No information - Villas
Posted Nov 30, 2015
The hotels are Villas divided into 3 separate rooms. The room we stayed in was large with a back patio that was on the resaca (small man made lake). On check in, no information was provided for wifi or breakfast. The room we checked into had a broken security latch, was fixed the next day after a follow up call to the front desk. First night was fine. The second night someone checked in next door with two small children that loved to run up and down stairs and scream until 11PM. Repeated calls to the front desk requesting assistance in with getting some quiet out of the neighbors yielded no assistance. A couple large bangs on the adjoining door put an end to the issue. We requested to be moved the next day to deal with the headache.
The Villas are old. The rear door frame was rotted and had no secondary lock such as a latch or chain. The water pressure was low in both rooms we stayed in.
The second room was quiet for our final night.
Would have been nice to been provided the wifi code on check in, any details on breakfast location for our 3 nights and maybe put a menu in the room.