Ratings based on 611 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Misnamed hotel

Posted Jan 13, 2016
Pros: Price, convenient location, comfortable room.
Cons: I understand from staff that remodeling is being planned. This would be great as painting would spruce up in tub area.
Location: Visiting family who live near by.
We made a reservation for the La Quinta Inn. We had stayed there in the past. When we arrived in Harlingen, we could not locate it where we thought it was located. We saw instead a Quality Inn. We drove around the area and returned to the Quality Inn, went inside, and learned they had been La Quinta but now were Quality Inn. Change was made after I'd made reservations. Who would expect that to happen?
2 out of 5
by A verified traveler

Surprisingly poor change

Posted Dec 31, 2015
Pros: N/A
Cons: Staff. Definitely not organized as it pertains to resolving issues or room cleanliness.
Location: N/A
When I arrived to the hotel I was surprised that the hotel had recently changed from La Quinta to Quality Inn. The staff could not find my reservation booked through Expedia. I gave her my itinerary # however that was no assistance. The staff member had me wait as she was calling Expedia to verify my information. Instead of helping the situation and allowing me to my room. The lady did not acknowledge me as I was waiting rather she turned her back and continued to look the other way. The 2nd day, after visiting family in the area, we arrived to the room to find that the key had been deactivated for the room (Time was about 8pm). I walked to the front desk to get the key activated and it was the same staff member with the same sour attitude. I walked back to the room and prepared for a shower, however when the cleaning person came by they failed to put shampoo and soaps. I called to front and the sour staff member told me to pick it up in the front. I of course did not go back to the front and suggested she bring it to the room. She made a scuff sound said ok. Day 3, we had the same issue with the key. So I walked to the front and asked for the manger. He spoke with me and instead of comforting the issue he mentioned the hotel changed. Not what I was looking for after the day-to-day experience I went through. I would not recommend the hotel to anyone unless major changes are done. Poor service!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 29, 2015
En general está bien, la ubicación y el precio son muy buenos, lo único que no me gustó mucho es que no hicieron limpieza de cuarto, nos quedamos 2 noches
4 out of 5
Recommended
for Families
by A verified traveler from Monterrey

Hotel cerca de tiendas departamentales

Posted Nov 23, 2015
Pros: Cercania a las tiendas departamentales
Cons: Personal muy poco cortes, deben mejorar en el trato en recepción.
Hotel a un par de millas de tiendas departamentales que puedes visitar cómodamente, son las mismas tiendas que te encuentras en McAllen, pero con un mínimo de gente, lo cual hace que este mas ordenado, menos filas para pagar, cajones de estacionamiento disponibles, etc.
3 out of 5
by A verified traveler from Monterrey

Desayuno caotico

Posted Nov 17, 2015
Pros: Silencioso
Cons: Mejorar el desayuno, mas espacio, mas amplio el horario. que funcionaran las conexiones.
Location: Cerca de las tiendas, HEB.
El desayuno complicado, mucha gente, los aparatos (tostador y horno de microondas) no funcionaban al mismo tiempo, mucha gente a la misma hora. debieran ampliar el horario y el espacio. Cuartos con olor a humedad.
5 out of 5
Recommended
for Everyone
by A verified traveler from austin, texas

Location

Posted Nov 10, 2015
Pros: Location
Cons: No
Location: There were resturants very close by, walking distance. A grocery store right across the parking lot.
We had a great time. The hotel was pleasent and the location was right where we needed to be.
5 out of 5
Recommended
for Everyone
by A verified traveler

Neat hotel in the middle of no where.

Posted Oct 31, 2015
Very nice and excellent customer service. Will come back to this hotel.
4 out of 5
Recommended
for Business Travelers
by Henry

This traveler left a rating score only Posted Oct 29, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from laredo tx

Good hotel nice place to stay.

Posted Oct 28, 2015
We were going to our convention in la feria tx. So we needed something that would be closer and it was just the right place to stay.
3 out of 5
Recommended
for Business Travelers
by Scott

Posted Oct 19, 2015 on Hotels
Cocroach found in the bathroom. All rooms open to the outside. Freeway access was great. Nice restaurants and mall near. The breakfast wasn't great. Milk showed 3 days expired and there wasn't any protein.