Nightmare when you try to stay an extra night.
Posted Mar 20, 2017
Upon arrival I asked Chelsey Gonzalez and Christy ?, the two ladies on duty at the front desk if a room was available for second night at same rate. They said yes, but I had to book through Expedia. When I tried, Expedia said NO room available. Expedia said the hotel would have to waive the penalty fees. The ladies said they would take care of it when Expedia called, but did not. They told Expedia I would have to come to them for the deal. First night $143 and second night quote from Expedia $187. I told everyone to forget it.
Next morning, Robert Garza was on duty and asked how my stay was. I told him the story. He gave me the second night for $126. Robert saved Holiday Inn Express at least 5 more years of planned business trips there. I have been staying there for about 10 years. Personnel in hotel make all the difference in the world. If Garza is not a manager he should be.