/10 Good

Justin, Mission

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Alejandra

Liked: Staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Benita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Wonderful
Stayed 1 night in Mar 2024

6/10 Okay

Audrey

Stayed 3 nights in Feb 2024

10/10 Excellent

Julie Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt safe. Staff was very friendly and helpful.
Stayed 4 nights in Feb 2024

10/10 Excellent

Roxy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 1 night in Feb 2024

8/10 Good

Julian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning was good, everything else was good too, the staff was super friendly as well, but the mattresses are horrible and need to be replace! They were very worn out.
Stayed 1 night in Feb 2024

6/10 Okay

christopher

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Person at check in was rude.
Stayed 1 night in Feb 2024

10/10 Excellent

Misty

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 4 nights in Feb 2024

6/10 Okay

Amy

Traveled with group
Liked: Cleanliness, staff & service
We booked a partial ocean view, there was no view. The only place for breakfast is the Mexican restaurant. It would be nice for a continental breakfast even if u pay for it. The beds were good. The pool was really cold. Our room didnt get cleaned until very late everyday.
Stayed 4 nights in Feb 2024

10/10 Excellent

grzegorz

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , good location .
Stayed 7 nights in Feb 2024

10/10 Excellent

Tammy, Los Fresnos

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to beach
Stayed 3 nights in Feb 2024

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

David Henry

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Todd

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We paid the fee for their parking garage but the card reader wouldn’t work.Had to call in every time we came or left. Also could hear the water pipes making odd noises when our neighbor would shower.
Stayed 3 nights in Dec 2023

10/10 Excellent

Yuta

Stayed 1 night in Dec 2023

6/10 Okay

Laura

Liked: Staff & service, room comfort
Won’t be back
Hotel lobby is really nice but the rest goes down hill from there. Not very clean elevators, roaches in our room.
Stayed 1 night in Dec 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Francine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Gilardo

Traveled with partner
No coffee in rooms. Front desk said they were out. Also Starbucks opens until 7am and they said don’t have coffee made. Maintenance guy was dragging a ladder thru halls changing lightbulbs and banging on the walls.
Stayed 2 nights in Dec 2023
Response from Brayan P on Dec 12, 2023
Thank you for choosing Hilton Garden Inn for your recent stay, and for sharing your feedback on Expedia. We appreciate your time and want to extend our sincere apologies for the inconveniences you experienced.We are sorry to hear about the issue with the coffee in your room and the information provided by the front desk. This is certainly not the level of service we aim to provide. Rest assured, we will address this matter with our team to ensure it doesn't happen in the future.Additionally, we apologize for the disruption caused by the maintenance work during your stay. We understand the importance of a peaceful environment, and we will work to improve our procedures to minimize such disturbances.Thank you for bringing these concerns to our attention.

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location and friendly staff.
Stayed 2 nights in Nov 2023
Response from Brayan P on Dec 12, 2023
Dear Chris,Thank you for choosing Hilton Garden Inn for your stay, and for taking the time to leave such a positive review on Expedia. We are thrilled to hear about your excellent experience with us.We greatly appreciate your kind words about the cleanliness, our convenient location, and the friendliness of our staff. Your feedback motivates us to continue providing exceptional service to all our guests.We look forward to the pleasure of welcoming you back to South Padre Island on your next visit.

10/10 Excellent

richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 4 nights in Nov 2023
Response from Brayan P on Dec 12, 2023
Dear Richard,Thank you for choosing Hilton Garden Inn for your stay, and for taking the time to leave a 5 out of 5 review on Expedia. We are delighted to hear that you found our hotel very clean.Maintaining a clean and comfortable environment for our guests is a top priority, and we appreciate your acknowledgment of our efforts.We hope to have the pleasure of hosting you again on your next visit to South Padre Island.

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Brayan P on Dec 12, 2023
Dear Darrel,Thank you for choosing Hilton Garden Inn for your stay, and for the 5 out of 5 rating on Expedia. We are thrilled to see your positive feedback.If you have any specific comments or suggestions about your experience, we would love to hear them. Your input helps us ensure we continue to provide excellent service to our guests.We hope to have the pleasure of welcoming you back to South Padre Island in the future.

8/10 Good

jose L.

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly and great staff for customer service.
Stayed 3 nights in Nov 2023
Response from Brayan P on Dec 12, 2023
Dear Jose L,Thank you for choosing the Hilton Garden Inn and for sharing your feedback on Expedia. We appreciate your 4 out of 5 rating.We're pleased to hear that you found our hotel pet-friendly and that you had positive interactions with our staff for customer service. Your satisfaction is important to us, and we value your feedback.If there are any specific details you'd like to share about your experience, or if there's anything we can do to enhance your next stay, please let us know. We look forward to the opportunity of welcoming you and your pet back to South Padre Island.

6/10 Okay

Luis

Liked: Cleanliness, staff & service
Just an ok experience
Our stay was for one night. When we arrived at almost 4 there were still no rooms available to check into. We finally got a room about 25 minutes later and dropped our stuff to go and have a great time with friends. We realized in the morning that our room was missing a panel of curtain and when the sun came up well so did we as it was so bright. Also, the shower was hard to control and get the plug for the shower head.
Stayed 1 night in Nov 2023
Response from Brayan P on Dec 12, 2023
Dear Luis,Thank you for choosing the Hilton Garden Inn for your recent stay and for sharing your feedback on Hotels.com. We appreciate your time and want to extend our apologies for the inconveniences you encountered.We are sorry for the delay in providing you with a room upon your arrival. Your experience does not align with our usual standards, and we will investigate this matter to ensure it is addressed and does not reoccur.We also apologize for the missing panel of the curtain and the difficulty with the shower controls. Your comments will be shared with our maintenance team for immediate attention and resolution.Thank you for bringing these concerns to our attention.

10/10 Excellent

Denise

Stayed 1 night in Nov 2023
Response from Brayan P on Dec 12, 2023
Dear Denise,Thank you for choosing Hilton Garden Inn for your stay, and for taking the time to leave a positive review on Orbitz. We are delighted to see your 5 out of 5 rating! If you have any specific feedback or comments about your experience, we'd love to hear them.We hope to have the pleasure of welcoming you back to South Padre Island in the future.

10/10 Excellent

Diane

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, views and love the Starbucks! Only concern was the pull out sofa-very uncomfortable.
Stayed 3 nights in Nov 2023

10/10 Excellent

Roberto

Stayed 2 nights in Nov 2023

10/10 Excellent

Jessie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beachfront access and on-site amenities made it very nice if you just want to stay at the hotel.
Stayed 1 night in Oct 2023

4/10 Poor

Rene

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Asked not to be close to the elevator and front desk said there weren’t any other rooms when hotel was pretty empty for the weekend
Stayed 3 nights in Oct 2023

10/10 Excellent

sharman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

6/10 Okay

Monica

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Checking in took forever
Stayed 1 night in Oct 2023

6/10 Okay

Daniela

Traveled with partner
Pillows old and uncomfortable Room given with view to street argh! Towels old and gray ( supposed to be ehite)

10/10 Excellent

Brendan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and always helpful. Rooms are clean. Easy access to beach. Nice pool and hot tubs. This is a very nice place to stay on the island... will definitely use Hilton Garden Inn South Padre Island Beachfront for future visits to the beach.
Stayed 3 nights in Oct 2023

10/10 Excellent

Kris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms, friendly staff, easy access to the beach, comfortable beds & bedding. Chairs & umbrella could be included as an amenity. Bathroom needs updated, including shower head.
Stayed 4 nights in Oct 2023

10/10 Excellent

Nicole

Stayed 1 night in Oct 2023

8/10 Good

Cynthia

Stayed 2 nights in Oct 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

ALEXEI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, climate control quiet enough. Parking spacing could be a bit wider - the car door got a dent.
Stayed 5 nights in Sep 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable experience!
It’s a nice property with close proximity access to the beach and with of shops/eateries/bars within easy walking distances. The hotel is nicely maintained and situated far enough from the roadways that traffic noise is a nonissue. We’ll be returning soon!
Stayed 1 night in Oct 2023