Ratings based on 173 Verified Reviews

3.4 out of 5
54% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jul 4, 2017
nice hotel. some things are a bit outdated still very nice though.
Comment from Hotel Management
Jul 7, 2017 by Mohammed, Hotel Management
Thank you very much. We are changing the outdated stuffs slowly. Hope to see you again and hopefully you will see the updated items in your next stay.
2 out of 5
by A verified traveler from Houston

The place needs to be updated big times.

Posted Jun 26, 2017
Pros: To be honest not much at all I don't think I will be returning at all to this place ever again sorry.
Cons: Well if some things can improve yes most certainly the hotel is very close to my aunts house and not to mention mall , zoo,the border and highway.
Location: Mall,Zoo,downtown and major stores academy walmart sam's club and family members.
They new working outlets and update on rest room and not to mention televisions OMG!!!! I have not seen an old TV in a long time..
Comment from Hotel Management
Jun 30, 2017 by Mike, Hotel Management
Please help me out with which statement is true. You sent me a response in real time feedback , and in your words" We had a very awesome rest at night time the bed and pillows were very comfortable, the A/C nice and cool just like we like it. My kids really enjoyed the dip in the pool. I would definitely try your hotel again. It is very close to my families house very convenient and fast access to freeway and all the amenities Walmart, mall , the border, zoo and not to mention downtown." Now you are saying you don't think you'll be returning at all... It's ok, we understand you had a terrible time here but, you never said anything to us while you were here. If you did, we would try to do our best to correct the concerns.
2 out of 5
by A verified traveler from m

No what I expected

Posted Apr 21, 2017
Walked in the front door and it smelled should of told me something then I go to my room it's dirty had to go to Walmart to buy Lysol and Clorox wipes, we had a three night stay and we checked out the very next morning. I don't recommend this hotel at all and the roaches it was disgusting. Happy travels
5 out of 5
by Virginia

Posted Apr 20, 2017 on Hotels
Have been going to this hotel for the last 5 years and always comfortable. Recently visited in April 2017 and surprised rooms were redone and amazed at the floor work in rooms. Enjoy it always when I drive in from Chicago and a long 24 hours. Beds are comfortable and wide enough. Air conditioner is cool enough. Always look forward to meals at Mi Torito restaurant connected and meals are delish. The manager of hotel is professional and will go out his way to make his customers comfortable and content. I never have had any bad experience on any of my staying so there. Have recommended to family in Monterrey and they enjoy it as well.
Comment from Hotel Management
Apr 24, 2017
Thank you very much for your kind words. It's always my pleasure to take care of all my guests. Because of the guests like you, I come to work everyday. Thanks again and hope to see you again soon.
5 out of 5
by Holly

Convenient and clean

Posted Apr 2, 2017 on Hotels
Great stay both times, great atmosphere, and great tacos around the corner.
Comment from Hotel Management
Apr 6, 2017
Thank you very much for your comment. Hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 18, 2017
Great hotel and staff. There is always someone around to asist you. What I loved the most is that the owner was working and always there.
Comment from Hotel Management
Mar 22, 2017 by Mike, Hotel Management
Thank you very much for your comment. Because of the guests like you, I have a business. Always try to make the guests feel home away from home. Hope to see you again.
1 out of 5
by A verified traveler

Bed bugs

Posted Dec 27, 2016
Pillows hard as a rock, rooms are dated, and I got bed bug bites all over my body, this caused my feet to swell to the point I couldn't walk. This stay at the hotel ruined my trip to Belize.
Comment from Hotel Management
Jan 13, 2017 by Management at Hotel., Hotel Management
Thank you for the review on Expedia, but here at our hotel we have not had any problems or complaints regarding bed bugs. We have monthly pest control service and we actively monitor for any pest or bugs. We don't have any record of anyone complaining including yourself to our staff.
2 out of 5
by A verified traveler

Bed bugs

Posted Dec 20, 2016
The staff were nice and even helped me when I had a problem with my key card. We got into the room and it seemed clean. But in the morning after I left I noticed lots of bite marks all over my body. I will post picks of the bite marks
Comment from Hotel Management
Jan 13, 2017 by Management at Hotel, Hotel Management
Thank you for the review on Expedia, but here at our hotel we have not had any problems or complaints regarding bed bugs. We have monthly pest control service and we actively monitor for any pest or bugs. We don't have any record of anyone complaining including yourself to our staff.
4 out of 5
by A verified traveler

Posted Nov 29, 2016 on Hotels
Comment from Hotel Management
Jan 18, 2017 by General Manager, Hotel Management
Thank you very much for taking the time to post a review. We try our best to meet our guest's expectations. Hope to see you again in the near future.
5 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
Very pleasant