Posted Jul 15, 2014 on Hotels
When I arrived...The front desk was rude. I booked this room for the microwave. I have food allergies and a microwave is important. When I arrived, I confirmed that a microwave was in the room...Front desk clerk replied...There might be, I dont know. Some do some dont. I then said well I need one with a microwave, She said THOSE are for the weekly rate customers. When I considered changing my mind that is when i was offered a microwave if the room did not have one. Also the bed was worn down in one area causing it to sink in. The remote did not work, and no one knew how to get me a new one. Lights in the hall that I was in were out.
Comment from Hotel Management
Apr 11, 2015 by Monica, Hotel Management
Hello Ms. Adame,
My name is Monica, and I am the new hotel management at the Palace Inn Brownsville. I am very sorry to hear about your stay here. We apologize for any inconvenient you have had in the past. We have taken action and upgraded some things in the rooms such as placing a microwave and refrigerator in each and every single room. We also offer free continental breakfast for all of our guests. We hope you can give us another chance by staying with us the next time you are in Brownsville. Again, sorry for the inconvenience.