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I arrived and my reservation was given to someone else. Had to wait in the lobby for over an hour and luckily there was a room available! This is the first time this happens to me and wasn’t pleased
Cleaning was good, everything else was good too, the staff was super friendly as well, but the mattresses are horrible and need to be replace! They were very worn out.
We booked a partial ocean view, there was no view. The only place for breakfast is the Mexican restaurant. It would be nice for a continental breakfast even if u pay for it.
The beds were good.
The pool was really cold.
Our room didnt get cleaned until very late everyday.
We paid the fee for their parking garage but the card reader wouldn’t work.Had to call in every time we came or left. Also could hear the water pipes making odd noises when our neighbor would shower.
Jorge
Stayed 3 nights in Dec 2023
10/10 Excellent
Yuta
Dec 30, 2023
Yuta
Stayed 1 night in Dec 2023
6/10 Okay
Laura
Dec 17, 2023
Liked: Staff & service, room comfort
Won’t be back
Hotel lobby is really nice but the rest goes down hill from there. Not very clean elevators, roaches in our room.
No coffee in rooms. Front desk said they were out. Also Starbucks opens until 7am and they said don’t have coffee made.
Maintenance guy was dragging a ladder thru halls changing lightbulbs and banging on the walls.
Gilardo
Stayed 2 nights in Dec 2023
Response from Brayan P on Dec 12, 2023
Thank you for choosing Hilton Garden Inn for your recent stay, and for sharing your feedback on Expedia. We appreciate your time and want to extend our sincere apologies for the inconveniences you experienced.We are sorry to hear about the issue with the coffee in your room and the information provided by the front desk. This is certainly not the level of service we aim to provide. Rest assured, we will address this matter with our team to ensure it doesn't happen in the future.Additionally, we apologize for the disruption caused by the maintenance work during your stay. We understand the importance of a peaceful environment, and we will work to improve our procedures to minimize such disturbances.Thank you for bringing these concerns to our attention.
Dear Chris,Thank you for choosing Hilton Garden Inn for your stay, and for taking the time to leave such a positive review on Expedia. We are thrilled to hear about your excellent experience with us.We greatly appreciate your kind words about the cleanliness, our convenient location, and the friendliness of our staff. Your feedback motivates us to continue providing exceptional service to all our guests.We look forward to the pleasure of welcoming you back to South Padre Island on your next visit.
Dear Richard,Thank you for choosing Hilton Garden Inn for your stay, and for taking the time to leave a 5 out of 5 review on Expedia. We are delighted to hear that you found our hotel very clean.Maintaining a clean and comfortable environment for our guests is a top priority, and we appreciate your acknowledgment of our efforts.We hope to have the pleasure of hosting you again on your next visit to South Padre Island.
Dear Darrel,Thank you for choosing Hilton Garden Inn for your stay, and for the 5 out of 5 rating on Expedia. We are thrilled to see your positive feedback.If you have any specific comments or suggestions about your experience, we would love to hear them. Your input helps us ensure we continue to provide excellent service to our guests.We hope to have the pleasure of welcoming you back to South Padre Island in the future.
Pet friendly and great staff for customer service.
jose L.
Stayed 3 nights in Nov 2023
Response from Brayan P on Dec 12, 2023
Dear Jose L,Thank you for choosing the Hilton Garden Inn and for sharing your feedback on Expedia. We appreciate your 4 out of 5 rating.We're pleased to hear that you found our hotel pet-friendly and that you had positive interactions with our staff for customer service. Your satisfaction is important to us, and we value your feedback.If there are any specific details you'd like to share about your experience, or if there's anything we can do to enhance your next stay, please let us know. We look forward to the opportunity of welcoming you and your pet back to South Padre Island.
6/10 Okay
Luis
Nov 22, 2023
Liked: Cleanliness, staff & service
Just an ok experience
Our stay was for one night. When we arrived at almost 4 there were still no rooms available to check into. We finally got a room about 25 minutes later and dropped our stuff to go and have a great time with friends. We realized in the morning that our room was missing a panel of curtain and when the sun came up well so did we as it was so bright. Also, the shower was hard to control and get the plug for the shower head.
Luis
Stayed 1 night in Nov 2023
Response from Brayan P on Dec 12, 2023
Dear Luis,Thank you for choosing the Hilton Garden Inn for your recent stay and for sharing your feedback on Hotels.com. We appreciate your time and want to extend our apologies for the inconveniences you encountered.We are sorry for the delay in providing you with a room upon your arrival. Your experience does not align with our usual standards, and we will investigate this matter to ensure it is addressed and does not reoccur.We also apologize for the missing panel of the curtain and the difficulty with the shower controls. Your comments will be shared with our maintenance team for immediate attention and resolution.Thank you for bringing these concerns to our attention.
10/10 Excellent
Denise
Nov 14, 2023
Denise
Stayed 1 night in Nov 2023
Response from Brayan P on Dec 12, 2023
Dear Denise,Thank you for choosing Hilton Garden Inn for your stay, and for taking the time to leave a positive review on Orbitz. We are delighted to see your 5 out of 5 rating! If you have any specific feedback or comments about your experience, we'd love to hear them.We hope to have the pleasure of welcoming you back to South Padre Island in the future.
The staff was very friendly and always helpful. Rooms are clean. Easy access to beach. Nice pool and hot tubs. This is a very nice place to stay on the island... will definitely use Hilton Garden Inn South Padre Island Beachfront for future visits to the beach.
Spacious rooms, friendly staff, easy access to the beach, comfortable beds & bedding. Chairs & umbrella could be included as an amenity. Bathroom needs updated, including shower head.
It’s a nice property with close proximity access to the beach and with of shops/eateries/bars within easy walking distances. The hotel is nicely maintained and situated far enough from the roadways that traffic noise is a nonissue. We’ll be returning soon!